Sumayya Bai A
E-commerce Manager
Kerala
Summary
Highly dependable, ethical and reliable support specialist that blends advanced organizational, technical and business acumen. Works effectively with cross functional teams in ensuring operational and service excellence. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. As an E-commerce account manager at transcend , effectively managed the accounts of the company in various e-commerce platforms. As a manager, I've also gained experience in managing store inventory and budget management. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
3
3
Languages
Work History
E-COMMERECE SPECIALIST
TRANSCEND LTD
01.2022 - Current
- Currently working as an Amazon and eBay account health assistant and below are the main duties and responsibilities I have undertaken
- Acts as a primary interface between Amazon and our business partners
- Providing timely and accurate operational support to sellers on both Amazon and eBay platforms
- Maintaining the seller account by following up on the “Account health issues, feedbacks, A-Z claims “by creating cases and following up concerning Amazon and eBay policies
- Reimbursement and Refund management for both marketplaces
- Processing returns by following company policies and procedures
- Answering customers’ questions regarding products and services including technical support
- Interpreting and communicating policy changes to the customers in a way that helps them understand why policies have changed
- Providing information about the status of an order, shipment, rates, or methods
- Processing returns and Refunds
- Receiving and processing orders from customers via phone, email, live chat, or other communication platforms
- Handling customer complaints regarding incorrect or damaged orders and providing the best possible solutions
- Improving customer satisfaction by resolving their issues
- Maintaining the records of shipments that were sent from the warehouse to the Amazon fulfillment center
- Amazon listing, eBay listing, and inventory reconciliation
- Developing and implementing performance improvement strategies.
Office Manager
Reborn Software Solutions
, Kerala
01.2017 - 06.2019
- To Support the, with proactive correspondence management, document coordination, and customer relations
- To edit documents to improve language, flow, and readability accuracy
- Report daily office activities to help managers stay on top of dynamic conditions and make proactive decisions
- To Facilitate office productivity, coordinating personnel schedules, quality assurance, and procedural improvements
- To ensure effective communications in the working scenario.
Virtual Assistant
Sea freeze international LLC
02.2014 - 11.2016
- Respond to emails and phone calls
- Schedule meetings
- Book travel and accommodations
- Manage a contact list
- Prepare customer spreadsheets and keep employee’s online records
- Organize managers’ calendars
- Perform market research
- Create presentations, as assigned
- Address employee’s administrative queries
- Provide customer service as the first point of contact
Education
BACHELOR OF SCIENCE - COMPUTER SCIENCE
UNIVERSITY OF KERALA
06.2009 - 05.2012
Skills
Communication skillsMS Office SuiteProblem-Solving
System installations
Customer Relations
Planning and Coordination
Self-Motivated
Organization and Time Management
Clerical Support
Critical Thinking
Multitasking Abilities
Timeline
E-COMMERECE SPECIALIST
TRANSCEND LTD
01.2022 - Current
Office Manager
Reborn Software Solutions
01.2017 - 06.2019
Virtual Assistant
Sea freeze international LLC
02.2014 - 11.2016
BACHELOR OF SCIENCE - COMPUTER SCIENCE
UNIVERSITY OF KERALA
06.2009 - 05.2012