SUMANTH R
Operations Executive
Bengaluru
Summary
Experienced Operations Executive in fast-paced quick commerce environments, specializing in last-mile delivery optimization and fleet coordination. Proven track record of enhancing delivery speed and accuracy in urban zones through efficient rider management and route planning. Expertise in tackling on-ground challenges, collaborating with dark store teams, and leveraging operational data for continuous improvements.
Overview
1
1
year of professional experience
Work History
Fleet Coordinator
Flipkart
09.2024 - Current
- Managed last-mile delivery across six micro-hubs, improving order accuracy and reducing delivery time by 15%.
- Coordinated shift planning and rider allocations for 1,000+ daily orders, ensuring optimal coverage during peak hours.
- Resolved on-ground delivery issues using live tracking tools, increasing customer satisfaction scores by 20%.
- Analyzed weekly delivery metrics in Google Sheets to propose process enhancements.
- Collaborated with dark store managers to streamline inventory restocking and reduce stockouts.
- Led the onboarding and training of over 20 new delivery riders, enhancing overall fleet efficiency and adherence to SOP.
- Partnered with customer service and supply chain teams to enhance the delivery experience and minimize cancellations.
- Ensured compliance with safety regulations by conducting regular inspections and addressing issues promptly.
- Developed cost-saving strategies through analyzing data.
- Conducted a root cause analysis of failed deliveries, and contributed actionable insights.
- Helped onboard new dark store operations, contributing to initial setup and rider training
Education
B.Tech - Mechanical Engineering
Presidency University
Bengaluru, India 04.2001 -
Skills
- Problem-solving capacity
- Fleet Coordination & RiderTraining
- Last-Mile Delivery Management
- Route Optimization & Dispatch Planning
- Coordination with CX, Supply Chain, Tech Teams
- Excel & Google Sheets (Pivot Tables, VLOOKUP)
- Basic Data Analysis & Reporting
- Order Fulfillment Accuracy
- Customer Experience Optimization
- Issue Escalation & Resolution
- SLA Monitoring & Process Adherence
- Vendor & Partner Management
Timeline
Fleet Coordinator
Flipkart
09.2024 - Current
B.Tech - Mechanical Engineering
Presidency University
04.2001 -
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