Suman Sarkar
Noida
Summary
Results-driven professional with expertise in accounts receivable management at Genpact. Demonstrated success in dispute resolution, achieving a 20-25% improvement in turnaround time. Proficient in SAP and HighRadius, with strong stakeholder communication skills, ensuring financial accuracy and compliance while enhancing customer satisfaction.
Overview
4
4
years of professional experience
Work History
Process Associate - OTC Accounts Receivable
Genpact
12.2023 - Current
- Managed end-to-end OTC operations including dispute resolution, cash application, and collections using SAP & HighRadius
- Improved dispute resolution turnaround time by 20–25%, accelerating cash inflow and reducing cycle time
- Maintained 98%+ accuracy in payment postings and customer account updates, ensuring audit compliance
- Reduced 90+ days aged receivables by 15–20%, improving working capital efficiency
- Performed customer account reconciliation and resolved short payments, deductions, and unapplied cash
- Conducted root cause analysis on disputes to prevent recurring issues and improve process efficiency
AR Analyst - US Healthcare
R1 RCM
03.2022 - 11.2023
- Handled US healthcare AR operations, focusing on denied claims analysis and resolution
- Achieved 85–90% claim resolution within SLA, improving reimbursement cycle
- Coordinated with insurance providers and healthcare teams for timely payment follow-ups
- Managed end-to-end claim lifecycle including billing, payment posting, and reconciliation
- Identified denial trends and implemented corrective actions to reduce repeat claim rejections
Education
Bachelor's of Commerce - Accounting and Finance
Ram Manohar Lohia University
04-2021
High School Diploma -
Bright way Public School
Uttar Pradesh03-2018
Skills
Order to Cash (OTC)
Accounts Receivable (AR)
Dispute & Deduction Management
Cash Application
Collections & Credit Control
Billing & Invoicing
Aging Analysis
Reconciliation
Customer Account Management
Month-End Closing
Root Cause Analysis
Process Improvement
Accomplishments
- Maintained 98%+ accuracy in AR operations
- Improved cash flow by reducing aged receivables and resolving high-value disputes
- Recognized for meeting SLA targets and handling high-volume workloads efficiently
Technical Skills
SAP (FBL5N, F-32, FD10N)
HighRadius
MS Excel (VLOOKUP, Pivot Tables)
ERP Systems
Financial Reporting
Timeline
Process Associate - OTC Accounts Receivable
Genpact
12.2023 - Current
AR Analyst - US Healthcare
R1 RCM
03.2022 - 11.2023
Bachelor's of Commerce - Accounting and Finance
Ram Manohar Lohia University
High School Diploma -
Bright way Public School