Suman Kumar Ghosh

Working for HSBC account and handle one Asset class independently for HBAP region .
working on multiple output channel in Thunderhead : Excel, PDF, XML, Email
Configuring Batch config, Op config.
Generating XML from java application.
Analyst (Debater Personality), providing solutions for global operations in the area of automated document generation using Thunderhead. Collaboration with Business from Cross region, prioritization, liaising with TH developers and UAT testing Management.

Involved multiple document automation projects for different asset
classes: Foreign Exchange Option, Interest Rates and Deliverable and
Non-Deliverable FX Forward.
Posses Coding, Analytical & Critical thinking skills and constantly assess business model or current process.
Adapt and work with people from different cultures.

Worked as a Senior project engineer in Financial Service and Insurance domain for IAG account, involve in Complete SDLC with extensive experience in Enterprise Content Management.
Experience in Enterprise Content Management (ECM) with expertise in Thunderhead and Smartcomms, Development, Integration, Automation, Admin and Storage.
Vast experience in ECM development, implementation, upgrades, production support, testing, migration, go-live assistance.
Providing high-end technical solutions to client in Insurance vertical.
Developing processes and script samples for customer.
Facilitating meetings with client and tech lead to discuss code bugs, requests for new enhancements, project documentation etc.
Design and implementation of business process and policies using workflow and lifecycles.
Involved in the Requirement Elicitation and Gathering from the business client.
Creating Design/ Change Document for the emails/letters/PDFs as part of the scope of a particular project.
Building the templates in the Business Content Studio after the design approval.
Carrying out variable modifications/additions in the Business Object Studio, if required.
Exporting/importing packages through Admin for testing in various environment.
Creating Template XMLs for mapping purposes from the upstream and carrying out other configurations required for processing.
Triggering records through automated scripts for testing, monitoring of DB and logs for processing and issues, if any.
Carrying out Release Management activities- creation and validation of packages, dependency check on the projects.

Effort Estimation of the new requirements and change requests Gap analysis of the data mapping with the upstream systems and updates to the data model schema.

Experience in Enterprise Content Management (ECM) with expertise in Thunderhead and Smartcomms, Development, Integration, Automation, Admin and Storage.

Analysis of the business requirements and specifications to propose optimized solutions and content standardization
Development of the new templates (letter, email, fax and sms) and rework of the existing templates of the short tail claims.
Creation of mandatory and optional forms in form of both native templates and overlays.
Development of the layouts and style-sets as per the business branding and standards for various channels of communication
Development of new shared contents and updates to existing ones to resonate with the new business branding.
Addition of new functions in the global script library.
Perform unit testing and provide support to the System Integration Testing (SIT) and Business Scenario Testing (BST)
Worked on the design and implementation of the complex business rules.
Shared Contents- Both global and template-specific
Styleset – Creation and Maintenance to keep the fonts standardized throughout the sprints
Layouts – Creation of layouts for both Policy and Claim Centers and implementation of simplex/duplex implementation