SUMANTA DAS
Assistant Manager Customer Care
Birbhum,WB
Summary
Dependable Assistant Customer Service Manager proficient in team and operational leadership. Enthusiastic about supporting business success. Analytical problem-solver with excellent mentoring and team leadership abilities. Adept at assisting associates with maintaining optimal customer satisfaction through skilled support and escalated issue-management.
Overview
3
3
Languages
6
6
years of post-secondary education
4
4
years of professional experience
Work History
Assistant Customer Service Manager
Teleperformance India Ltd
INDORE, Madhyapradesh
11.2019 - Current
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Monitored and reported on trends in customer interaction to evaluate processes and capitalize on improvement opportunities.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
Customer Service Representative Supervisor
Teleperformance India Ltd
INDORE, Madhyapradesh
08.2017 - 11.2019
- Evaluated interactions between associates and customers to assess personnel performance and customer satisfaction.
- Initiated investigations into complex or sensitive complaints, identifying solutions swiftly and to customer satisfaction.
- Monitored customer service operations to assess agent performance and provide feedback.
- Resolved product dispute and process related issues to build rapport and relationships with clients.
Education
Bachelor of Technology - Electrical Engineering
Dr B C Roy Engineering College
Durgapur, WB 08.2011 - 08.2015
High School Diploma -
Birbhum Zila School
Birbhum, WB 05.2008 - 06.2010
Skills
Team Building
Administrative support
MS Office expert
Customer Relationship Management Software (CRM)
Accomplishments
Trained on Applying Emotional Intelligence at Work.
Actively participated with Application Developer team to support in email automation process.
Additional Information
I do hereby declare that all the above mentioned information are true and best of my knowledge.
Sincerely,
Sumanta Das
Timeline
Assistant Customer Service Manager
Teleperformance India Ltd
11.2019 - Current
Customer Service Representative Supervisor
Teleperformance India Ltd
08.2017 - 11.2019
Bachelor of Technology - Electrical Engineering
Dr B C Roy Engineering College
08.2011 - 08.2015
High School Diploma -
Birbhum Zila School
05.2008 - 06.2010