SUMAN SAHA
KOLKATA
Summary
Dedicated Team Leader with expertise in quality assurance initiatives, issue resolution and interpersonal communication. Proficient with project management, personnel training and production scheduling. Sets example for work ethic, punctuality and quality.
Overview
12
12
years of professional experience
Work History
Team Leader
MANIERE SOFTWARE AND TECHNOLOGIES PVT LTD
KOLKATA
07.2017 - 09.2022
- Communicated with business-to-business customers of USA and Canada.
- Took transferred calls from L1 of the customers who were interested in making a website, social media marketing, SEO, pay per clicks, etc., for their business.
- Being a team leader ensured that team targets are achieved every month.
Level 2 Associate
SZI TECHNOLOGIES PVT LTD
KOLKATA
08.2016 - 06.2017
- Communicated with business-to-business customers of AUSTRALIA AND NEW ZEALAND.
- Took transferred calls from L1 of the customers who were interested in making a website, social media marketing, SEO, pay per clicks, etc., for their business.
TEAM LEADER
AEGIS
KOLKATA
04.2014 - 10.2015
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Developed strategies for problem solving and conflict resolution among team members.
- Conducted regular performance reviews to assess individual team member progress.
- Provided coaching and feedback on employee performance, encouraging professional development.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Established clear expectations for employees, providing guidance when needed.
Customer Service Associate
FIRSTSOURCE SOLUTIONS PVT LTD
KOLKATA
06.2010 - 04.2014
- Greeted customers and identified their needs.
- Provided information about products and services available to customers.
- Resolved customer inquiries in a timely manner.
- Demonstrated active listening skills when responding to customer questions and complaints.
- Escalated unresolved customer issues to the appropriate department or manager for resolution.
- Answered phone calls from customers promptly and courteously.
- Maintained knowledge of current sales promotions and new product releases.
Education
Bachelor of Science -
VIDYASAGAR EVENING COLLEGE
KOLKATA06-2016
Skills
- Shift Scheduling
- Work Planning
- Client Service
- Team Supervision
- Complaint resolution
- Mentoring
Timeline
Team Leader
MANIERE SOFTWARE AND TECHNOLOGIES PVT LTD
07.2017 - 09.2022
Level 2 Associate
SZI TECHNOLOGIES PVT LTD
08.2016 - 06.2017
TEAM LEADER
AEGIS
04.2014 - 10.2015
Customer Service Associate
FIRSTSOURCE SOLUTIONS PVT LTD
06.2010 - 04.2014
Bachelor of Science -
VIDYASAGAR EVENING COLLEGE
Similar Profiles
Suman SahaSuman Saha
Team Leader at Maniere Technologies Pvt. LtdTeam Leader at Maniere Technologies Pvt. Ltd
Nanthini GanesanNanthini Ganesan
Software Engineer at Mindsbeam Technology Software Engineer Software Engineer Mindsbeam Technologies Pvt Ltd (Lystloc)Software Engineer at Mindsbeam Technology Software Engineer Software Engineer Mindsbeam Technologies Pvt Ltd (Lystloc)
GURUDEV J RGURUDEV J R
Sr.Executive -Facilities F&B at Bosch Global Software Technologies Pvt Ltd (Under Adecco India Pvt Ltd)Sr.Executive -Facilities F&B at Bosch Global Software Technologies Pvt Ltd (Under Adecco India Pvt Ltd)