Suman Babu Padavala
Project Manager
Chennai,TN
Summary
Solutions-focused professional with over 18 years of experience in the IT and Information Systems sector, specializing in analytical roles that leverage extensive knowledge and skills. Proven expertise in providing comprehensive technical support, application production and maintenance, shell scripting, process management, and change management. Strong capabilities in client interaction and team organization, complemented by influential leadership, exceptional communication, and diagnostic skills. Committed to driving efficiency and innovation within dynamic environments.
Overview
18
18
years of professional experience
4
4
Certifications
4
4
Languages
Work History
Team Lead
TATA CONSULTANCY SERVICES (TCS)
09.2021 - Current
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Identified plans and resources required to meet project goals and objectives.
- Monitored project performance to identify areas of improvement and make adjustments.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Streamlined project initiation processes, enabling quicker transition from planning to execution.
- Ensured projects aligned with strategic objectives, working closely with senior management to refine project goals.
Technical Lead
TATA CONSULTANCY SERVICES (TCS)
04.2016 - 09.2021
- Preparing daily workload for team members and co-coordinating the daily allocation of work. Arranging and chairing weekly team meetings, focusing on SLA and Achievements.
- Identifying Manual activities across portfolio and planning to automate using Powershell, Python scripts from RTB and that reduces RTB efforts which indirectly helps team in managing SLA.
- Fine tuning & automating business processes using shell scripts as part of continual service improvement activities (CSIP).
- Working under Incident Management, Change Management, Release management, Raising & Deploying the change request as per change management process.
- Using Service First/SNOW Tool to create KB Articles, create Reports for management and team, doing recertifications for managing the Groups across portfolio.
- Recognized by the client for their futured projects like AWS, BI Platforms.
- Received many appreciations, ABOVE & BEYOND awards from Clients as well as internal TCS management for managing team and maintaining portfolio SLA.
- Mentored junior developers through regular 1-on-1 meetings, providing guidance on best practices, coding standards, and career growth opportunities.
- Coordinated with cross-department teams like QA, DevOps, and Support to ensure seamless end-to-end software delivery process.
- Implemented continuous integration and deployment strategies for faster release cycles and improved application reliability.
- Maintained close communication with clients throughout project life cycles for accurate progress reporting and prompt issue resolution.
- Drove customer satisfaction by prioritizing feature requests based on detailed analysis of user feedback and market trends.
- Optimized resource allocation across multiple concurrent projects by closely tracking team capacity levels against project deadlines and milestones.
- Streamlined project delivery processes, achieving milestones ahead of schedule without compromising on quality.
- Facilitated knowledge sharing sessions, strengthening team expertise and fostering collaborative work environment.
Technical Lead/SME
COGNIZANT
03.2014 - 04.2016
- Working under Incident Management, Change Management, Release management, Raising & Deploying the change request as per change management process.
- Accepting & Resolving Incidents raised by users/system as per SLA mentioned in Incident Management.
- Apply a structured change management approach and methodology- to ensure complete implementation and test/ back out plans.
- Preparing daily workload for team members and co-coordinating the daily allocation of work.
- Arranging and chairing weekly team meetings, focusing on SLA and Achievements.
- Preparing the Daily Web-Site health check report and publishing to the business users
- Ability to prioritize, plan and coordinate work activities for my direct reportees.
- Hands on experience on gateways and object server failover activity
- Monitor Capacity utilization parameters like file system usage, Disk usage, CPU and Memory utilizations.
- Worked on different environments like Dev, QA, and Production on a 24/7 basis
- Fine tuning & automating business processes using shell scripts as part of continual service improvement activities (CSIP).
- Managing problem records for known/unknown errors and performing root cause analysis as per problem management
- Implementing File Permissions for the users and groups, File system management, user accounts, Quotas and Job automation
- Providing Root Cause Analysis (RCA) for the raised cases.
- Perform system backups and restores, scheduling jobs using CRONTAB & AT utility.
- Client Appreciation for Deploying Taxware changes in Development and Staging the same day.
- Recognized by the client for their futured projects like Adaptive, ATG Upgrade.
- Increased application stability by regularly monitoring performance metrics, addressing bottlenecks proactively to minimize downtime occurrences.
- Provided educational expertise and mentoring to junior team members.
- Optimized resource allocation for projects, ensuring optimal use of team skills and minimizing project costs.
Senior Systems Executive
COGNIZANT
09.2011 - 03.2014
- Working on the Incident Management Tickets created by the Client for the Store Issues
- Creating Incidents with Prioritization and Categorization
- Following Knowledge Management Tool (Kaidara) to locate appropriate solutions and also providing feedbacks to the Knowledge Management team for its enhancement
- Troubleshooting Retail Environment, Hardware Equipments and Applications to enable them to conduct their daily activities (e.g., ending the day, closing cash, receiving and inventory)
- Troubleshooting the VPN Issues for the Client and Client Supported Applications
- Troubleshooting on Printer issues (Lexmark T640, T614, T620, T654DN), IBM & HP Servers and on Active Directory (IBM Netfinity 5600, HP Proliant ML 350, HP Proliant ML 310 IVR)
- ITIS Centre Stage Award (Best Employee) from Cognizant for the Contribution and Efforts ITIS.
- Star Performer Award in recognition of Consistent Exemplary Performance.
- Above and Beyond Performance Appreciation from Sears ESD.
Escalation Lead (Voice Process)
CSS (Cybernet Slash Support)
02.2009 - 09.2011
- Resolve the technical issues faced by the customers for both United States and Australia.
- Provide support for business as well as home based internet usage customers.
- Provide appropriate support and resolution for their Applications, Printers, Email, Mapped Drives, Password Resets for applications.
- Responsible for Incident management, Incident identification, Incident resolution, Knowledge Management and IT Escalations
- Certificate of Recognition from the CSS for the Exemplary performance in Tier -1 Desk- achieving Top Position in Stack and received many client and customer appreciations
- Best Agent Award and Promoted as a Escalation Lead, Provided 100% customer satisfaction.
Support Engineer (Non-Voice Process)
Vaster Software Solutions (VSS)
08.2007 - 10.2008
- Configuring and troubleshooting Email Programs (e.g. MS-Outlook, Outlook Express and Windows Mail).
- Giving Remote Support for Desktops & Laptops (Windows 98, NT, 2000, XP and Vista)
- Configuring and troubleshooting wired and wireless issues, dealing with installation and un-installation of Antivirus programs.
- Mentoring the team in terms of process knowledge, communication and customer handling skills
- Have received best performer award for managing asset and its compliance as per project requirement.
Education
B.Tech - CSE
JNTU
Hyderabad04-2007
Skills
Operating System: Unix, Linux, Windows 7, Win10, Win11
Accomplishments
- One of the Top Performers received continuous Band “A” as Exceeded Goals and Expectations in TCS for RFT (Risk, Finance & Treasury) project.
- Received “On the Spot Awards” and True Leader awards in TCS for best performance delivered and team managing skills.
- Received multiple Star Performer awards in TCS, CTS & CSS for the best work delivered in team across multiple projects.
Certification
CATALYST TCS Sponsored Leadership training Program
Interests
Listening to Music, Reading Novels
Timeline
CATALYST TCS Sponsored Leadership training Program
08-2023
Team Lead
TATA CONSULTANCY SERVICES (TCS)
09.2021 - Current
ASCEND & TRANSCEND TCS Sponsored Leadership Management Course
05-2019
Technical Lead
TATA CONSULTANCY SERVICES (TCS)
04.2016 - 09.2021
ITIL v3.0 EXIN ITIL V3 Foundation Certification Jan 2012
02-2015
IT IS Yellow Belt & Process Space Cognizant Certified professional April 2012
05-2014
Technical Lead/SME
COGNIZANT
03.2014 - 04.2016
Senior Systems Executive
COGNIZANT
09.2011 - 03.2014
Escalation Lead (Voice Process)
CSS (Cybernet Slash Support)
02.2009 - 09.2011
Support Engineer (Non-Voice Process)
Vaster Software Solutions (VSS)
08.2007 - 10.2008
B.Tech - CSE
JNTU
Declaration:
I hereby declare that the information furnished above is true to the best of my knowledge and belief.
Place: Chennai