SUMATHA SUJA SAJI

London,United Kingdom

Summary

A results-driven professional with a strong foundation in healthcare, administration, and retail operations. I combine clinical knowledge (MBBS) with business expertise (MBA in Healthcare Management) to enhance operational efficiency, improve client experiences, and deliver organisational success. Skilled at managing data, optimizing workflows, and leading teams, I consistently produce tangible results in fast-paced, client-focused environments. I do not merely adapt to roles; I add immediate value and am eager to join a forward-thinking organisation or role where I can deliver impactful results and contribute to international growth initiatives.

Overview

years of professional experience

year of post-secondary education

Work history

Retail Assistant

tesco

PERTH

2024.12 - 2026.01

Conduct weekly Health & Safety audits, resolving compliance issues and ensuring a safe operational environment.
Lead Profit Protection initiatives, identifying and preventing theft/fraud, improving stock accuracy.
Streamline invoice processing and internal data management, ensuring timely payments and error-free records.
Manage team schedules and administrative tasks, improving workflow efficiency and supporting staff performance.

Healthcare Assistant

Shalom Orthopedic Hospital

2023.08 - 2024.03

Reduced patient anxiety and improved overall satisfaction by clearly explaining clinical procedures.
Monitored patient health and promptly escalated concerns to ensure the delivery of high-quality care.
Maintained accurate records and tracked key performance indicators using Excel and other data platforms.
Supported administrative and project tasks, enhancing operational efficiency on the ward.

Receptionist / Administrative Assistant

Bawarchi Hotel

2023.01 - 2023.06

Managed front desk and visitor operations, ensuring a professional and welcoming environment.
Coordinated travel, accommodation, and meeting logistics for staff and clients, streamlining schedules and minimising conflicts.
Maintained compliance tracking, organised documents, and ensured record accuracy.
Handled daily administrative tasks as needed, contributing to seamless business operations.

Education

MBA - Healthcare Management

ABERTAY UNIVERSITY

SCOTLAND

2024.09 - 2025.09

MBBS, Bachelor of Medicine - Bachelor of Surgery

China Medical University

Shenyang, China

Skills

Operations & Administration: Health & Safety Audits, Process Optimisation, Diary & Rota Management, Record Keeping, Data Entry
Customer Service & Client Management: Customer Support, Conflict Resolution, Client-Facing Communication, Stakeholder Engagement

Technical Skills & Systems: Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, Teams), Database Management
Analytical & Project Skills: KPI Tracking, Reporting, Compliance Monitoring, Strategic Planning, Team Coordination

Websites

BUSINESS & PROJECT EXPERIENCE

Business Consultancy Project – University Module, Researched and delivered strategic proposals for real businesses, recommending actionable improvements., Enhanced teamwork, client communication, and report-writing skills through project collaboration., Business Challenge Module – University Module, Solved competitive, real-world business cases, improving leadership, time management, and commercial thinking., Developed strategic insights and applied analytical skills to deliver high-quality outcomes., Edumundo Business Simulation, Gained hands-on experience in entrepreneurship, risk analysis, and strategic planning under competitive conditions., Co-founded and led a virtual phone company to a top 10 ranking, making key financial, marketing, and operational decisions.

Timeline