Sumbul Jafri
Faridabad
Summary
Accomplished Project Manager with a proven track record at Thieme Medical And Scientific Publisher, adept in project planning and strategic execution. Excelled in fostering stakeholder relationships and delivering high-quality results, showcasing exceptional communication and JIRA expertise. Achieved notable customer satisfaction, enhancing repeat business through effective client relations and project management skills.
Overview
21
21
years of professional experience
Work History
Project Manager
Thieme Medical And Scientific Publisher
09.2021 - Current
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
- Prepared and submitted project invoices for review and approval.
- Provided detailed project status updates to stakeholders and executive management.
- Grooming the new joiners to help them come up the learning curve.
- Handson experience with handling multiple complex projects simultaneously.
- Worked on multiple product lines at the same time.
Production Editor
Sage Publications
05.2010 - 09.2021
- Maintained strong relationships with external vendors, coordinating effectively on printing schedules and delivery timelines.
- Collaborated closely with writers, designers, and fellow editors to produce high-quality content that met client specifications.
- Provided constructive feedback to vendors to ensure project accuracy.
- Coordinated cross-functional teams in executing complex publication projects from inception to completion.
- Conducted quality checks to ensure high delivery of high quality products.
- Implemented rigorous quality control measures throughout the production process to minimize errors and maintain high editorial standards.
- Negotiated with freelancers, securing high-quality work at competitive rates for various projects.
- Streamlined production processes for increased efficiency by implementing new editorial tools and workflow management systems.
- Determined readiness of written pieces, made changes, and approved final versions for publication.
- Communicated directly with writers to collaboratively assess work and guide editorial improvements.
- Established and implemented workflows to streamline editing processes.
- Collaborated with design, editorial and marketing departments to meet desired content goals.
- Conducted editorial meetings with staff members to collaborate and review proposed publication suggestions.
- Worked with graphic artists, post-production team members and other specialists to produce captivating and successful content.
Project Manager
JobCircuit Recruitment Solutions
07.2006 - 04.2010
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Monitored project performance to identify areas of improvement and make adjustments.
- Interviewed and screened candidates as per the client specifications.
- Trained and Groomed interview candidates for successful completion of the interview process.
- Prepared and submitted project invoices for review and approval.
- Enhanced overall project success by conducting thorough post-project evaluations and incorporating lessons learned into future efforts.
Customer Service Representative
American Express
06.2005 - 04.2006
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Customer Support Specialist
IBM Daksh
07.2003 - 04.2005
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
Master of Arts - English
CCS
Meerut07.2005
Bachelor of Arts - English
CCS
Meerut07.2003
Bachelor's in Information Technology - Information Technology
Aptech
New Delhi, India07.2003
Skills
- Project Management
- Project Planning
- Project planning and development
- Project Scheduling
- Project tracking
- Strategic Planning
- Excellent Communication Skills
- Client Relations
- Account Management
- Vendor Management
- Training
- JIRA
- Content Management System
Languages
English
Bilingual or Proficient (C2)
Timeline
Project Manager
Thieme Medical And Scientific Publisher
09.2021 - Current
Production Editor
Sage Publications
05.2010 - 09.2021
Project Manager
JobCircuit Recruitment Solutions
07.2006 - 04.2010
Customer Service Representative
American Express
06.2005 - 04.2006
Customer Support Specialist
IBM Daksh
07.2003 - 04.2005
Master of Arts - English
CCS
Bachelor of Arts - English
CCS
Bachelor's in Information Technology - Information Technology
Aptech
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