Suman Sen

• Managed a cross-regional team of 16 in India and the Americas.
• Implemented automation initiatives in the team to reduce alerts , tickets , redundant manual activities
• Skilled in managing change and release processes. Planned for UAT testing , change approvals and production releases.
• Led business continuity and cyber resiliency initiatives in the team. Automated failover process across business critical applications.
• Led incident management calls , postmortem meetings and client status calls.
• Created monthly presentations tailored for senior management.
• Involved in new application onboarding process , resource planning and new hires.
• Maintained compliance with Service Level Agreements through a 24x6 handover system.
• Collaborated with development teams for migration of applications from legacy to strategic platforms.
• Conducted appraisals and provided timely feedback to team.
• Conducted feedback sessions and planned milestones and goals.
• Reduced system alerts by 30% from baseline through continuous fixes and automations.
• Growth Path: Aug’05-Sep’09 Software Engineer, Sep’09-Sep’11 Senior Software Engineer, Sep’11-Apr’12 Technology Analyst, Apr’12-June’17 Technology Lead, June’17-Present Project Manager.
• Significant Accomplishments: Conferred with various awards such as: Best Performer of the quarter Q3 2023/24 , Most Valuable Player in Q4 2014/15, WOW Award in 2013, Spot Award in 2011.

• Led the Revenue Services Team; worked as a Team Lead for Billing and Post Billing Portfolio application.
• Engaged in requirement gathering of enhancements; performed performance tuning of Cobol-DB2 programs to reduce CPU time; conducted Coding / Unit Testing of COBOL-DB2 Modules, Shell Scripts and Perl Scripts.
• Extended support and managed client escalations and SLA Reporting; led a team of 15-member team which involves managing shift rotation, effort tracking, leave planning, internal feedback process and risk management.
• Spearheaded the analysis of JCLs/Cobol-DB2/CICS modules and UNIX Shell Scripts/Perl Script for production issue resolution and enhancements.
• Status report preparation and handling incident management calls, handling business critical events (Sev1,2), client escalations.
• Handled onboarding of new applications including transition planning from the development team. Managed and tracked the automation initiatives across all the applications.
• Managed the project enhancement team, client deliverables, production releases, effort submission.
• Reduced incidents/alerts through root cause analysis and productivity improvement through self-service tools.
• Highlights: Led the creation of tool for monitoring critical batch jobs in Production in 2016, Successfully reduced 20% incidents in the application by implementation of break fixes in the period of 2014 to 2016.

• Application lead for Enterprise Asset Management (EAM) application . The application is used in asset-intensive organizations of mining, transport in management of assets, work, logistics, finance and human resource.
• Played Client facing role managing requirements gathering for enhancements, facilitating UAT testing of functionalities and delivery of projects within timelines.

Application Developer - Worked closely with clients on implementation of enhancement requests focusing on the mainframe applications on COBOL, DB2 , CICS.

Application Developer - Worked in a team of developers working on development of a health insurance platform for a leading insurance firm in US.Involved technologies like CICS , Cobol , DB2 on Mainframe Z/OS platform

Application Developer - Worked in a team of developers in a migration project for a leading bank in Canada to migrate the application from Mainframe Z/OS to Java based web applications.