Sumanth Sugatha Kumar
Coimbatore
Summary
Encouraging Manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
9
9
years of professional experience
Work History
Operations Manager
Dakshina Foundation
03.2021 - Current
- Developed and maintained relationships with external vendors and suppliers.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Trained new employees on proper protocols and customer service standards.
- Developed and implemented strategies to maximize customer satisfaction.
- Increased profit by streamlining operations.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Customer Relationship Manager
Garmin – Jassim Al – Lingawi Trading Est
02.2020 - 11.2020
- Developed summaries to assess each client's participation level and determine targets for follow-up plans.
- Managed customer relations on ongoing basis to maximize customer retention.
- Assisted customers with opening accounts and signing up for new services.
- Created activities and engagements to enhance customer experience, knowledge and patronage.
- Delivered superior customer service to strengthen relationships and drive future business revenue.
Head - Public Relations
Dakshina Foundation
03.2017 - 01.2020
- Identified issues, analyzed information and provided solutions to problems.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Gained extensive knowledge in data entry, analysis and reporting.
- Worked effectively in fast-paced environments.
- Demonstrated leadership skills in managing projects from concept to completion.
- Developed and maintained courteous and effective working relationships.
- Exercised leadership capabilities by successfully motivating and inspiring others.
Customer Relationship Officer
Garmin – Jassim Al – Lingawi Trading
06.2015 - 01.2017
- Worked with clients to address and respond to client and partnership management issues.
- Managed customer relations on ongoing basis to maximize customer retention.
- Made customers aware of current and new programs and services.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
Business Development Executive
Pupa Ceramics
09.2013 - 05.2015
- Kept detailed records of daily activities through online customer database.
- Developed, maintained and utilized diverse client base.
- Generated advertising brochure for vendor use.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Contributed to industry events and trade shows to showcase products and gather industry intelligence.
- Communicated directly with customers and partners to build strong business networks and relationships.
- Achieved or exceeded company-defined sales quotas.
- Quoted prices, credit terms and other bid specifications.
Customer Relationship Executive
M-India Land Developers
06.2013 - 08.2013
- Maintained up-to-date knowledge of product and service changes.
- Promptly responded to inquiries and requests from prospective customers.
- Created and maintained detailed database to develop promotional sales.
- Analyzed customer feedback and identified areas for improvement, leading to increased customer retention.
Education
Bachelor of Arts - Business Management
Sri Krishna Arts And Science College
Coimbatore04.2014
HSC - Economics
Amrita Vidhyalayam
Coimbatore05.2010
Certificate (SSLC) -
Amrita Vidhyalayam
Coimbatore05.2008
Skills
- Supply Chain Distribution
- High-Pressure Environments
- Staff Management
- Staff Training
- Business Administration
- Team Leadership
- Goal Attainment
- Business Development Understanding
- Employee Motivation
- Sales Promotion
- Negotiation
- New Product Introduction Strategies
Additional Information
- AWARDS , Best Business Development Executive Winner – 2014-15. Best Sales Executive Runner – 2013-14
- Passport No. : M9198026
Timeline
Operations Manager
Dakshina Foundation
03.2021 - Current
Customer Relationship Manager
Garmin – Jassim Al – Lingawi Trading Est
02.2020 - 11.2020
Head - Public Relations
Dakshina Foundation
03.2017 - 01.2020
Customer Relationship Officer
Garmin – Jassim Al – Lingawi Trading
06.2015 - 01.2017
Business Development Executive
Pupa Ceramics
09.2013 - 05.2015
Customer Relationship Executive
M-India Land Developers
06.2013 - 08.2013
Bachelor of Arts - Business Management
Sri Krishna Arts And Science College
HSC - Economics
Amrita Vidhyalayam
Certificate (SSLC) -
Amrita Vidhyalayam
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