Sumant Br
BANGALORE
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Front Desk Agent
Marriott sanibel Harbor resorts & spa
Fort Myers
06.2022 - 05.2023
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
- Posted charges, updated accounts and issued bills to departing guests.
- Input customer data into reservation systems and updated to reflect room changes.
- Responded to inquiries and room requests made online, by phone and via email.
- Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns.
- Wrote and maintained incident reports, daily activity logs and other documents as requested by management.
Operations Assistant
MFINE
BANGALORE
09.2021 - 05.2022
- Organized and filed important company documents, spreadsheets and reports.
- Supervised day-to-day facility operations in accordance with set policies and guidelines.
- Maintained communication with customer service and dispatch to coordinate deliveries.
- Worked closely with other departments on special projects.
- Monitored inventory levels and ordered new supplies to prevent shortages.
- Assisted with training of new employees, offering constructive feedback on completion of job tasks.
- Detailed operations activities by producing and distributing high-quality reports.
Guest Service Supervisor
The Ritz-Carlton Hotel
Bangalore
11.2019 - 12.2020
- Welcome guests during check-in and giving a fond farewell to guest during checkout
- Handling guest complaints and concerns in an efficient and timely manner
- Overseeing VIP guests, arrivals and departures
- Making Itineraries for the Guest
- Coordinating with the Travel Desk and Airport Representative ensuring Smooth Travel
- Coordinating and multi-tasking job duties in a busy environment.
Hiking Leader
Decathlon
Bangalore
04.2019 - 11.2019
- Making sure customers are happy with the service and products Helping to implement Brand policies
- Routing sales productivity reports to staff Handling cash and end of day checking
- Efficient Maintenance and ensuring the Safety and Security regulations are met Dealing with customer complaints and issue
- Monitor and report Revenue and Cash flow, Quarterly, Yearly
- Keep Track of Guest Feedback and Scope of Improvement.
Receptionist / concierge Component
ITC Gardenia
Bangalore
10.2016 - 02.2019
- Welcome guests during check-in and giving a fond farewell to guest during checkout
- Handling guest complaints and concerns in an efficient and timely manner
- Overseeing VIP guests, arrivals and departures
- Making Itineraries for the Guest
- Coordinating with the Travel Desk and Airport Representative ensuring Smooth Travel
- Coordinating and multi-tasking job duties in a busy environment.
Specialized Trainee
JW Marriott
Bangalore
12.2014 - 01.2015
- In Front office
- Utilized knowledge in front office, specialty Guest service and provide wait staff with well- prepared Guest Welcome
- Created a welcoming and enjoyable experience ensuring customer satisfaction by maintaining a friendly, accommodating and positive attitude
- Exhibited pride by maintaining personal hygiene as well as providing a hygienic working environment.
Trainee
Taj Falaknuma Palace
Hyderabad
06.2014 - 09.2014
- I have worked closely in all departments of the hotel such as front office, Housekeeping, Food and Beverage Service, Food and Beverage Production, Sales and Marketing, Finance, Human Resources.
Education
Bachelor's - Hospitality Management
T.JOHN COLLEGE
06.2016
BHM - Computer science and management studies
Community Institute of Commerce and Management Studies
05.2012
SSLC - Core Subjects
Glitzy Public School
Bangalore08.2010
Skills
- Guest Services
- Reservations
- Effective Planning
- Room operations
- Problem-Solving Skills
- Time Management
- Credit and Cash Payments
- self esteem
References
REFERENCES ITC Gardenia
Anurag Mehta
Lobby Manager
Anurag.mehta@itchotels.in Phone no: +91 9742670704
Decathlon Ashith Achappa
Mountain Sports Coach Phone no: +91 7259941441
The Ritz-Carlton Hotel
Jaya Paliwal
Lobby Manager
Phone no: +91 8860095782
Sumant Br
Interests
INTERESTS , Travelling, Hiking, Fitness and Playing Badminton.
Timeline
Front Desk Agent
Marriott sanibel Harbor resorts & spa
06.2022 - 05.2023
Operations Assistant
MFINE
09.2021 - 05.2022
Guest Service Supervisor
The Ritz-Carlton Hotel
11.2019 - 12.2020
Hiking Leader
Decathlon
04.2019 - 11.2019
Receptionist / concierge Component
ITC Gardenia
10.2016 - 02.2019
Specialized Trainee
JW Marriott
12.2014 - 01.2015
Trainee
Taj Falaknuma Palace
06.2014 - 09.2014
Bachelor's - Hospitality Management
T.JOHN COLLEGE
BHM - Computer science and management studies
Community Institute of Commerce and Management Studies
SSLC - Core Subjects
Glitzy Public School
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