Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Suman Mondal

Bangalore

Summary

Dynamic leader with excellent Customer Delivery and Program management abilities, Leadership skills and having a consistent track record of executing results while establishing strategic partnerships with Business Teams for achieving business and organizational strategic goal. Have more than 19 years of commendable experience with specialization in Technical Program and Delivery management, Product Management for Products and platforms developed on Cloud using DevOps and SRE methodology. Build High performing team to develop Solution Design, DevOps Automation and SRE transformation for complex Applications and Infrastructure workloads to Cloud.

Certified in multi cloud technologies, have significant experience in working with C-Suite leader, key Business Sponsors and Stakeholder, DevOps Leads and Cloud Architects teams for driving end-to-end Cloud Migration Programs and delivering Cloud Operations in managed services model for Infra and applications Cloud services. Proficient in implementing Lean AMS (Application Manages Services) by deploying significant SRE/Automation assets to handle Operation Support for Application and Infrastructure services.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Senior Technical Delivery Manager

Kyndryl
Bangalore
05.2018 - Current
  • Lead the End 2 End Delivery and Support for the Cloud and Legacy Infrastructure for APAC and EMEA Region.
  • Delivered cloud-based solutions, ensuring on-time and within-budget completion.
  • Collaborated with clients to understand their cloud requirements and develop customized solutions.
  • Implemented best practices for cloud security, performance optimization, and cost management.
  • Managed and optimized cloud-based operations, ensuring high availability and performance.
  • Managed cloud migration and modernization projects, ensuring on-time and within-budget completion.
  • Implemented DevOps best practices such as continuous integration and continuous delivery (CI/CD) pipelines, reducing software release times by 30% and minimizing production issues by 25%.

Technical Delivery Manager

Citibank (NTT DATA)
Singapore
12.2015 - 04.2018
  • Reported to the Head of IT Business Delivery for APAC region and led the IT Program functions for Singapore and APAC markets.
  • Executed multiple projects, including network & security transformation as well as managed portfolio of Program & Project for CIS (Cloud, IT Infra & Security).
  • Defined program scope & structured program governance & execution plan, forecasted & reported the Program & Portfolio P&L.
  • Coordinated with different BU heads and Investment committees for project selection based on the IT roadmap of the organization.
  • Overseeing the Inflight project for IT Infrastructure and Cloud Portfolio, understand the Risk and Issues with the Project Manager and mitigate the Risks and Issues by working with the cross functional teams.
  • Resolved complex problems & worked closely with senior leaders, assuring project execution within strict timeframes and budget constraints.

Regional Technology Delivery Manager

GEMALTO PTE. LTD
Singapore
01.2013 - 12.2015
  • Led a team of 50+ members for IT Infrastructure and Data Centre Operation for APAC Region across Singapore, Hong Kong, Japan, China & Australia.
  • Drove a 24/7 BAU Support team for support to server (UNIX, Windows and ESXi), Storage, Network and Firewall Environment.
  • Established the Data Centre, from scratch, for new business clients, while transformed existing applications to Hybrid Cloud environment, in AWS.
  • Directed all functions of IT Infrastructure Domain (Platform, Database, Network & Security Cloud IaaS) at the same time exceeded customer satisfaction by finding creative solutions, to problems.
  • Performed site evaluations, customer surveys and team audits, while conducted IT Audits, on regular basis, to get Visa & MasterCard Certification.

Education

Master of Business Administration - Business Strategy in Information Technology

University Of Mysore
Bangalore
2025

Bachelor of Science - Information Technology

Sikkim Manipal Health and Technology University
New Delhi
2004

Skills

  • Public Cloud platforms: AWS and Azure
  • Infrastructure as Code (IaC) tools: Terraform, Packers
  • Automation tools: Ansible, Jenkins
  • DevOps methodologies and tools: CI/CD pipelines using Jenkins, Git,
  • Cloud infrastructure security and compliance: Splunk, DataDog, Sentinel, CrowdStrike
  • Operating System : Linux, Windows
  • Database: ORACLE, MySQL and MS SQL Server
  • Disaster recovery planning
  • Cloud cost optimization strategies
  • Incident response and system stability improvement
  • Cross-functional team collaboration
  • Project management : Agile & Scrum
  • IT Operations and Delivery Management: SRE and DevOps Methodology
  • Strong leadership and Team management skills

Accomplishments

  • Contributed to APAC Deal Win for 63MM USD for Cloud Migration and Support for 5 Years for a large CPG Client.
  • Received Award from APAC Citibank CTO for delivering the complex program.
  • Increased savings by initiating & fostering relationships with vendors, communicating problem-areas and resolution of same.
  • Successfully consolidate the Citi Bank Network & Security Services Vendors under Dell Services which include Re- Badging of Existing Key Resources, Hiring of New Resources and Negotiating with the Vendors to release the resources for re-badging. This Project is for the Entire APAC region consolidating around 15 Vendors and approx. 100+ Resources.
  • Setup Private Cloud for Voice and End-User Infrastructure as a part of Cloud Transformation and Migrate around 1500 Workload to the Private Cloud Infrastructure which includes Discovery of Workloads and Application Assessment to Cloud.
  • Improved profit margins by streamlining operations and workflow
  • Setup the IT Delivery Team in Singapore consisting of 50+ Team Members who are responsible for the IT Delivery and BAU Operation for the Entire APAC Region Data Center which are in Singapore, Hong Kong, China, Japan & Australia.
  • Delivered various Open-Source products for better Data Centre Capacity Planning and Automation (Cacti, Twiki, Vops, LogRhythm and Open DCIM) which result saving of 600K in OPEX and for improvement in productivity of Operations Team

Certification

  • PMP - (valid till 2024)
  • Prince 2 Practitioner
  • Togaf 9.0
  • AWS Certified Solution Architect
  • Microsoft Certification in Azure Fundamentals
  • ITIL V3

Timeline

Senior Technical Delivery Manager

Kyndryl
05.2018 - Current

Technical Delivery Manager

Citibank (NTT DATA)
12.2015 - 04.2018

Regional Technology Delivery Manager

GEMALTO PTE. LTD
01.2013 - 12.2015

Master of Business Administration - Business Strategy in Information Technology

University Of Mysore

Bachelor of Science - Information Technology

Sikkim Manipal Health and Technology University

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Suman Mondal