Sumanth Gogineni
Plaistow
Summary
Proven in enhancing customer loyalty and streamlining operations, I excelled at Reliance Logistics by fostering teamwork and ensuring quality assurance. My ability to manage high-stress situations and resolve customer complaints effectively showcases my customer service and problem-solving skills, contributing to a positive and efficient workplace.
Overview
8
8
years of professional experience
Work History
Team Member
Reliance Logistics
11.2019 - 03.2024
- Developed strong relationships with coworkers, fostering teamwork and collaboration for improved efficiency.
- Assured product quality control by conducting visual inspections before packaging and reporting any damaged items immediately for replacement or further investigation.
- Managed incoming shipments by efficiently unloading trucks, verifying contents against packing slips, and promptly placing items into designated locations within the warehouse.
- Checked packages and merchandise for damage and notified vendors.
- Trained new team members on warehouse procedures, protocols and best practices, ensuring smooth onboarding process for new hires.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
Customer Service Representative
D-Mart Shopping Centre
05.2016 - 09.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
Bachelor of Science - Electronics & Communication Engineering
Jawaharlal Nehru Technological University
Kakinada, India05-2014
Skills
- Customer Service
- Teamwork and Collaboration
- Sales expertise
- Quality Assurance
- Time Management
- Multitasking Abilities
- Problem-solving abilities
- Workplace Safety
Timeline
Team Member
Reliance Logistics
11.2019 - 03.2024
Customer Service Representative
D-Mart Shopping Centre
05.2016 - 09.2019
Bachelor of Science - Electronics & Communication Engineering
Jawaharlal Nehru Technological University
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