Sumati Mahajan
Delhi
Summary
Accomplished Training Manager well-versed in selecting trainers, curriculum and course plans to achieve demanding training objectives. Effective at leading courses on diverse topics. Training professional with extensive leadership experience in staff development, process and productivity improvements, performance management and curriculum design.
Overview
17
17
years of professional experience
Work History
Assistant Manager Quality, Training and Operations
Mondee Tech Pvt Limited
02.2014 - Current
- Calibrated instruments and scales in production area and quality lab.
- Sorted product and provided expertise on non-conforming product requirements.
- Liaised with HR manager to organize and perform quality standard training for new and existing staff.
- Inspected inbound and outbound products for compliance with established industry standards, company policies, and procedures.
- Reviewed and edited all training materials for accuracy and company policy compliance.
- Managed new employee orientation training process for more than 95 employees each year.
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
- Directed training programs and development paths for managers and supervisors.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Quality Analyst
Interglobe Technologies
03.2011 - 12.2013
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
- Created and revised procedures, checklists and job aids to reduce errors.
- Analyzed quality and performance data to support operational decision-making.
- Tested functional and compatibility of new programs or updates in comparison to existing applications.
- Documented testing procedures for developers and future testing use.
- Gathered data on integration issues and vulnerabilities, reported findings and recommended improvements.
- Completed pre-implementation testing for new system modifications to assess potential impacts.
- Monitored resolution of bugs, tested fixes, and helped developers tackle ongoing problems by providing QA perspective.
Customer Service Associate
Convergys
09.2008 - 03.2010
- Provided excellent customer service and support to Orange Customer’s across United Kingdom
- Handle queries related to Orange subscribed contract.
- Advised and facilitated clients on upcoming products of Orange.
- Offer Retention plans to existing customer’s.
- Proactively engaged in up-selling and cross-selling to expand revenues.
- Designed and implemented On-the-Job Training (OJT) and mentoring programs for new agents and team members.
- Attend to Escalation and provide support to Operations Team.
Customer Service Associate
24/7 Customer
- Provided excellent customer services and support to Orange Customer’s across United Kingdom
- Handle queries related to Orange subscribed contract.
- Advised and facilitated clients on upcoming products of Orange.
- Offer Retention plans to existing customer’s.
- Proactively engaged in up-selling and cross-selling to expand revenues.
- Designed and implemented On-the-Job Training (OJT) and mentoring programs for new agents and team members.
- Attend to Escalation and provide support to Operations Team
Education
Bachelor’s - Commerce
Kalinga University
Skills
- Sales
- GDS knowledge of Amadeus and Sabre
- MS Office
- Six sigma methodology
- Negotiations
- Data analysis
- Process mapping
- Training program development
- QA reporting
- Analytical problem solving
Hobbies and Interests
Hobbies, Travelling, Dancing, Watching Television
Timeline
Assistant Manager Quality, Training and Operations
Mondee Tech Pvt Limited
02.2014 - Current
Quality Analyst
Interglobe Technologies
03.2011 - 12.2013
Customer Service Associate
Convergys
09.2008 - 03.2010
Customer Service Associate
24/7 Customer
Bachelor’s - Commerce
Kalinga University
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