Want to learn MECM and have to Support team
SUMANTH KURICHETI
Software Engineer
NELLORE
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.
Overview
5
5
years of professional experience
Work History
Window and Linux Server Support and Monitoring
Capgemini
01.2022 - Current
- Provided consistent level of support for Windows servers and backup management.
- Implemented technical solutions to solve customer issues and increase satisfaction.
- Monitored systems in operation and quickly troubleshot errors.
- Provided [DBS VICKERS] support to SINGAPORE and HONGKONG users in 24/7 uptime environment, often working double shifts to accommodate time zones.
- Documented technical issues and solutions to enable tracking history and maintain accurate logs.
- Maintained flexible schedule and responded to after-hours and weekend emergencies.
- Analyzed complex project server issues and worked on large enterprise and business-critical applications.
- Monitoring Server's health using Grafana, IBM Tivoli monitoring tool and ADA sailors DBS.
- Using Ichamp(ServiceNow) to close tickets and Jira Confluence.
- have Basic knowledge on Linux using Putty.
- Responsibilities:
• Extensive knowledge in monitoring and log analysis tasks used Grafana, log-file and I-batch events.
• Extensive knowledge in monitoring and responding to alerts from clients and I-champ.
• Expertise in supporting production environments in resolving issues on demand.
• Flexible and versatile to adapt to any new environment and work on any project
• Works with Change Management/ Release Managers on the evaluation of change events.
• Highly motivated, excellent leadership, interpersonal and communicational skills. - Environment: Logfile, Grafana, I-batch, I-champ, Tws-console, Oracle-DB, Sql server, SSH, PuTTY
- Provide workarounds and resolutions to the known errors and application issues and document them in
SharePoint.
• Worked closely with product team on scope of future projects and innovations.
• Carried out continuous identification, measurements, and improvement of process. - Maintained smooth operation of multi-user computer systems through collaboration with hardware and network engineers
Hydoodle Techonologies Private Limited (HTPL)
Analyst
06.2019 - 11.2021
- Spoke with peers to verify task completion, meeting tight deadlines, and schedules.
- Chaired partner meetings to drive discussion of matters important to firm operations, keeping discourse on-topic and moving at efficient pace.
- • Involved in the Design of different Release Environments for new projects and monitoring.
• Worked as Software Developer for project teams that involved different development teams and
multiple simultaneous software releases.
• Provide off-hours support on a rotational basis.
• Install, maintain, and customize vendor-built software that is utilized by development and support
teams.
Education
Bachelor of Arts - Accounts
Sri Venkateshwara University, Tirupati, India.
Tirupati 04.2001 -
Skills
User Support
Project Management
Project Coordination
Technical Support
Troubleshooting Skills
Disaster Recovery
Team Collaboration
Technical Troubleshooting
SOP Writing
Workstation Maintenance
Server Event Logging
Interests
Timeline
Window and Linux Server Support and Monitoring
Capgemini
01.2022 - Current
Hydoodle Techonologies Private Limited (HTPL)
Analyst
06.2019 - 11.2021
Bachelor of Arts - Accounts
Sri Venkateshwara University, Tirupati, India.
04.2001 -