Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

SASHI KUMAR

Bengaluru

Summary

Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.

Overview

15
15
years of professional experience
2
2
Certifications
3
3
Languages

Work History

Mobilization Manager (Operations)

SMARTQ A COMPASS GROUP COMPANY
Bengaluru
08.2022 - Current
  • Mobilisation Manager (Launch Operations) responsible for leading company's dynamic food services and technology sales (B2B model) efforts, develop/maintain client & employee relationships, asset, and people management, governing the quality of delivery of agreed services, and management of food service institutions at all levels
  • Managing MIS within budget guidelines and operations in accordance to the standards required by organisation, based on the contract specification and statutory compliance
  • Conducting research, analysing, and forecasting vendor and market data to continuously reduce cost in line with Profit & Loss/Budget for business profits
  • Chairing leadership meetings and reporting of sales results and productivity of client deliverables
  • Stakeholder management and building relationships with clients and employees and managing subsequent delivery of expectations
  • Leading the F&B team by attracting, recruiting, training, and appraising talented personnel
  • Comply with HSEQ requirements as per HACCP standards and policies
  • Liaison with supply team in vendor partner evaluation and selection, consolidation of requirement, structuring scope of work and agreement
  • Achievements: Taking initiative and implementing soft skills and HSEQ training to entire operations team on crisis management, stakeholder engagement and food safety handling.

Duty Manager (Work Dynamics)

JONES LANG LASALLE (JLL)
Bengaluru
02.2022 - 07.2022
  • Co-lead facilities manager responsible for overall operations of Accenture offices of area approximately 9,000 sqft and ensuring consistent, reliable services in line with client requirements and exceeding expectations.

Duty Manager

QUESS CORP GROUP
Bengaluru
01.2019 - 01.2022
  • Prepare and maintain reports pertaining to events, and catering; along with regular monthly/quarterly management reports, and other reports are required by client
  • SPOC for coordination with regional team for data collection of utilities (energy and water) and waste management of JP Morgan APAC offices, in line with sustainability targets of client
  • Conduct and manage daily inspection of the facility, to ensure the premises is organised, in working condition, and review the actions taken to resolve issues if any
  • Develop and implement F&B standard operating policies for the health and well-being of employees and visitors across Pan-India offices of Ever stone
  • Lead hospitality requirements of the co-founders, CEO and board of directors and employees including scheduling meetings, daily food services, VIP airport pick-ups/drops
  • Organise facilities, events and manage the event's details for office activities such as catering, entertainment, transportation, location, invitee list, special guests, equipment, promotional material
  • Responsible for raising procurement indent of new equipment, supplies, or furnishings as required; along with maintaining inventory of the same
  • Coordination and management of food service providers, restaurants to ensure high-quality services, including catering and transportation
  • Vendor management and invoicing for housekeeping, pantry, chauffeurs & office boys
  • Manage day-to-day delivery of office services such as print, mail room and stationary management.
  • Streamlined check-in/check-out processes, resulting in reduced wait times and increased guest satisfaction scores.
  • Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
  • Trained employees in essential job functions.
  • Handled escalated customer issues with diplomacy, ensuring satisfactory resolution while preserving long-term client relationships.
  • Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
  • Improved customer satisfaction by promptly addressing and resolving guest concerns and complaints.
  • Developed and implemented new procedures and policies to improve operational productivity.
  • Monitored daily financial reports, reconciling discrepancies to ensure accurate accounting records were maintained at all times.

F&B Service Coordinator

ITC GROUP OF HOTELS GARDENIA
Bengaluru
07.2010 - 12.2018
  • Food & Beverage Services: In-room dining, Butler, Management of daily food & beverage services with highest quality of service, and support supervisors in preparing sales report of the department
  • Manage special set ups & food & beverage planning for all the VIP movements, assist in various events such as AGM's, music concerts and cocktail parties as up to 600 PAX
  • Responsible for providing training to new joiners and colleagues on grooming services standards as per LQA
  • Standards and including regular audit to keep a track on established SOP's
  • In charge of Cutlery/Glassware inventory and breakage reports
  • Took initiative for room services operations and sales reports in the absence of senior supervisors
  • Achievements: Accomplished and catered to the high-profile guests and juries of Hotelier India Awards event held at ITC Gardenia BKC in November 2010
  • Managing F&B requests and designated club rooms for the Chennai Super Kings team at IPL 2011 cricket tournament.

Education

ISBM Graduate in Management Studies - undefined

Skills

Creative merchandising

Certification

National Apprentice Act 2006 to 2008, The TAJ WEST END

Timeline

Mobilization Manager (Operations)

SMARTQ A COMPASS GROUP COMPANY
08.2022 - Current

Duty Manager (Work Dynamics)

JONES LANG LASALLE (JLL)
02.2022 - 07.2022

Duty Manager

QUESS CORP GROUP
01.2019 - 01.2022

F&B Service Coordinator

ITC GROUP OF HOTELS GARDENIA
07.2010 - 12.2018

ISBM Graduate in Management Studies - undefined

SASHI KUMAR