suma priya Muthyala

PROJECT: B2C Enforcement

• Reviewed content across Facebook, Instagram, and WhatsApp, ensuring compliance with platform policies and providing solutions for flagged content.
• Annotated text and images as per SOP, achieving key performance indicators (KPIs) with a focus on accuracy and efficiency.
• Maintained 100% accuracy in content evaluation, consistently meeting non-harmful traffic (NHT) standards.
• Processed user appeals for ad content, facilitating timely publication of ads that adhere to guidelines.
• Respond to stakeholders with guidance and flags any updates to lead /manager.
• Processed user appeals for ad content, facilitating timely publication of ads that adhere to guidelines.
• Managed diverse content queues in real-time, adapting to changing priorities while maintaining quality.

Project : GENAI

• Responsible to investigate and action high sensitivity escalations and make test plans as per SOP.
• Collaborated with cross-functional teams and engineering teams to validate and optimize generative AI models for quality, performance, and safety.
• Designed and executed comprehensive test plans for LLMs, diffusion models across various Meta platforms (e.g., Facebook, Instagram, Messenger)
• Understanding client end to end policies adhering to SOP guidelines to determine root causes when the given test case is ambiguous.

• Managed customer interactions to facilitate loan repayment processes.
• Provided detailed information on loan and repayment options, enhancing customer understanding.
• Achieved 100% accuracy and quality standards in all transactions.
• Completed DRA certification within six months, attaining Certified DRA Agent status.
• Collaborated with team members to optimize operational efficiency and customer satisfaction.