Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
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Sumanesh Ghosh

Sumanesh Ghosh

Manager Operations
Navi Mumbai

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

10
10
years of professional experience
6
6
years of post-secondary education
1
1
Certificate
1
1
Language

Work History

Operations Manager

JioHealthHub
Navi Mumbai
07.2022 - Current
  • Introduced new methods, practices, and systems to reduce DSAT.
  • Devised processes to boost agent and BOT efficiency.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Analyzed and reported on key performance metrics to senior management.
  • Trained and guided team members to maintain high productivity and performance metrics.

Tech Support Engineer

ACL Digital
Navi Mumbai
07.2021 - 07.2022
  • Manage different processes where Patient/Doctor experience is involved.
  • Ensure customer issues get resolved fast with accuracy and quality.
  • Constantly work with product and share customer insights and help improve the product.
  • Ensure all escalations have R.C.A done followed by a fix.
  • Constantly work on process improvements to reduce operations dependency.

Senior Executive- Services

Siemens Ltd
Kolkata
06.2018 - 09.2020
  • Commissioned several MEP projects including HVAC, Fire Alarm System, Building Management System, CCTV, Access Control , Public Address System, GBFSS, VESDA, WLD and Rodent.
  • Supervised AMC of 30 plus key customers across Kolkata and North Eastern India.
  • Generated sales from existing customer & booked INR 30 Million in new orders in FY 2019-20 including spares and new orders.
  • Ensured adherence to SLA & TAT for minimum downtime and smooth operations.
  • Attending project meetings,getting approval of necessary documents, approving shop drawings from clients, short-listing sub-contractor and other stake holders, project set-up , supply, installation,testing,commissioning handover and taking AMC of the project.

Project In-Charge

Johnson Controls India Pvt. Ltd
Kolkata
08.2016 - 06.2018
  • Worked as Project In-Charge and handed over Fire Alarm and Public Address System, in ITC Royal Bengal Hotel, Kolkata. (18 EST Fire Panels with almost 2000 BOSCH speakers)
  • Certified RA bills and closed the project.



Project Engineer

Sterling and Wilson Pvt. Ltd
Kolkata
12.2013 - 07.2016
  • Handed over Honeywell IBMS system in Jindal Center Raigarh,Chattisgarh.
  • Monitored installation of materials and equipment for compliance with drawings and specifications.
  • Scheduled, conducted & documented all job meetings.


Education

B.Tech - AEIE

West Bengal University of Technology
Kolaghat,West Bengal.
06.2008 - 06.2012

AISSCE -

CBSE, Kendriya Vidyalaya Fort William
Kolkata
04.2006 - 04.2008

AISSE - Science Education

Kendriya Vidyalaya Fort William
03.2006 - 04.2006

Skills

Customer Success

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Accomplishments

  • Certified in PLC, SCADA, DCS, HMI and Drives from Prolific Automation.
  • Safety Training in Siemens Ltd.
  • Project Management Foundations

Certification

Certified technical course of three months in PLC, SCADA, DCS, HMI and Drives from Prolific Automation in Salt Lake, Kolkata

Timeline

Operations Manager

JioHealthHub
07.2022 - Current

Tech Support Engineer

ACL Digital
07.2021 - 07.2022

Senior Executive- Services

Siemens Ltd
06.2018 - 09.2020

Project In-Charge

Johnson Controls India Pvt. Ltd
08.2016 - 06.2018

Project Engineer

Sterling and Wilson Pvt. Ltd
12.2013 - 07.2016

B.Tech - AEIE

West Bengal University of Technology
06.2008 - 06.2012

AISSCE -

CBSE, Kendriya Vidyalaya Fort William
04.2006 - 04.2008

AISSE - Science Education

Kendriya Vidyalaya Fort William
03.2006 - 04.2006

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Sumanesh GhoshManager Operations