Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Sumeer Abbas

Lucknow

Summary

Self-motivated Operations Manager successful in collaborating with consultants, area leaders and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and team management techniques.Dedicated and organized Operations Manager with over 4 years 5 months of experience using proven planning and support initiatives to cut costs, streamline operations and increase productivity. Decisive and resourceful team builder versed in sales, management and process improvement. Possesses in-depth industry trend knowledge and shifts to offer valuable insights on opportunities for new growth and business expansion.

Overview

7
7
years of professional experience

Work History

Operations Manager

Whizzard
Lucknow
06.2020 - Current
  • Managing various client accounts in Uttar Pradesh & Madhya Pradesh , including industry titans such as Amazon,Flipkart . I oversaw and directed all operational activities, guaranteeing constant profitability and adherence to performance targets
  • Monitored and improved efficiency of processes, team performance, and Client service.
  • Directed operations staff by providing guidance, training, and support in order to meet company objectives.
  • Established effective relationships with vendors to negotiate pricing .
  • Analyzed data from daily reports to identify trends in operations performance metrics.
  • Developed key performance indicators to measure effectiveness of operational processes.
  • Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
  • Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards & Performance.
  • Resolved Clients complaints & escalations in a timely manner while ensuring Client satisfaction remains at optimal levels.

Cluster Manager

Whizzard
Lucknow
02.2020 - 06.2020
  • Monitored and evaluated performance of team members to ensure quality standards were met.
  • Provided guidance and support to staff on operational procedures, Performance and processes.
  • Coordinated resources across the cluster to ensure efficient delivery of services.
  • Implemented strategies to improve productivity, efficiency and quality of service delivery in the cluster.

Production & Dispatch Manager

Star Aluminiums
Lucknow
01.2018 - 12.2019
  • Managed daily operations of the dispatch team to ensure efficient workflow and customer service.
  • Developed and implemented production schedules to ensure timely completion of projects.
  • Monitored the daily operations of the production team, providing guidance and support as needed.
  • Ensured that all safety policies and regulations were followed in accordance with company standards.
  • Coordinated with other departments to ensure timely delivery of goods and services.
  • Provided training for new dispatchers on company policies and procedures as well as best practices for scheduling routes.

Education

BBA -

DR. RAM MANOHAR LOHIYA AVADH UNIVERSITY
Faizabad , Uttar Pradesh
08-2010

Intermediate - Science Education

Uttar Pradesh Board
Lucknow
01-2005

High School - Science Education

Uttar Pradesh Board
Lucknow
01-2003

Skills

  • Revenue Generation
  • Operations Monitoring
  • Staff Management
  • Invoice Processing
  • Performance reporting
  • Client Relationships
  • Process Improvement
  • Maintenance Planning
  • Document Control
  • Customer Service
  • Workflow Optimization
  • Inventory Management
  • P&L Management
  • Performance monitoring
  • Business Planning
  • Business Development
  • Risk Management

Languages

English
First Language
Hindi
Proficient (C2)
C2
Urdu
Proficient (C2)
C2

Timeline

Operations Manager

Whizzard
06.2020 - Current

Cluster Manager

Whizzard
02.2020 - 06.2020

Production & Dispatch Manager

Star Aluminiums
01.2018 - 12.2019

BBA -

DR. RAM MANOHAR LOHIYA AVADH UNIVERSITY

Intermediate - Science Education

Uttar Pradesh Board

High School - Science Education

Uttar Pradesh Board
Sumeer Abbas