Suman Thakur
Business Development Manager
Pune
Summary
Dynamic Sales and Business Development Leader with over 11 years of expertise in driving SaaS product sales, HRIS/HRMS implementations, and delivering mid to enterprise solutions across the UK, APAC, and PAN India. Proven track record of accelerating revenue growth, managing comprehensive SaaS implementations, and fostering enduring client relationships. Proficient in solution selling, contract negotiations, CRM optimization, and strategic account management. Recognized for leading high-performing teams, penetrating new markets, and facilitating scalable growth for SaaS-driven organizations.
Overview
12
12
years of professional experience
2
2
Languages
Work History
Manager Sales- HRO
Alldigi Tech
01.2025 - Current
- Drove mid-level client acquisition and revenue growth across India, the US, and the UK markets for HR and payroll solutions.
- Built and managed strong C-level and HR leader relationships across global accounts.
- Led market research and outbound campaigns to expand the pipeline and penetrate new regions.
- Closed high-value enterprise and mid-size deals.
- Delivered customized demos, proposals, and presentations aligned with regional payroll and compliance needs.
- Managed the end-to-end sales cycle, ensuring a smooth handover and long-term client success.
- Accomplished multiple tasks within established timeframes.
Business Development Manager
Senda Pte Ltd
Hyderabad
01.2023 - 01.2025
- Drove enterprise, mid-client acquisition, and revenue growth for Financial Wellness solutions across APAC, Pan-India.
- Built and expanded the pipeline through market research, targeted outreach, and the positioning of financial wellness programs for employers.
- Established and managed C-suite, HR, and finance leader relationships, closing high-value enterprise contracts.
- Hands-on experience in CRM tools for managing sales and marketing activity.
- Owned the end-to-end sales cycle, including tailored demos, proposals, negotiations, and successful client onboarding.
- Generated new business with marketing initiatives and strategic plans.
Sales Manager
KEKA TECHNOLOGIES
Pune
07.2021 - 12.2022
- Led end-to-end SaaS sales and implementation, ensuring seamless client onboarding for the APAC and Singapore markets.
- Drove HRIS/HRMS sales and deployment, optimizing workforce management.
- Spearheaded enterprise SaaS client acquisition, expanding the revenue pipeline.
- Built and nurtured long-term client relationships, boosting retention and satisfaction.
- Collaborated with cross-functional teams to align product features with client needs.
- Utilized CRM and sales analytics for forecasting, pipeline growth, and performance tracking.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
Sales Coordinator
Teleperformance (TP)
Jaipur
05.2020 - 04.2021
- Led end-to-end SaaS sales & implementation, ensuring seamless client onboarding.
- Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
- Drove HRIS/HRMS sales & deployment, optimising workforce management.
- Spearheaded enterprise SaaS client acquisition, expanding revenue pipeline.
- Built & nurtured long-term client relationships, boosting retention & satisfaction.
- Collaborated with cross-functional teams to align product features with client needs.
- Utilised CRM & sales analytics for forecasting, pipeline growth, and performance tracking.
Senior Sales Manager
VOIZ- Parent Company Realbridge
08.2018 - 04.2020
- Drove new business growth through targeted market research and strategic lead generation.
- Built and nurtured long-term client relationships, ensuring retention and satisfaction.
- Managed sales pipeline & customer database, boosting efficiency and conversion.
- Delivered product insights by capturing client feedback and analysing market trends.
- Collaborated with implementation teams to ensure seamless SaaS/CRM rollouts.
- Led sales & marketing for CRM/SaaS tools (Livepitch, Kapture CRM, VOIZ), expanding adoption and market reach.
- Increased overall sales revenue by implementing effective sales strategies and building strong client relationships.
Customer relationship Manager- UK region
REALBRIDGE e-Marketing
07.2016 - 07.2018
- Enhanced customer engagement & retention for UK-based gaming site GameVillage.
- Analysed customer behaviour & trends to drive loyalty strategies.
- Resolved issues via live chat & email, boosting satisfaction.
- Maintained an accurate customer database for targeted outreach.
- Executed cold calls & follow-ups, strengthening relationships & sales.
- Created customer support strategies to increase customer retention.
- Made customers aware of current and new programs and services.
Operations Executive
Urbanpro
Bengaluru
07.2014 - 07.2016
- Verified customer profiles and maintained accurate databases, improving client experience and team efficiency.
- Coordinated with trainers and institutes to drive sales, negotiate deals, and align solutions with client needs.
- Managed team schedules and operations, ensuring timely task completion, and smooth workflows.
- Fostered long-term partnerships by connecting students with the right educational resources.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
Education
MBA - Human Resources Management
04.2001 -
B.Tech/B.E. - Computer Science
04.2001 -
High School Diploma -
04.2001 -
High School Diploma -
04.2001 -
Skills
Hobbies
- Reading
- Traveling
- Cooking
Timeline
Manager Sales- HRO - Alldigi Tech
01.2025 - Current
Business Development Manager - Senda Pte Ltd
01.2023 - 01.2025
Sales Manager - KEKA TECHNOLOGIES
07.2021 - 12.2022
Sales Coordinator - Teleperformance (TP)
05.2020 - 04.2021
Senior Sales Manager - VOIZ- Parent Company Realbridge
08.2018 - 04.2020
Customer relationship Manager- UK region - REALBRIDGE e-Marketing
07.2016 - 07.2018
Operations Executive - Urbanpro
07.2014 - 07.2016
Jaipur National University - MBA, Human Resources Management
04.2001 -
CCET(CSVTU) - B.Tech/B.E., Computer Science
04.2001 -
SSM - High School Diploma,
04.2001 -
SSM - High School Diploma,
04.2001 -