Sumant Dhanorkar
NAVI MUMBAI
Summary
Organized and experienced in business and team management. Proactively addresses and solves problems with operations to maximize profits. Great at resolving conflicts and developing new service strategies. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously.
Overview
9
9
years of professional experience
Work History
HUB Manager
ClayWorks Spaces Technologies Pvt. Ltd
09.2022 - Current
- Streamlined hub operations by implementing efficient processes and procedures.
- Enhanced team performance through regular training sessions and performance evaluations.
- Optimized resource allocation for improved productivity and cost reduction.
- Managed budget effectively, reducing expenses without compromising on efficiency or quality of service.
- Negotiated contracts with external partners to secure favorable terms that supported overall business objectives.
- Initiated workplace improvement programs for increased service efficiency.
- Delegated workplace responsibility to appropriate staff.
- Utilized best practices theory when selecting vendors and products.
- Scheduled in-house and vendor work accounting for sales and customer volume.
Senior Community Manager
ClayWorks Spaces Technologies Pvt. Ltd
12.2019 - 09.2022
- Enhanced community engagement by implementing tailored communication strategies
- Built strong relationships with key influencers, contributing to the growth of the community''s reach and reputation
- Implemented streamlined onboarding processes for new members, enhancing their overall experience within the community
- Worked with maintenance staff to complete timely repairs and enhancements
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates
- Generated professional networks by engaging in professional, industry and government organizations
- Implemented property management systems to support community and expertly handle diverse needs
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Collaborated closely with cross-functional teams to ensure alignment of messaging and support for strategic initiatives.
Hotel Operations Manager
OYO Hotels & Home
07.2018 - 12.2019
- Managed daily hotel operations, ensuring smooth functioning and excellent customer service.
- Reduced operational costs by streamlining processes and optimizing resource allocation.
- Developed and maintained strong relationships with vendors, negotiating favorable contracts for goods and services.
- Oversaw financial management, including budgeting, forecasting, and cost control measures to maximize profitability.
- Enhanced guest experiences by regularly updating amenities, facilities, and services based on customer feedback.
- Analyzed financial performance of property and adjusted strategies or processes as needed to improve outcomes.
Front office Executive
Premier Inn
06.2015 - 06.2016
- Enhanced guest satisfaction with prompt attention to inquiries and professional communication skills.
- Streamlined front desk operations by implementing efficient check-in and check-out procedures.
- Reduced wait times for guests by efficiently managing room availability and reservation changes.
- Coordinated with housekeeping staff to ensure timely room turnovers, resulting in improved guest experience.
- Handled cash transactions accurately, ensuring proper accounting for daily financial reports.
- Managed filing system, entered data and completed other clerical tasks.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Education
Master of Science - Hospitality Administration And Management
WGHSA - DAHS - Manipal Academy Of Higher Education (MAHE)
Manipal 2018
Bachelor of Science - Hotel Management
ITM Institute of Hotel Management (ITM-IHM) - Mumbai University
Mumbai, India2015
Skills
- Relationship building
- Client account
- Inventory management
- Staff Development
- Decision-Making
- Product Sales
- Team Collaboration
- Customer Service
Accomplishments
- Achieved Most of the year with ClayWorks Spaces for the year 2023 by creativity & forward thinking.
- Achieved Innovator of the year with ClayWorks Spaces for the year 2022 by creativity & forward thinking.
- Achieved Best Employee of the year with ClayWorks Spaces for the year 2021 with accuracy and efficiency.
- Achieved Best Team award through effectively helping with team members Collaborated with team for achieving Team Impact of the year with ClayWorks Spaces 2020 -21 (Operations Team).
- Achieved Rising Star of the year with ClayWorks Spaces for the year 2020.
- Achieved best service excellence - OYO Bangalore hub, month of Aug'18-19 Achieved best guest service score – OYO Bangalore, month of Sept'18- 19.
Interests
- Cooking – Indian Food
- Volunteering – to help & develop society
- Photography & Graphic Designing
- Travelling & Exploring places
Timeline
HUB Manager
ClayWorks Spaces Technologies Pvt. Ltd
09.2022 - Current
Senior Community Manager
ClayWorks Spaces Technologies Pvt. Ltd
12.2019 - 09.2022
Hotel Operations Manager
OYO Hotels & Home
07.2018 - 12.2019
Front office Executive
Premier Inn
06.2015 - 06.2016
Master of Science - Hospitality Administration And Management
WGHSA - DAHS - Manipal Academy Of Higher Education (MAHE)
Bachelor of Science - Hotel Management
ITM Institute of Hotel Management (ITM-IHM) - Mumbai University
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