Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
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Suman Unnikat

Summary

Results-driven Azure Cloud Engineer with over 3 years of experience in designing and implementing cost-effective cloud solutions. Proven expertise in maintaining Azure environments while enhancing performance, reducing operational costs, and enforcing security best practices. Successfully managed incident resolution through the SNOW portal, demonstrating a strong commitment to optimizing cloud resources for efficiency and cost-effectiveness.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Senior Systems Engineer (Azure Cloud Engineer)

Infosys Limited
03.2022 - Current
  • A crucial part of a team involved in setting up Azure Virtual Desktop (AVD) to enable a remote working environment for the employees of a billion-dollar global pharmaceutical company.
  • Provided technical support using SNOW for Azure-related issues, such as Azure Virtual Desktop, reducing the average resolution time by 25% and improving customer satisfaction rates.
  • Deployed and maintained over 20 host pools, consisting of over 200 VMs, and 50+ applications.
  • Maintained and optimized various numbers of Azure resources, such as VMs, storage accounts, and VNets, for cost, performance, and high availability.
  • Conducted periodic cost analysis for resources such as storage accounts and VMs, and reduced the underutilized storage in a few storage accounts, as well as reduced the disk size of VMs where user traffic was low, resulting in cost savings of about 10%.
  • Leveraged Azure monitoring services such as Azure Monitor, Azure Log Analytics Workspace, and Azure Alerts to collect logs and identify issues with the environment before users reported them, resulting in a reduced number of reported incidents by 25%.
  • Worked closely with the Security team, performing vulnerability remediation for apps in Windows VM.
  • Involved in using Azure DevOps for deploying new applications to multiple host pools and VMs in the environment, reducing the deployment time by 40%.
  • Involved in various ITIL activities such as Change Management, Problem Management, Incident Management, and Request Management, I also assisted various application teams in DR activities.

Operations Executive

Unschool
01.2021 - 03.2022
  • Lead online campaigns with multiple teams consisting of 100+ interns from colleges all over India to increase awareness and sales of the Ed-tech products
  • Involved in training over 600+ interns about funneling techniques and how to create quality leads
  • Maintained a high conversion rates of >65% from the generated leads
  • In the short span of 6 months, made a revenue of over Rs.6 Lakhs
  • Collaborated with cross-functional teams like marketing and operations to improve our market reach and brand image based on customer feedback

Education

B.E - Computer Science

Kumaraguru College Of Engineering
01.2021

Skills

  • Incident Management
  • Azure Virtual Desktop (AVD)
  • Microsoft Azure
  • Virtual Desktops
  • Information Technology Infrastructure Libraries (ITIL)
  • Software Vulnerability Management
  • Infrastructure as a Service (IaaS)
  • Platform as a Service (PAAS)
  • Windows PowerShell
  • Azure Active Directory
  • System Availability
  • Technical Support
  • Customer Satisfaction
  • Troubleshooting and analysis

Certification

  • AZ-900: MICROSOFT AZURE FUNDAMENTALS

Timeline

Senior Systems Engineer (Azure Cloud Engineer)

Infosys Limited
03.2022 - Current

Operations Executive

Unschool
01.2021 - 03.2022

B.E - Computer Science

Kumaraguru College Of Engineering

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Suman Unnikat