Sumanth B

• Responded to customer needs through competent customer service and prompt problem-solving.
• Contributed to team success, consistently achieving call center performance metrics.
• Streamlined call response times for improved customer experience through effective communication techniques.
• Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
• Investigated and resolved customer inquiries and complaints quickly.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Assisted call-in customers with questions and orders.
• Managed high call volume with exceptional professionalism and efficiency.
• Implemented feedback from supervisors to continuously improve performance and enhance customer care skills.
• Utilized CRM systems to accurately track customer interactions and update account information.
• Developed effective time management strategies to efficiently handle multiple tasks simultaneously without compromising quality.

• Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
• Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
• Developed and implemented standards for staff to provide consistent service to customers.
• Managed customer relations on ongoing basis to maximize customer retention.
• Digitally aligned with the company & secured best results in online customer services/APP.
• Produced and implemented customer satisfaction guarantee program which directly resulted 92% Customer satisfaction.
• Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Optimized CRM software usage for better tracking of interactions between customers and company representatives.
• Conducted training and mentored team members to promote productivity and commitment to friendly service.

• Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
• Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
• Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
• Acknowledged strong Piloting for the department & setting targets.
• Leveraged data and analytics to make informed decisions and drive business improvements.
• Set aggressive targets for employees to drive company success and strengthen motivation.
• Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
• Oversaw store layout and visual merchandising to create an inviting shopping environment that drove customer engagement.
• Managed store safety protocols and emergency response procedures, ensuring a secure environment for both staff and customers.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Contributed to the creation of long-term strategic plans that aligned with the company''s overall vision and goals.

• Boosted sales revenue by implementing innovative marketing strategies and refining sales techniques.
• Developed strong client relationships for increased customer loyalty and repeat business.
• Achieved sales goals and service targets by cultivating and securing new customer relationships.
• Created a skating community to boost Sales from 2016 to 2019.
• Increased sales volume and expanded product line to new clubs, Schools.
• Built very strong & one of the large community from 2016-2018.
• Lead & supported the city Skating community, And gave an eco-supportive within decathlon.

• Partnered with primary instructor in teaching students and enforcing laboratory rules.
• Managed laboratory inventory effectively, ensuring necessary supplies were always available for scheduled experiments.
• Reviewed program materials and coordinated updates to keep department materials relevant and accurate.
• Facilitated student participation by delivering fun, engaging lessons.
• Participated in various campus memberships at each assigned school to promote academics and faculty development.
• Built strong rapport with students through class discussions and academic advisement.
• Demonstrated skills and safety procedures to students during laboratory sessions.

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• Solved customer challenges by offering relevant products and services.
• Helped customers locate products and checked store system for merchandise at other sites.
• Answered customer questions about sizing, accessories, and merchandise care.
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Provided positive first impressions to welcome existing, new, and potential customers.