Sumana Biswas
Kolkata
Summary
Dynamic Customer Service Representative with a proven track record at Wipro, excelling in problem-solving and communication. Recognized for achieving high satisfaction scores while adapting to evolving processes. A collaborative team player with leadership potential, committed to delivering exceptional service and enhancing customer experiences.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Wipro
Kolkata
01.2024 - Current
- - Addressing customer queries efficiently in a high-volume support environment
- - Adhering to client-specific processes to deliver consistent service
Customer Support Associate
Concentrix
Kolkata
11.2021 - 11.2023
- - Provided support via phone and email with high satisfaction scores
- - Adapted quickly to evolving processes and collaborated with teams
Education
Bachelor of Arts - Second Division
Ramakrishna Sarada Mission Vivekananda Vidyabhavan
33,Sri Maa Sarada Sarani,South Dum Dum,Kolkata- 5505-2019
Higher Secondary Education - B+ Division
Annada Sundari Hindu Balika Vidyalaya
Deshbandhu Nagar Rd, Baguiati, Kol-5905-2016
Secondary Education - B+ Division
Annada Sundari Hindu Balika Vidyalaya
Deshbandhu Nagar Rd, Baguiati, Kol-5905-2014
Skills
- Problem solving
- Quick learning and adaptability
- Communication skills
- Team collaboration
- Leadership potential
- Professionalism
Certification
- Computer Basics (2011 – 2016)
- IT Application – Youth Computer (2016 – 2017)
- Tally Accounting Course (2020 – 2021)
Languages
Bengali – Fluent, English – Proficient, Hindi – Conversational
Hobbies and Interests
Reading, Listening to diverse languages, Lifelong learning
Accomplishments
First place in journalism, mass communications, and sociology in the entire department
Timeline
Customer Service Representative
Wipro
01.2024 - Current
Customer Support Associate
Concentrix
11.2021 - 11.2023
Bachelor of Arts - Second Division
Ramakrishna Sarada Mission Vivekananda Vidyabhavan
Higher Secondary Education - B+ Division
Annada Sundari Hindu Balika Vidyalaya
Secondary Education - B+ Division
Annada Sundari Hindu Balika Vidyalaya
Similar Profiles
Vaishnavi GundojuVaishnavi Gundoju
Senior Associate at WiproSenior Associate at Wipro
Hari Kumar ModalaHari Kumar Modala
Lead Administrator- Asset and Configuration Management at WiproLead Administrator- Asset and Configuration Management at Wipro
Rajesh JoshiRajesh Joshi
Us mortgage Underwriter at WiproUs mortgage Underwriter at Wipro
Sushmita KulkarniSushmita Kulkarni
Senior Associate at WIPROSenior Associate at WIPRO
Sourav MukherjeeSourav Mukherjee
Senior Cloud Tester at Koerber PharmaSenior Cloud Tester at Koerber Pharma