Sumayya Bai A
Summary
Dynamic Ecommerce Specialist with proven success at Transcend Ltd, enhancing account health and driving sales through strategic inventory management and customer engagement. Proficient in Shopify and HubSpot CRM, I excel in data analysis and communication, leading teams to resolve complex issues and improve operational efficiency.
Overview
11
11
years of professional experience
Work History
Ecommerce Specialist
Wing Assistant
10.2023 - Current
- Order entry and data entry into Method CRM from emails and wholesale marketplaces.
- Manage customer service inbox, addressing inquiries, tracking information, returns, and order-related issues.
- Research industry-related topics and analyze competitor trends.
- Develop and maintain a list of potential customers in Excel.
Ecommerce Specialist
Transcend Ltd
01.2022 - 12.2023
- Amazon and eBay account health assistant
- Amazon and eBay listing
- Inventory reconciliation
- Interpret and communicate policy changes
- Follow up on account health issues, feedback and A-Z claims
- Receive and process orders
- Process returns and refunds
- Primary interface between Amazon and business partners
- Address customer grievance
- Maintain seller account
- Handle shipment records
- Operational support
- Company policy and procedures compliance
- Trained 7+ junior staff as a Team Leader, observing work progress and offering constructive feedback
- Resolved Amazon seller issues, including IP violations and blocked accounts
- Implemented performance improvement strategy to enhance visibility and sales potential by sourcing in-demand products from optimal suppliers
Office Manager
Reborn Software Solutions
Kerala
01.2017 - 06.2019
- Support operations
- Coordinate personnel schedules
- Quality assurance
- Proactive correspondence management
- Procedural improvements
- Document coordination
- Timely communication
- Customer care
- Edit documents for clarity, coherence, and readability
Virtual Assistant
Sea Freeze International
Kerala
02.2014 - 11.2016
- Supervise online records of employees
- Address administrative queries
- Prepare customer spreadsheets
- Handle managers' calendar
- First point of customer contact
- Manage communications
- Develop product representation using presentation tools
- Book travel and accommodation
- Schedule meetings
- Administer contact lists
Education
B.Sc. - Computer Science
University of Kerala
01.2012
Skills
- Ecommerce Platforms Management: Shopify Cratejoy Amazon eBay
- Marketing and Promotion: Google Ads Affiliate marketing Email campaigns Media kits
- Customer Service and Communication: HubSpot CRM Zoho Method CRM
- Data Analysis: BuyBot Pro
- Technical Tools: MS Office Internet Applications Mailchimp QuickBooks
Timeline
Ecommerce Specialist
Wing Assistant
10.2023 - Current
Ecommerce Specialist
Transcend Ltd
01.2022 - 12.2023
Office Manager
Reborn Software Solutions
01.2017 - 06.2019
Virtual Assistant
Sea Freeze International
02.2014 - 11.2016
B.Sc. - Computer Science
University of Kerala
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