Sumanth Reddy

• Demonstrated professionalism under pressure during high-volume periods while maintaining attention to detail in package handling tasks.
• Completed visual inspections of Description to check quality against standards.
• Boosted workplace safety by conducting regular equipment inspections, maintenance, and reporting any issues promptly.
• Managed complex shipments requiring special care or unique circumstances by coordinating closely with internal departments for seamless service execution.
• Assisted in training new employees on company policies, safety measures, and handling techniques to ensure consistent quality across the team.
• Increased customer satisfaction with timely and accurate order fulfillment.

1:Analyze, design, and implement new processes or improve existing ones to

enhance efficiency and productivity.

2:Deliver excellent service and ensure service level agreements are met by

supporting the team in achieving KPIs and SLAs and escalate potential non

achievement to the team leader.

3:Identifies the process issues/opportunities for improvement and raise with the

Assistant Manager to ensure efficient ways of working.

4:Provides a customer focused experience through the timely and accurate

completion of activities and queries

5:Develop and maintain Standard Operating Procedures (SOPs) to ensure

consistency and compliance.

6Conduct root cause analysis to resolve process-related issues.

7Assign tasks, monitor progress, and ensure timely completion.

8Conduct performance reviews and provide feedback to team members.

9Customer Service:

10 Conduct regular audits and reviews to identify and mitigate risks.

11 Reporting and Analysis:

12Prepare regular reports on process performance and key metrics.