Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Sumathi.M

Chennai

Summary

Operations manager with extensive experience at Schwing Stetter India Pvt Ltd, specializing in global order fulfillment with a first fill rate exceeding 90%. Expertise in inventory management and cross-functional team leadership, enhancing customer relations and operational efficiency through data analysis. Over 15 years of experience in supply chain management, optimizing inventory and managing logistics across 19+ countries. Currently pursuing a Diploma in Data Science from IIT Madras to strengthen data-driven decision-making skills.

Overview

20
20
years of professional experience

Work History

Manager Parts Operations Support

Schwing Stetter India Pvt Ltd
Chennai
04.2010 - Current
  • Led team of 8 in managing Global Order Fulfillment across 34 branches in India, achieving first fill rate exceeding 90%.
  • Coordinated with manufacturing and procurement teams to meet branch and overseas requirements.
  • Collaborated with design and service teams to develop conversion, wear-tear, and maintenance kits.
  • Monitored planning tables and maintained safety stock levels, optimizing inventory management through FSN analysis.
  • Drove international spares sales operations in over 40 countries, enhancing customer relations with dealers.
  • Ensured alignment with organizational goals while addressing SLM dealer and overseas needs.
  • Implemented strategies that reduced holding costs through rigorous inventory assessments.

Spares and Service Coordinator

Telco Construction Equipment Co Ltd
Chennai
09.2005 - 03.2010
  • Oversaw customer support systems, coordinating machine commissioning and warranty issue resolutions.
  • Ensured timely deployment of service engineers to optimize efficiency at customer sites.
  • Managed service reports, quotations, and invoices in SAP R/3 to enhance after-sales processes.
  • Arranged materials for warranty and direct sales, achieving 100% C-Form collection for spares sales.
  • Prepared detailed reports on pending orders and sales metrics to guide management decisions.

Education

MBA - Finance

STET School of Management
Mannargudi
07-2005

Bachelor of Science - Computer Science

STET Women's College
Mannargudi
06-2002

Skills

  • Global order fulfillment and Order Management
  • Inventory management
  • SAP R/3 usage
  • Demand planning
  • Customer relationship management
  • Data analysis
  • Cross-functional team management
  • Effective communication
  • Supply chain coordination
  • Complex Problem-solving

Languages

Tamil
First Language
English
Proficient (C2)
C2
German
Elementary (A2)
A2

Timeline

Manager Parts Operations Support

Schwing Stetter India Pvt Ltd
04.2010 - Current

Spares and Service Coordinator

Telco Construction Equipment Co Ltd
09.2005 - 03.2010

MBA - Finance

STET School of Management

Bachelor of Science - Computer Science

STET Women's College

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Sumathi.M