Sumanth D

• Working as a Business Analyst, on the Letter of
  Credit (LC) project for the Mindsprint client.
• Aimed to automate the extraction of critical
  data from LC documents using Generative AI
  technologies.
• Developed high-quality Business Requirement
  Documents (BRD) to support training efforts,
  helping employees fully understand new systems
  and procedures.
• Collaborated closely with stakeholders to identify
  process improvement opportunities and drive
  continuous business innovation.
• Actively participated in team meetings to share
  knowledge, exchange ideas, address
  challenges, and contribute to solution
  development.
• Performed gap analysis between current and
  future-state processes, identifying opportunities
  for process improvement and system
  enhancements.
• Enhanced data accuracy by implementing
  robust data validation techniques, resulting in
  more reliable business insights and reporting.
• Streamlined report generation processes,
  significantly reducing time spent on monthly
  performance analysis.
• Increased revenue opportunities by analyzing
  sales data and identifying underperforming areas
  for targeted improvement.
• Streamlined project management with effective
  communication and collaboration across cross
  functional teams.
• Conducted User Acceptance Testing (UAT) and
  ensured alignment of solutions with business
  goals.
• Optimized business operations by designing
  efficient workflow processes, improving overall
  project execution.
• Improved decision-making with comprehensive
  risk assessments, identifying potential issues
  before they impacted projects.
• Reduced costs through meticulous budget
  management and cost-benefit analysis for each
  project phase.
• Implemented best-practice methodologies that
  improved overall project delivery timelines while
  maintaining high-quality standards.

• Worked as a Business Analyst for the Order-to
Cash (O2C) project in the Revenue Operations
(Rev Ops) team.
• Played a key role in enhancing O2C operations
through data analysis, reporting, and strategic
insights.
• Developed high-quality documentation and
training materials to help employees understand
new systems and business processes.
• Collaborated with stakeholders to gather
business requirements and support O2C analytics
and reporting initiatives.
• Developed and maintain comprehensive reports,
dashboards, and visualizations to monitor and
analyze key metrics related to O2C processes
(order management, billing, invoicing,
collections, cash application, etc.).
• Worked with APIs, ETL processes, and data
pipelines to support reporting and analytics.
• Ability to transform raw data into actionable
business insights with strong problem-solving,
critical thinking, and data interpretation skills.

• Supported software development projects by
defining clear requirements and effectively
communicating them to technical teams.
• Increased revenue opportunities by analyzing
sales data and identifying underperforming areas
for targeted improvement.
• Demonstrated strong understanding of Order-to
Cash processes within ERP systems such as Zuora
and NetSuite.
• Utilized business intelligence tools such as Power
BI, Tableau, and QlikView to create analytical
reports and dashboards.
• Conducted in-depth market research to identify
emerging trends, enabling strategic planning
and forecasting.
• Assisted with creating data cubes and OLAP
models to improve data analysis.
• Boosted team productivity by introducing agile
methodologies and collaborative work practices.

• Worked as a Data Analyst for the Carbon Black
project in the Data Remediation (DR) team.
• Utilized VM Star (Salesforce), DNB, Oracle EBS,
and Informatica MDM C360 applications to
perform PRM ID (Partner ID) queries and customer
master data activities.
• Led the CPQ initiative for the Customer Discovery
Tool (CDT) pilot project for the
VMware/Broadcom client, successfully testing
and implementing the solution as per client
requirements.
• Performed User Acceptance Testing (UAT) using
user story scripts for CDT enhancements on a
periodic basis and provided updates to clients.
• Processed account creation activities by
conducting research, gathering account
information from multiple sources, and creating
new business accounts.
• Created standard and custom reports to provide
insights into business performance and
operational trends.
• Demonstrated strong organizational and time
management skills while managing multiple
projects simultaneously.

• Collaborated with stakeholders to identify
business requirements and relevant data sources.

• Provided technical support for troubleshooting
analytics and reporting-related issues.

• Generated monthly reports using advanced
Excel functions and data analysis techniques.

• Trained junior analysts on best practices,
improving overall team performance and
productivity.

• Developed dashboards to monitor and track key
performance indicators (KPIs).

• Worked on the BT project as part of the Order
  Management (OM) team.
• Handled complaints and service requests raised
  by users.
• Took ownership of cases and resolved issues at
  the First Point of Contact (FPOC), ensuring
  customer satisfaction and contributing to a 10%
  increase in sales.
• Managed customer escalations, handled
  complaint resolution activities, and participated
  in call calibration sessions to ensure service
  quality and process compliance.
• Prepared accurate documentation based on
  customer and business requirements.
• Worked effectively in fast-paced and high
  pressure environments.
• Demonstrated strong verbal and written
  communication skills.
• Trained and guided team members to maintain
  high productivity and performance metrics.