Sumanth D

As Business analyst started working for Order to-Cash (O2C) project in Revenue operations (Rev Ops) team.
Performed a crucial role in enhancing O2C operations through data analysis, reporting and strategic insights.
Developed and maintain comprehensive reports, dashboards, and visualizations to monitor and analyze key metrics related to O2C processes(order management, billing, invoicing,
collections, cash application, etc.).

Collaborate with stakeholders to gather requirements and understand business needs related to O2C analytics and reporting.
Conduct deep-dive analysis of O2C data to identify trends, anomalies, and opportunities for process optimization and improvement.
Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
Partner with the Tech Stack team to ensure data accuracy, integrity, and availability for O2C reporting and analytics.
Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
Provide actionable insights and recommendations to stakeholders based on data-driven analysis of O2C performance.

Streamlined project management with effective communication and collaboration across cross functional teams.
Design and implement data models and structures to support O2C analytics and reporting requirements.
Supported software development projects by defining clear requirements and effectively communicating them to technical teams.
Lead and support initiatives to enhance data visualization capabilities and self-service reporting tools for O2C stakeholders.
Increased revenue opportunities by analyzing sales data and identifying underperforming areas for targeted improvement.
Deep understanding of Order-to-Cash processes within ERP systems (e.g., Zuora, NetSuite).
Streamlined report generation processes, significantly reducing time spent on monthly performance analysis.
Strong proficiency in business intelligence tools and technologies (e.g., Power BI, Tableau,QlikView, etc.).
Supported successful product launches with detailed market analysis and competitive positioning strategies.
Reduced costs through meticulous budget management and cost-benefit analysis for each project phase.
Implemented business intelligence solutions to increase operational efficiency.
Conducted in-depth market research to identify emerging trends, enabling strategic planning and forecasting.
Assisted with creating data cubes and OLAP models to improve data analysis.
Optimized business operations by designing and introducing efficient workflow processes, which led to smoother project execution.
Boosted team productivity by introducing agile methodologies, fostering more dynamic and responsive work environment.

• Worked with business intelligence software and various reports to glean insights into trends and prospects.
• As Data Analyst started working for Carbon Black project in Data Remediation (DR) team.
• Used VM Star (Salesforce), DNB, EBS – Oracle and MDM C360 – PRD( Informatica MDM) applications to perform PRM ID (Partner ID) queries in Customer Master activities.
• Lead initiative in CPQ activity for Customer Discovery Tool (CDT) pilot project, which was successfully tested and executed as per client requirement.
• Performed User Acceptance Testing (UAT) on provided user story scripts for every 2 to 3 months for CDT enhancement and updated clients.
• Specialized in Business operation, SAP BI, TABLEAU, partner’s accounts management & operations.
• Facilitate automation and timely completion of user access provisioning processes and procedures, both from technical and non-technical perspective for SAP BI, SAP BOBJ & Tableau dashboard.
• Processed Account Creation by carrying out research, gathering account information from various sources and creating new accounts for Business.
• Integrated multiple sources of disparate data into cohesive datasets using ETL processes, improving overall analytic capabilities.
• Create standard and custom reports to provide insights into business performance.
• Collaborated with business-unit leaders to identify and prioritize problems.
• Improved decision-making processes with accurate data analysis and visualization techniques.
• Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
• Trained junior analysts on best practices, improving overall team performance and productivity.
• Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
• Demonstrated strong organizational and time management skills while managing multiple projects.
• Collaborated with stakeholders to identify business needs and data sources.
• Provided technical support for troubleshooting analytics and reporting issues.

• To deal with complaints and Service requests that was raised by users.
• Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
• Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
• To take ownership of cases and deal at FPOC and make sure customer is happy at end.
• Handling Escalations and worked as complaints handler for Telecommunication Client and attend call calibrations.
• Prepared accurate documents for customer and business needs.
• Worked effectively in fast-paced environments.
• Participated in team projects, demonstrating a ability to work collaboratively and effectively.
• Reduced operational costs with thorough analysis of resource allocation and elimination of redundancies.
• Excellent communication skills, both verbal and written.