Summary
Overview
Work History
Education
Skills
Certification
Software
Timeline
Languages
Generic

Suman Padhi

Salesforce CRM/SFMC Developer/Consultant
Pune,MH

Summary

Certified Salesforce Administrator & Marketing Cloud Email Specialist/Developer with over 5 years of experience in Salesforce development, administration, and working in multicultural environments.

I bring a strong background in both technical development and marketing automation, with proven success in increasing productivity and delivering customer-centric CRM solutions. As a Salesforce Administrator and Developer, I have managed advanced administrative tasks including user management, report generation, dashboard maintenance, and data integration.

My development experience includes Apex programming, API integration, trigger frameworks, AZDO documentation, and building custom solutions tailored to client needs. I have hands-on experience in marketing automation, CRM integration, data management, and campaign optimization.

I have led multiple successful Salesforce Marketing Cloud (SFMC) implementations, driving improvements in customer engagement, retention, and revenue. I leverage data insights to design and execute effective marketing strategies, combining strong technical skills with analytical thinking to deliver measurable business outcomes.

Overview

8
8
years of professional experience
6
6
Certificates
3
3
Languages

Work History

Salesforce Consultant

Centric Consulting India Pvt. Ltd.
02.2023 - Current
  • Lead the implementation and optimization of Salesforce Marketing Cloud (SFMC) solutions, including Journey Builder, Automation Studio, and Content Builder.
  • Serve as a Subject Matter Expert (SME) for SFMC, providing strategic guidance to internal teams and clients.
  • Translate business requirements into effective marketing strategies and scalable technical solutions.
  • Integrate SFMC with Salesforce CRM and third-party systems to ensure seamless data flow and integrity.
  • Design and execute data-driven segmentation strategies, and personalized communication journeys.
  • Analyze campaign performance, and perform A/B testing to enhance customer engagement and ROI.
  • Delivered key projects such as Global Preference Page Phase 2, Tableau Intelligence Reporting, and SSO Migration.
  • Successfully addressed SFMC administrative issues, leading to improved system reliability and client satisfaction.
  • Worked as a Salesforce Developer on the “AvidXchange” project, which involved complex integrations, Apex triggers, classes, and batch processes; delivered the project successfully in collaboration with SEEV.

Salesforce Cloud Engineer

Eversana Intouch Solution Pvt. Ltd.
06.2022 - 01.2023
  • Designed and built marketing automation flows using Journey Builder and Automation Studio.
  • Developed marketing dashboards, and maintained campaign performance tracking.
  • Led platform configuration, testing, and integration validation efforts.
  • Supported business units with Salesforce administration and architectural data structuring.

Software Engineer - Salesforce Developer

Swiftwin Technologies Pvt. Ltd.
03.2022 - 06.2022
  • Created journeys and campaigns using Email Studio and Journey Builder.
  • Worked on triggered sends, data extensions, and automation workflows.
  • Executed testing strategies and optimized campaign deliverability.

Senior Technical Support Engineer

Cognizant India Pvt. Ltd.
11.2020 - 03.2022
  • Conducted quality audits, client calibrations, and implemented improvement plans.
  • Led team briefings, coaching sessions, and dashboard/report publishing.

Senior Technical Support Executive

Vodafone India Services Pvt. Ltd.
10.2019 - 11.2020
  • Improved customer satisfaction by resolving complex technical issues in a timely manner.
  • Worked closely with account management teams to identify upsell opportunities and provide ongoing technical support for key clients.
  • Reduced ticket backlog through proactive follow-ups and diligent case management, increasing overall team productivity.

Senior Officer

Wipro India Pvt. Ltd.
03.2018 - 10.2019
  • Managed escalated customer issues and ensured high service standards.
  • Collaborated with stakeholders to define project scope, objectives, and deliverables for successful outcomes.
  • Coached junior team members, fostering professional growth and improving overall team performance.

Customer Service Executive

Concentrix - Daksh India Pvt. Ltd.
09.2017 - 03.2018
  • - Assisted customers with service inquiries and scheduled appointments.
  • - Maintained high service quality standards through latest support procedures.

Education

Bachelor of Engineering - Electronics and Telecommunications

Pimpri-Chinchwad College of Engineering (Pune University)
Pune, India
01.2017

Skills

Salesforce Marketing Cloud, Journey Builder, Email Studio, Automation Studio, Content Builder , Salesforce CRM , APIs , SQL , Tableau Intelligence Reports , SSO Migration , Data Cloud Consultant ,Connected Apps, OAuth, AI Associate , AI Specialist , Platform Developer I

Certification

- Salesforce Certified Marketing Cloud Email Specialist (2020-12)

Software

Salesforce CRM

SFMC

Postman

Jira, Confluence, Slack, AZDO

FileZilla

Timeline

Salesforce Consultant

Centric Consulting India Pvt. Ltd.
02.2023 - Current

Salesforce Cloud Engineer

Eversana Intouch Solution Pvt. Ltd.
06.2022 - 01.2023

Software Engineer - Salesforce Developer

Swiftwin Technologies Pvt. Ltd.
03.2022 - 06.2022

Senior Technical Support Engineer

Cognizant India Pvt. Ltd.
11.2020 - 03.2022

Senior Technical Support Executive

Vodafone India Services Pvt. Ltd.
10.2019 - 11.2020

Senior Officer

Wipro India Pvt. Ltd.
03.2018 - 10.2019

Customer Service Executive

Concentrix - Daksh India Pvt. Ltd.
09.2017 - 03.2018

Bachelor of Engineering - Electronics and Telecommunications

Pimpri-Chinchwad College of Engineering (Pune University)

Languages

English
Hindi
Marathi

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