Sumanesh Ghosh
Manager Operations
Navi Mumbai
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
10
10
years of professional experience
6
6
years of post-secondary education
1
1
Certificate
1
1
Language
Work History
Operations Manager
JioHealthHub
Navi Mumbai
07.2022 - Current
- Introduced new methods, practices, and systems to reduce DSAT.
- Devised processes to boost agent and BOT efficiency.
- Developed and implemented strategies to maximize customer satisfaction.
- Analyzed and reported on key performance metrics to senior management.
- Trained and guided team members to maintain high productivity and performance metrics.
Tech Support Engineer
ACL Digital
Navi Mumbai
07.2021 - 07.2022
- Manage different processes where Patient/Doctor experience is involved.
- Ensure customer issues get resolved fast with accuracy and quality.
- Constantly work with product and share customer insights and help improve the product.
- Ensure all escalations have R.C.A done followed by a fix.
- Constantly work on process improvements to reduce operations dependency.
Senior Executive- Services
Siemens Ltd
Kolkata
06.2018 - 09.2020
- Commissioned several MEP projects including HVAC, Fire Alarm System, Building Management System, CCTV, Access Control , Public Address System, GBFSS, VESDA, WLD and Rodent.
- Supervised AMC of 30 plus key customers across Kolkata and North Eastern India.
- Generated sales from existing customer & booked INR 30 Million in new orders in FY 2019-20 including spares and new orders.
- Ensured adherence to SLA & TAT for minimum downtime and smooth operations.
- Attending project meetings,getting approval of necessary documents, approving shop drawings from clients, short-listing sub-contractor and other stake holders, project set-up , supply, installation,testing,commissioning handover and taking AMC of the project.
Project In-Charge
Johnson Controls India Pvt. Ltd
Kolkata
08.2016 - 06.2018
- Worked as Project In-Charge and handed over Fire Alarm and Public Address System, in ITC Royal Bengal Hotel, Kolkata. (18 EST Fire Panels with almost 2000 BOSCH speakers)
- Certified RA bills and closed the project.
Project Engineer
Sterling and Wilson Pvt. Ltd
Kolkata
12.2013 - 07.2016
- Handed over Honeywell IBMS system in Jindal Center Raigarh,Chattisgarh.
- Monitored installation of materials and equipment for compliance with drawings and specifications.
- Scheduled, conducted & documented all job meetings.
Education
B.Tech - AEIE
West Bengal University of Technology
Kolaghat,West Bengal. 06.2008 - 06.2012
AISSCE -
CBSE, Kendriya Vidyalaya Fort William
Kolkata 04.2006 - 04.2008
AISSE - Science Education
Kendriya Vidyalaya Fort William
03.2006 - 04.2006
Skills
Customer Success
Accomplishments
- Certified in PLC, SCADA, DCS, HMI and Drives from Prolific Automation.
- Safety Training in Siemens Ltd.
- Project Management Foundations
Certification
Certified technical course of three months in PLC, SCADA, DCS, HMI and Drives from Prolific Automation in Salt Lake, Kolkata
Timeline
Operations Manager
JioHealthHub
07.2022 - Current
Tech Support Engineer
ACL Digital
07.2021 - 07.2022
Senior Executive- Services
Siemens Ltd
06.2018 - 09.2020
Project In-Charge
Johnson Controls India Pvt. Ltd
08.2016 - 06.2018
Project Engineer
Sterling and Wilson Pvt. Ltd
12.2013 - 07.2016
B.Tech - AEIE
West Bengal University of Technology
06.2008 - 06.2012
AISSCE -
CBSE, Kendriya Vidyalaya Fort William
04.2006 - 04.2008
AISSE - Science Education
Kendriya Vidyalaya Fort William
03.2006 - 04.2006