SUMANA MITRA
HR
Kolkata,WB
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
15
15
years of professional experience
Work History
HR Administrator
Amazon
Remote
09.2024 - Current
- Updated HR database with new employee information, changes in benefits, and other details.
- Ensured accurate record-keeping by conducting regular audits of personnel files and HR databases.
- Served as a knowledgeable resource for all staff members regarding company policies, procedures, benefits, and other HR-related matters.
- Excellent organizational and time management skills
- Strong customer service focus
- Excellent verbal and written communication skills required
- Ability to understand benefit terms and programs
- Disciplined problem-solving skills and ability to execute solutions
- The ability to prioritize quality and customer experience
- Quick to take action to address an issue, and demonstrate strong judgement/decision making
- Experience with rapid and complex changing work environment
Executive Assistant
KCT Trading Pvt. Ltd.
Kolkata, India
01.2011 - 06.2015
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Handled confidential and sensitive information with discretion and tact.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Organized and coordinated conferences and monthly meetings.
- Served as a liaison between departments to facilitate effective communication throughout the company.
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
- Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
- Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace.
- Supported executives in decision-making processes by conducting research and presenting findings in clear formats.
- Used advanced software to prepare documents, reports, and presentations.
- Contributed to budget management by monitoring expenses and providing detailed expenditure reports regularly.
- Enhanced productivity by organizing travel arrangements and coordinating accommodations for executives.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Facilitated training and onboarding for incoming office staff.
- Improved office efficiency by implementing new filing systems and document management processes.
- Handled payroll processing tasks accurately while maintaining strict adherence to deadlines for timely payments.
Process Associate
Tata Consultancy Services
Kolkata, India
08.2009 - 04.2010
- Managed multiple tasks simultaneously, ensuring timely completion of all assignments.
- Communicated effectively with colleagues and supervisors to resolve issues promptly and accurately.
- Participated in regular team meetings, contributing valuable insights toward process enhancements.
- Handled high volumes of incoming work requests professionally while maintaining excellent organization.
- Maintained high levels of data confidentiality through adherence to company policies and procedures.
- Monitored and reported on process performance to verify compliance with established standards.
- Provided exceptional customer service when interacting with clients or vendors during process execution tasks.
- Adhered to all deadlines, managing time effectively to complete tasks within designated timeframes.
- Collaborated with team members for enhanced process efficiency and productivity.
- Increased processing speed by mastering software tools and utilizing keyboard shortcuts efficiently.
- Identified and resolved process issues to drive optimal workflow and business growth.
Education
MBA - Human Resources Management
Symbiosis Centre For Distance Learning
Pune 04.2001 -
Master of Science - Economics
University Of Calcutta
Kolkata, India 04.2001 -
Skills
Human Resources Information Systems
Health and Safety Regulations
Payroll Processing
HR policies development
Internal Communications
Employment law knowledge
Grievance procedures
Employee Engagement Initiatives
Benefits Administration
Flexible Spending Account Administration
Workers' Compensation Management
Effective Communication
Timeline
HR Administrator
Amazon
09.2024 - Current
Executive Assistant
KCT Trading Pvt. Ltd.
01.2011 - 06.2015
Process Associate
Tata Consultancy Services
08.2009 - 04.2010
MBA - Human Resources Management
Symbiosis Centre For Distance Learning
04.2001 -
Master of Science - Economics
University Of Calcutta
04.2001 -