Summary
Overview
Work History
Education
Skills
Technical And Other Expertise
Timeline
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Sumathi Rangan

Sumathi Rangan

Chennai

Summary

Dynamic leader with a Proven Track record at TCS, driving $700 Million Portfolios and achieving 20% Year-over-year Growth. Expert in P&L management and client relationship building. I excel in Digital Transformation and strategic planning, fostering high-performing teams and optimizing service delivery for Enhanced customer satisfaction.

Overview

18
18
years of professional experience

Work History

Unit Delivery Head-BFSI

TCS
Chennai
05.2019 - Current
  • Managing portfolio worth $700+ million annually, focusing on revenue growth, delivery governance and operational excellence.
  • Key logo acquisition by leading the RFP/RFI process and setting up the initial Seed team for smooth and seamless initial Transition phase to ensure continuity from Sales to Delivery.
  • Setting up the entire Work Force Management function that includes sourcing/grooming Trainees, Internals and lateral hires.
  • Identified and groomed 12+ women leaders who then were positioned as key leaders for the growth accounts.
  • Fostered a strong client relationship in some of the accounts that helped growth and improved customer satisfaction.
  • Led cross-functional teams to enhance delivery processes and customer satisfaction.
  • Coordinated with stakeholders to align delivery goals with business objectives.
  • Developed strategies to improve operational efficiency and reduce delays.
  • Ensured compliance with industry standards and company policies in operations.
  • Analyzed feedback to identify areas for process improvement and innovation.

Delivery Partner

Global European Bank
Chennai
08.2014 - 04.2019
  • Managed one of the most complex transition and Transformation across various entities, geographies and diverse technology stack.
  • Leading some of the key Digital initiatives that paved the way for future growth in the account.
  • Channel transformation that increased the customer base by 10%.
  • Achieved and sustained 20% Y-o-Y growth during the first year after stabilization period.

Large Program–Trainee Engagement Initiative

Chennai
01.2012 - 07.2014
  • Led One of unique program for entire BFSI across multiple locations in India.
  • Focus on onboarding trainees to various programs handholding them to ensure that they get integrated into the ecosystem effectively.
  • Reduced the Bench strength from 6000 to 500 with in 18 months.

Delivery Manager

Large American Bank
Chennai
05.2007 - 07.2014
  • Part of the initial team that was instrumental in Setting up of the Captive for the Bank in India.
  • Leading one of the most complex and diverse transition and one of the first Managed service engagement taking over all 300+ complex application in a wave wise transition.
  • Stabilizing and finally growing the team from 300 to 1000 FTE in 3 yrs.

Education

PhD -

Indian Institute of Technology
Madras

Skills

  • P&L Management
  • Setting up of the Independent Unit
  • Customer focus and relationship building
  • Large Program Management
  • Problem solving,Adaptability, Flexibility
  • Application Development, Service Delivery (Agile and Waterfall)
  • Driving End to End transformation projects

Technical Competency

  • Strong foundation in Mainframes
  • Exposure to Informatica
  • Domain Competency - Capital Markets
  • Domain Competency - Retail Banking

Technical And Other Expertise

  • Strong foundation in Mainframes and Exposure to Informatica
  • Domain Competency - Capital Markets, Retail Banking
  • Application Development and Service Delivery both in Agile and waterfall
  • Delivering End to End Transformation Engagements

Timeline

Unit Delivery Head-BFSI

TCS
05.2019 - Current

Delivery Partner

Global European Bank
08.2014 - 04.2019

Large Program–Trainee Engagement Initiative

01.2012 - 07.2014

Delivery Manager

Large American Bank
05.2007 - 07.2014

PhD -

Indian Institute of Technology

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Sumathi Rangan