Sumanth Shyamsundar
Bengaluru
Summary
Dynamic leader with a proven track record in strategic planning and talent acquisition, recognized for driving significant growth and operational excellence across diverse sectors. At IBM India, spearheaded initiatives that reduced process times from 8.3 to 2.2 days, showcasing exceptional project management and leadership capabilities. Expertise in fostering team collaboration and stakeholder management, achieving sustained zero attrition for over 15 months. A results-driven Director experienced in coordinating productions, script selection, writing support, and directing, ensuring seamless execution of fast-paced projects.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Director – Fulfilment
Wenger and Watson
02.2023 - Current
- Generated 72 additional roles through effective account farming.
- Secured contract extension by successfully staffing more than 80 positions across all Business Units, achieving 22% of roles above 45 LPA
- Coordinating efforts to assemble a tech team, with 37 positions yet to be filled.
- Secured strategic hires with compensation ranging between 65L Fixed to 1Cr Fixed.
- Maintained a high standard of quality for 6-7 candidate submissions per hire in key accounts.
- Led team to achieve organic growth.
- Zero Attrition for over 15 months
- Secured best team accolades for five straight quarters through superior revenue generation and offer acceptance rates.
Director – Fulfillment
Watsonite Systems
03.2022 - 02.2023
- Expanded client base from 3 to over 50 positions.
- Drove customer renewal strategy.
- Partnered with teams to drive company growth and scalability.
Recruitment Leader
YUJ Designs Pvt Ltd
01.2021 - 03.2022
- Award-winning design studio with over 2500 projects completed.
- Expanded workforce significantly, reaching a total of 175 experts in just over a year.
- Introduced new channels of recruitment.
- Reduced or renegotiated all the contractor rates.
- Created tools in the company for effective internal project allocation.
- Introduced the 0 Bench concept.
- Also managed the local practice's utilisation.
Workforce manager
IBM India
01.2010 - 01.2020
- Company Overview: IBM India Private Limited is the Indian subsidiary of IBM
- It has facilities in Ahmedabad, Bengaluru, Bhubaneshwar, Chennai, Coimbatore, Delhi, Gurgaon, Hyderabad, Kolkata, Mumbai, Noida, Pune and Visakhapatnam
- Successfully delivered a MIS Dashboard- It that takes the data from the database and gives out top level MIS out at a click of a button
- Handled a team of 3 members – Took responsibility in helping the team understand the concept and in 4 weeks got the team to deliver the final product, this dashboard provided clarity to the management on the performance of the workforce management team
- This became a model score card across all WFMs in all lines of Business in IBM across Europe and Asia Pacific
- Successfully delivered a Scorecard- In Global Technology Services we had a requirement to capture all details in terms of timelines for closures for certain types of demand
- This was a tall ask as the requirements and the specs kept changing
- Worked closely with the Product Owner and captured a set of Backlog and worked with 6 people across Bangalore and Pune and spent 8 weeks to get the final output
- There were 3 sprint reviews scheduled so that the retrospect can help us close the gaps
- This helped the stakeholders track time and eventually made the process efficient from 8.3 days to 2.2 days
- Successfully delivered an end to end metric- In GBS there was an ask to build one metric that will decide the end to end resourcing time for the project
- This will include from start of demand creation up to closure of demand for both a regular and a subcontractor seat
- The expectation was clear but when we designed the product backlog, we realized that there were multiple systems that we needed to get the data from
- Some of them were not straightforward
- The project was for 4 months and the sprint review was designed every month so that we were connected to the client and we could take advantage of retrospective
- The team of 9 all from Bangalore was arranged and we had experts from different system and worked together as one
- In addition to this there were also issues faced in approval times as well
- We involved the Operation Excellence team to get involved in getting that process sorted
- At the end of 4 months we developed the metric and called it Fulfillment time
- Coached and empowered teams to self-organize and grow cross-functionally;
- Drove program-level processes, escalated impediments and build & report on metrics
- Worked with delivery managers to align capacity and flight plans across multiple projects
- Setup new governance model for people, process and finance management
- IBM India Private Limited is the Indian subsidiary of IBM
- It has facilities in Ahmedabad, Bengaluru, Bhubaneshwar, Chennai, Coimbatore, Delhi, Gurgaon, Hyderabad, Kolkata, Mumbai, Noida, Pune and Visakhapatnam
Assistant Manager Operations
Tesco HSC
01.2005 - 01.2010
- Company Overview: Tesco, is a British multinational groceries and general merchandise retailer with headquarters in Welwyn Garden City, Hertfordshire, England, United Kingdom
- It is the third-largest retailer in the world measured by gross revenues and the ninth largest in the world measured by revenues
- It has shops in seven countries across Asia and Europe and is the market leader of groceries in the UK (where it has a market share of around 28.4%), Ireland, Hungary and Thailand
- Analyzing support workflows and making suggestions to improve efficiency and effectiveness
- Working closely with product teams to understand and give input into product changes relating to the customer service department
- Assisting with the design and rollout of new support channels and service offerings
- Spearheaded invoice matching team and accounts payable team
- Successfully functioned as Incident Manager for the project
- Identifying and acting to remove obstacles to delivering consistently high levels of service
- Was involved in analysis, diagnose and implementation of the resolution issues with the key IT systems to ensure efficient functioning of the systems
- Displayed excellence in leadership during critical situations and remarkable ability to perform under pressure in resolving potential issues
- Designed and lead projects to enhance and upgrade key IT systems as directed by the IT Global Management
- Generated relevant documentation and project related strategies
- Tesco, is a British multinational groceries and general merchandise retailer with headquarters in Welwyn Garden City, Hertfordshire, England, United Kingdom
- It is the third-largest retailer in the world measured by gross revenues and the ninth largest in the world measured by revenues
- It has shops in seven countries across Asia and Europe and is the market leader of groceries in the UK (where it has a market share of around 28.4%), Ireland, Hungary and Thailand
Team Leader – Operations
Cli3l e-Services Limited
03.2004 - 05.2005
Education
Bachelor of Engineering - ECE
Visvesvaraya Technological University
Belgaum01.2002
Skills
- Talent Acquisition
- Stakeholder Relations
- Effective Negotiation Techniques
- Project Management
- Leadership
- Data Analysis and Reporting
- Capacity and Workforce Management
- Thorough Due Diligence Analysis
- Strategic planning
- Hiring and retention
Certification
- Project Management, Scrum Alliance
- Scrum fundamental Certification, LinkedIn
- Certified Transitioning from Waterfall to Agile Project Management, Scrum Study
- Leadership Development, LinkedIn
- Certified Professional Networker, LinkedIn
- Trained Negotiator, University of Michigan
- Certified Strategic workforce planner, LinkedIn
- Certified Recharge Your Energy for Peak Performance, LinkedIn
- Certified Building a Performance Management System, LinkedIn
- Certified Crisis Communication for HR, LinkedIn
- Certified GDPR Compliance, LinkedIn
- Certified Diversity Recruiting, LinkedIn
- Certified Increase Visibility to Advance Your Career, LinkedIn
- Certified Cultivating a Growth Mindset, LinkedIn
- Certified Creating the Conditions for Others to Thrive, LinkedIn
- Certified Transitioning from Manager to Leader, IBM
- Certified Recruiter, LinkedIn
- Certified Succession planner, Business Operations / Lean
- Certified Business Process Improvement, LinkedIn
- Certified Developing a Competitive Strategy, LinkedIn
- Certified Business Analysis: Business Benefits Realization, LinkedIn
- Certified Lean Sigma, Udemy
- Certified Design Thinker, IBM
Projects
Vendor call reduction, Transformed servicing method of the chillers across the TESCO plc plants in the UK achieving savings of £435000. Geo-Centric Value-Stream Report, Devised and reported utilization metrics that provided both consolidated and a drill-down view to drive Operations across value-streams at the geo-cluster level. Reports Consolidation/Standardization, Synergy optimizations of reports across categories achieving a 25% reduction in the number of reports improving turn-around time and Cycle time. Introduction of ‘One format One feel’ for the talent/workforce management reports (IBM), Positively Influenced Staff satisfaction and had some financial impact.
Timeline
Director – Fulfilment
Wenger and Watson
02.2023 - Current
Director – Fulfillment
Watsonite Systems
03.2022 - 02.2023
Recruitment Leader
YUJ Designs Pvt Ltd
01.2021 - 03.2022
Workforce manager
IBM India
01.2010 - 01.2020
Assistant Manager Operations
Tesco HSC
01.2005 - 01.2010
Team Leader – Operations
Cli3l e-Services Limited
03.2004 - 05.2005
- Project Management, Scrum Alliance
- Scrum fundamental Certification, LinkedIn
- Certified Transitioning from Waterfall to Agile Project Management, Scrum Study
- Leadership Development, LinkedIn
- Certified Professional Networker, LinkedIn
- Trained Negotiator, University of Michigan
- Certified Strategic workforce planner, LinkedIn
- Certified Recharge Your Energy for Peak Performance, LinkedIn
- Certified Building a Performance Management System, LinkedIn
- Certified Crisis Communication for HR, LinkedIn
- Certified GDPR Compliance, LinkedIn
- Certified Diversity Recruiting, LinkedIn
- Certified Increase Visibility to Advance Your Career, LinkedIn
- Certified Cultivating a Growth Mindset, LinkedIn
- Certified Creating the Conditions for Others to Thrive, LinkedIn
- Certified Transitioning from Manager to Leader, IBM
- Certified Recruiter, LinkedIn
- Certified Succession planner, Business Operations / Lean
- Certified Business Process Improvement, LinkedIn
- Certified Developing a Competitive Strategy, LinkedIn
- Certified Business Analysis: Business Benefits Realization, LinkedIn
- Certified Lean Sigma, Udemy
- Certified Design Thinker, IBM
Bachelor of Engineering - ECE
Visvesvaraya Technological University
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