Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Additional Information
Hi, I’m

Sumanth K Nayak

Bengaluru

Summary

Proven expertise in establishing and leading Program Management Offices (PMO), driving programs and projects, and effectively managing budgets. Skilled in building and developing high-performing program management teams while fostering a culture of continuous improvement. Results-driven professional with a strong record of developing and executing digital transition strategies in supply chain and customer service domains. Known for knowledge and dedication, a thought leader and dedicated problem solver. 16 Years of experience with attention to detail and a track record of successfully coordinating projects, programs, and improvements to drive company objectives forward.

Overview

16
years of professional experience
1
Certificate

Work History

TE Connectivity

Program Manager
12.2018 - Current

Job overview

  • Implemented tech solution to automate price difference reconciliation with distributor agreements. Result: Enhanced control, efficiency, and significant annual savings of 7.5 million USD in price leakage
  • Digitally transformed order entry process, positively impacted productivity, quality, and TAT, Harnessing RPA and OCR technologies, achieved operational efficiency, unlocked 60% increase in team capacity
  • Orchestrated Genesys contact centre Platform implementation, bridging gap between business and technology. Resulting in a significant drop in abandonment rates from 8% to 4%, 7.5% boost in pipeline, and empowerment of accurate workforce modelling through enhanced data visibility
  • Deployed self service capabilities for Channel distributors, deflecting 25% of human-to-human interaction
  • Established POS and POP dynamic dashboards to enable branch engagement/ account management conversations by Key account managers in field sales organization. This led to dissolving of 5 FTE support team
  • Implemented speech to text analysis for inside sales and distribution support group of channel giving and opportunity to proactively coach the consultants and drive positive customer experience
  • Deployed balanced score card for which enabled effective governance, tiered accountability and proactive controls of lead and lag measures
  • Leader to drive continuous improvement projects & support strategic workstreams to achieve goals
  • Leader to drive cross functional projects and represent channel in projects driven by corporate strategy teams or enterprise technology teams
  • On going- Reduce email workload in distribution support group and inside sales organization, a probable AI integrated solution
  • Other contributions were in the areas like, operational planning & governance, idea articulation, strategy execution & governance, coaching project managers, driving continuous improvement culture among the employees of distribution support group, CES improvement strategies, supply chain and project management trainings
  • Developed strategic plans, setting clear objectives and achievable milestones for the team. Managed and supervised administrative and daily program operations, complying with policies and regulations.
  • Established strong relationships with key stakeholders, ensuring support for program initiatives.
  • Led cross-functional teams to deliver complex, multi-faceted projects, consistently meeting deadlines and staying within budget. Orchestrated multiple strategic initiatives with a focus on seamless coordination across sub-projects and workstreams, ensuring alignment with business objectives and driving measurable outcomes
  • Led workshops and one-on-one training to educate teams, while conducting program evaluations to identify improvements and recommend solutions
  • Utilized data-driven decision-making approaches to inform strategy development and optimize outcomes.
  • Addressed and resolved technical, financial, and operational concerns by working with team members and directors.

Oracle

Supply Planner
10.2013 - 12.2018

Job overview

  • Insourcing of Supply planning and Demand planning processes, transition process into value chain planning module in Oracle tools. Enhanced customer experience by increasing LOA (Level of availability), reduced cost by 38%
  • Automated “Stock coverage report” for critical spare parts and integrate with supply sources. Saved time & effort of planners by 80% and supplied intelligence for forecasting and procurement functions
  • Administered transitions playbook for M&A. Impact: Reduced errors by 28% in Supply forecasting, stocking strategy, master data management, repair to return, procurement planning reports
  • Optimized inventory levels by implementing efficient supply planning strategies.
  • Collaborated with cross-functional teams to develop demand forecasts, ensuring adequate stock levels to meet customer needs.

Wipro

Senior Executive
03.2011 - 10.2013

Job overview

  • Contributed in re-hauling of Procure to Pay process by setting up project scope, process requirement gathering workshops (VSM), interviews, technology solution analysis, implementation, training and governance. Impact: Improved on-time payment to 96%, PR to PO speed by 94%
  • Established IT & Non- IT Asset Management Process where physical count records showed accuracy at 93% from 64%, compliance risk mitigation ensuring reduction in penalty by SEZ authorities – Nil for 2 years on assets related compliance.
  • Formalized a shared service for Good receipt note management, Document management system, Credit/ Debit note management and extended vendor connect lines for reconciliations. This resulted in freeing up site staff by 30% and enabled process standardization

Suzlon

Warehouse Officer
11.2009 - 03.2011

Job overview

  • Revamping warehouse process and systems, structure and layout to facilitate quick and efficient working of warehouse reducing 27% of lead time
  • Effective utilization of BOM, reduction of resources, cost and cycle time by 40%

Myntra

Operations Associate
11.2008 - 11.2009

Job overview

  • Implement Tally ERP for inventory control & Order Management with barcoding, and Implement ZOHO CRM for B2B order management, and Production, this helped organize the operations
  • Integrate 3rd party logistics applications with in-house order management systems
  • Managed reporting and analytics for founder's office
  • Facilitated founder's office initiatives and experiments driving GTM strategies, Branding activities, Cost saving initiatives, establishing policies and procedures

Education

IFIM Business School, Research Centre (Affiliated To VTU)
Bangalore

PhD from management
03.2019

University Overview

IFIM Business School
Bangalore

Post Graduate Diploma from Management
08.2009

University Overview

Skills

  • Program management, Project management
  • Digital transformation
  • Strategic planning and execution
  • Operations excellence & governance
  • Detail-oriented & Problem solving
  • Change management
  • Cross functional Team Builder
  • AI powered solution builder (no code developer)

Accomplishments

Accomplishments

    Authored "Navigating the Digital Future of Supply Chain and Operations." which is a #1 Best seller on Amazon

Certification

  • Post Graduate Program: Digital Transformation
  • Design thinking
  • Agile business transformation strategies
  • Sustainable Business Strategy - Harvard business school online
  • Six sigma black belt

Additional Information

Additional Information
  • Invited as guest faculty at Kirloskar Institute of Management Studies., Part of Student counsellor panel at Welingkar Business School., Guest lecture on supply chain, operations and such trending topics., Published 10+ academic case studies and research articles
  • Founder eminentcareers.com: I am a certified career planner helping students and early professionals find their true calling
  • Solution builder: Hobby product developer using AI powered no code tools: Parentivity.io (MVP), Masterchoice.io (dev)

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Sumanth K Nayak