Sumanth D
Data Analyst
Bengaluru
Summary
Proactive Data Analyst with 9+ years product management experience in Software business environments. Effective driver of product development lifecycle from concept to delivery. Communicative and collaborative with proven history of improving business operations to support corporate growth and revenue.
Domain expert in - Informatica MDM, SAP BI reporting, SAP BOBJ, Tableau, SAP GRC, CRM, Oracle EBS and Account creation.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
Work History
Data Analyst
Concentrix Technologies (India) Private Limited
10.2016 - 05.2024
- Worked with business intelligence software and various reports to glean insights into trends and prospects.
- As Data Analyst started working for Carbon Black project in Data Remediation (DR) team.
- Used VM Star (Salesforce), DNB, EBS – Oracle and MDM C360 – PRD( Informatica MDM) applications to perform PRM ID (Partner ID) queries in Customer Master activities.
- Lead initiative in CPQ activity for Customer Discovery Tool (CDT) pilot project, which was successfully tested and executed as per client requirement.
- Performed User Acceptance Testing (UAT) on provided user story scripts for every 2 to 3 months for CDT enhancement and updated clients.
- Specialized in Business operation, SAP BI, TABLEAU, partner’s accounts management & operations.
- Facilitate automation and timely completion of user access provisioning processes and procedures, both from technical and non-technical perspective for SAP BI, SAP BOBJ & Tableau dashboard.
- Processed Account Creation by carrying out research, gathering account information from various sources and creating new accounts for Business.
- Integrated multiple sources of disparate data into cohesive datasets using ETL processes, improving overall analytic capabilities.
- Create standard and custom reports to provide insights into business performance.
- Collaborated with business-unit leaders to identify and prioritize problems.
- Improved decision-making processes with accurate data analysis and visualization techniques.
- Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
- Trained junior analysts on best practices, improving overall team performance and productivity.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Collaborated with stakeholders to identify business needs and data sources.
- Provided technical support for troubleshooting analytics and reporting issues.
Sr. Process Executive
Infosys
03.2014 - 07.2016
- To deal with complaints and Service requests that was raised by users.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- To take ownership of cases and deal at FPOC and make sure customer is happy at end.
- Handling Escalations and worked as complaints handler for Telecommunication Client and attend call calibrations.
- Prepared accurate documents for customer and business needs.
- Worked effectively in fast-paced environments.
- Participated in team projects, demonstrating a ability to work collaboratively and effectively.
- Reduced operational costs with thorough analysis of resource allocation and elimination of redundancies.
- Excellent communication skills, both verbal and written.
Education
Bachelor of Engineering - Information Science
BCET
Bengaluru, India 09.2009 - 06.2013
Skills
Data and Analytics
ERP Software
Data Validation
Documentation Management
SQL Databases
Effective Communication
Business Process Improvements
Oracle Business Intelligence
Tableau Reporting
ETM / EHM (Enterprise Territory Management & Territory Re-alignment)
ETL tools proficiency
Data quality assurance processes
Business Analysis
Database Management
Data Analysis
Informatica MDM
Timeline
Data Analyst
Concentrix Technologies (India) Private Limited
10.2016 - 05.2024
Sr. Process Executive
Infosys
03.2014 - 07.2016
Bachelor of Engineering - Information Science
BCET
09.2009 - 06.2013
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