SUMANPREET KAUR
Professional Summary
Gurugram
Summary
Results-driven Relationship Management & Business Development professional with extensive experience in managing high-value business and engagement. Adept at building strong client relationships, understanding customer needs, and delivering tailored solutions that enhance satisfaction and retention. Experienced in event planning, media engagements, and high-profile summits to strengthen client relationships and brand presence.
Overview
12
12
years of professional experience
2012
2012
years of post-secondary education
2
2
Languages
Work History
Senior Project Associate
TIMES STRATEGIC SOLUTION - THE TIMES GROUP
05.2023 - Current
- Cultivate and sustain long-term relationships with C-suite executives to ensure client satisfaction and ongoing engagement within the business community
- Conduct in-depth assessments of client needs and provide tailored solutions, successfully onboarding senior executives into the ILC Business Community
- Utilize CRM systems to track client interactions, refine engagement strategies, and ensure consistent communication to enhance client relationships
- Play a pivotal role in coordinating high-level business events, enhancing the client experience by providing curated networking opportunities and fostering meaningful connections
- Conduct executive interviews and capture impactful media bytes during business events to amplify brand presence and thought leadership
- Assist with backend operations, support content curation and media coordination to ensure smooth operations and seamless execution during events
- Plan & Execute High-Level Summits and Conferences: Take a leading role in organizing and executing summits, conferences, and conclaves attended by C-suite executives and business stalwarts, ensuring exceptional experiences for all participants
- Manage End-to-End Event Logistics: Coordinate all aspects of event logistics, including speaker management, delegate engagement, and event flow, to ensure flawless event execution
- Oversee Social Media Strategy & Real-Time Engagement: Develop and execute social media strategies, covering live event coverage and real-time engagement to maximize visibility and audience interaction
- Directly involved in high-impact events such as The Global Business Summit involving Prime Minister Narendra Modi, SDG Summit, GCC Summit, Best Realty Brands engaging with policymakers, industry leaders, and healthcare professionals
Manager (Inside Sales & Client Success)
INFOEDGE INDIA LTD - NAUKRI.COM
01.2018 - 12.2023
- Selling high-end Naukri recruitment solutions through extensive research via job sites and search engines
- Interacting with B2B clients, including recruiters, corporate HR teams, consultants, and startups
- Identifying sales opportunities through thorough market research and data analysis
- Acquiring new clients and helping them understand various online recruitment solutions
- Assessing client requirements and customizing recruitment packages based on investment capacity
- Creating and managing a database of potential clients, validating information, and proposing suitable solutions
- Managing client renewals through cross-selling and up-selling, ensuring long-term retention
- Conducting corporate office visits to close high-value deals when required
Account Manager (Client Relations & E-commerce)
UNICOMMASSIST
11.2016 - 12.2017
- Worked towards onboarding and managing a large number of sellers on various e-commerce platforms
- Conducted account studies to analyze seller performance and suggest growth strategies
- Drove seller success through insights on trending products, image optimization, inventory management, and pricing strategies
- Maintained regular communication with sellers via calls, emails, and face-to-face meetings
- Implemented sales strategies via social media marketing across Facebook, Instagram, LinkedIn, Twitter, and WhatsApp
- Provided training sessions for sellers to optimize their e-commerce presence and increase revenue
- Assisted sellers in advertising and promotional campaigns, including participation in major online sales events
- Provided policy updates and best practices guidance to sellers to ensure compliance with e-commerce platforms
Seller Business Development (Client On-boarding & Success)
SNAPDEAL
09.2013 - 10.2016
- Conducted seller profiling and identified business requirements for e-commerce success
- Provided complete seller training on processes, guidelines, and platform navigation
- Addressed and resolved seller concerns through consistent communication and training
- Assisted sellers in order processing, packaging, and fulfilment
- Partnered with category teams to enhance product assortment and optimize inventory levels
- Managed key account relationships, ensuring consistent seller growth on the platform
- Implemented marketing strategies to enhance brand visibility for key sellers
- Led the Snapdeal SD+ initiative, supporting the warehousing model for better logistics
- Advised sellers on maintaining high ratings by preventing order cancellations, reducing return rates, and improving shipping timelines
Education
BA (Hons) - Business Studies
GD Goenka World Institute
01.2009 - 01.2012
CBSE BOARD -
DAV Public School Vasant Kunj
Skills
- Client & Account Relationship management
- Customer Success & Retention
- Consultative Selling
- Media Engagement
Timeline
Senior Project Associate
TIMES STRATEGIC SOLUTION - THE TIMES GROUP
05.2023 - Current
Manager (Inside Sales & Client Success)
INFOEDGE INDIA LTD - NAUKRI.COM
01.2018 - 12.2023
Account Manager (Client Relations & E-commerce)
UNICOMMASSIST
11.2016 - 12.2017
Seller Business Development (Client On-boarding & Success)
SNAPDEAL
09.2013 - 10.2016
BA (Hons) - Business Studies
GD Goenka World Institute
01.2009 - 01.2012
CBSE BOARD -
DAV Public School Vasant Kunj
Similar Profiles
VIVEK KUMARVIVEK KUMAR
Deputy Manager of Operations at The Times GroupDeputy Manager of Operations at The Times Group
Andrew MilnesAndrew Milnes
Non Executive Director at The Times GroupNon Executive Director at The Times Group
Kaylyn ParkinsonKaylyn Parkinson
Marketing Intern at The Times GroupMarketing Intern at The Times Group