Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic
Sumeet Bhasin

Sumeet Bhasin

Facility Manager
Hyderabad

Summary

Dedicated diversified professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

14
14
years of professional experience
11
11
years of post-secondary education

Work History

Site Services Manager Working at JLL at Google

Jones Lang LaSalle
Hyderabad
07.2019 - Current
  • Responsible for managing a total of 03 facilities with over 665,000 square feet within a campus
  • Supervising and managing 5 direct and 12 indirect report , 3rd party suppliers and manpower vendor, and the operation of SLAs and KPIs
  • Been part of Google audited site on compliance and work towards the closure with other stakeholders
  • Managing the labor compliance for the entire campus, worked as an SME in compliance within the team and closely with client compliance management
  • Set Up a team and motivated them to create various products from recycled materials
  • In the last 03 years, I have worked on the team members towards there development and got 03 of them prepared and upscale with promotion
  • Managed the operation of the Facility in preparation towards the First day of Business and also worked on the complete transition of site from Project scope to client occupied site
  • Worked on setting up alignment documents with the project team towards handing and taking over the site
  • Was part of Google projects on sustainability and worked with google consultants to identify the challenge and worked on reducing carbon footprints and managing the significant reduction of waste into landfill
  • Evaluated facility operations and personnel for safety and health regulations compliance.
  • Developed and oversaw budgets for facilities and worked within cost restraints.

Front Office Manager

Radisson Hyderabad HITEC City
12.2017 - 05.2019
  • Significantly improving the hotel ranking in Medallia and competition set
  • Improving the guest welcome back ratio by 37%
  • Long stayer guest ratio has been increased by 55%
  • Creating platform for magical moment by creating remembrance with the guest and successfully driving it
  • Contributed in the hotel revenue with constant upselling and cross-selling
  • Driving the Rooms Revenue in coordination with Revenue Manager & Director of Sales, Making this hotel as the demanding hotel in the city of Hyderabad with Year to date Occupancy above 95% and growth in room revenue by 08.50%

Assistant Front Office Manager

The Leela Kovalam
Trivandrum
04.2016 - 12.2017
  • (Since Jan, 20 17) Shouldering over all responsibly of smooth function of department ensuring the associates, supervisors and managers satisfaction at work
  • Ensuring that guest satisfaction is met with exceed expectation
  • Setting and channelizing the department with new process to hence the guest delight ratio and manage to create many remembrance and for the guest in the hotel
  • Played vital role in managing all MICE & destination Wedding for grand Success
  • Improved hotel ranking at Trip advisor to No.3
  • Create multiple packages for upselling of rooms, transport and cross – selling and driven the same with the average contribution of INR 4.8 lakhs per month to achieve the hotel budget and taking it ahead to INR 88.90 crore
  • Controlling attrition level in the department and ensuring key position are been completed by preparing the team members for the greater role.
  • Leading, motivating and influencing the Front Office team to render high standard of customer service
  • Evaluating and implementing feedback obtained through guest feedback and social media channels
  • Identifying and executing measures to augment financial performance via upselling, room revenue, and operations auditing
  • Tracking the performance of Floor Executives to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure Reviewing arrival list for all arrivals and VIPs to check room allocations, amenities and special requests
  • Training and mentoring the staff on guest service etiquette's and other operational processes

Duty Manager

The Leela Kovalam
Trivandrum
01.2014 - 03.2016
  • Handling the entire operation procedure of Front Office (Reception, Cashier, Business Centre, Bell Desk, Travel Desk, and Operators & Concierge
  • Block arrival rooms for next day & Coordinate with Housekeeping for rooms and proper utilization of room inventory
  • Group Handling and its review to plan and coordinate accordingly
  • Be informed on a daily basis on all in-house activities and groups and ensure that the staff members are also aware of such activities
  • Implementing the service standards and procedures and systems to assure guest comfort at all times during their stay
  • Interacting with the hotel guests to resolve their problems and obtain feedback and facilitating dialogue to enhance customer satisfaction & analyzing customer satisfaction survey and recommending appropriate measure for service enhancement
  • Coordinating with the internal departments for all operational needs of department
  • Assuring Quality control through continuous training, development and motivation of manpower
  • Managing a team of 25 employees with total accountability for their training & development, motivation and maintaining quality standards
  • Managing the complete operations of Night through monitoring Housekeeping, Food & Beverage & maintenance areas along with completing the night financial operations of the hotel.


Assistant Butler Manager

The Taj Mahal Palace
Mumbai
08.2010 - 01.2014
  • Had overcome the challenge of handling diverse age group of staff after working with Mother of Hotels in India- the Taj Mahal Palace, established in 1903.Significant role in Re-opening Palace Wing
  • Monitoring blocked arrival rooms for next day & Coordinate with Housekeeping for rooms and proper utilization of room inventory for Palace Wing
  • Managing the largest Butler service concept in India covering the entire Palace Wing (285 Rooms) under the Butler Services
  • Define Accommodation & part of Food and Beverage standards regarding quality of product and service pertaining to the Palace Rooms & Suites
  • Identification and development of new products, equipment and service concepts to enhance the quality of the entire wing and butler service
  • Managing a Team of 7 Team Leader & 45 Associates
  • Initiating and supervising cost control measures in the Department
  • Identification and development of new products, equipment and service concepts to enhance the quality of the club floor and butler service
  • Heading the process improvement initiative in Palace services to reduce the number of complaints in the department
  • Interacting with the hotel guests to resolve their problems and obtain feedback and facilitating feedback to enhance customer satisfaction
  • Coordinating with the internal departments for all operational needs of Palace Services
  • Managing & Training associates for taking Check-in, Check-out, Pre-arrival, Arrival & Post-arrival activities
  • A certified Taj Departmental Trainer (CTDT), facilitate learning and development for all the team members, meeting Training Need of Individuals (TNI) and planning the Training Calendar for the department
  • Product enhancement and improvement in service and sale of Palace lounge exclusive club for Club floor or suite guests., Re setting the Palace wing of the Hotel, introducing the new service concept with launching the largest Butler service operation in the Country
  • Palace Services PIT Facilitator
  • Got the highest Score of 96% in customer satisfaction in the entire SBU of for the month of NOV ‘ 11 for Butler Services
  • Enhance the Concept of “Magical Moments” in the Department
  • Butler Operations during the stay of President Barrack Obama, President Nicolas Sarkozy, Prince Charles etc.

Team Leader

Umaid Bhawan Palace
Jodhpur
07.2009 - 08.2010
  • Editors Choice of Hotel of the year in the Gallivanters Guide, )
  • Responsible for the day to day smooth operation
  • Job involved handling shift
  • Monitor all arrival/departure guests
  • Group Handling and its review to plan and coordinate accordingly
  • Be informed on a daily basis on all in-house activities and groups and ensure that all staff members are also aware of such activities
  • Ensure the implementation of Taj Luxury Standards, Richey Standards, LHW Standards and internal audit
  • Maintaining accurate records / documentation as per operational & organizational requirements
  • Managing a team of 15 employees with total accountability for their training & development, motivation and maintaining quality standards
  • Executed the Night Audit process to ensure accurate revenue yielding after checking transaction during the day & forecasting revenue & occupancy through effective analysis for the forthcoming day & week ahead
  • A certified Taj Departmental Trainer (CTDT), facilitate learning and development for all the team members, meeting Training Need of Individuals

Front Office Associate

Rambagh Palace
Jaipur
06.2008 - 07.2009


  • Handling Front Office Operations, at Reception
  • Taking Check-in, Check-out, Cashiering, Pre-arrival, Arrival, Post-arrival activities
  • Responsible of taking care of the Guest during his entire stay
  • Manage & update Guest profiles & customize rooms & service
  • Creating Guest Arrival Experience
  • Order-Taker, service of orders, setting up the area
  • Handling Front Office Operations, at Reception
  • Taking Check-in, Check-out, Cashiering, Pre-arrival, Arrival, Post-arrival activities
  • Responsible of taking care of the Guest during his entire stay.

Education

B. Com -

HNB Garhwal University
01.2005 - 01.2010

Diploma - Hotel Management and Catering Technology

Oriental Institute of Hotel Management
01.2005 - 01.2008

International Diploma - Hotel Management

EI of AHLA
01.2005 - 01.2008

Skills

    Planning and scheduling

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Accomplishments


  • Mr. Krishna Kumar :- Chief Executive Officer of Isthara , Contact number :- +91 9100211101
  • Mr. N C Somaiah :- Former GM Leela Raviz Kovalam, Contact number :- + 91 9744766644
  • Ms. Angira Bose - Senior Director in JLL @ google - Contact number + 91 - 9886010081
  • Maj. Thimmaiah Moodera Chengappa - Account Director in JLL @google - Contact number - +91 - 8105693422

Timeline

Site Services Manager Working at JLL at Google

Jones Lang LaSalle
07.2019 - Current

Front Office Manager

Radisson Hyderabad HITEC City
12.2017 - 05.2019

Assistant Front Office Manager

The Leela Kovalam
04.2016 - 12.2017

Duty Manager

The Leela Kovalam
01.2014 - 03.2016

Assistant Butler Manager

The Taj Mahal Palace
08.2010 - 01.2014

Team Leader

Umaid Bhawan Palace
07.2009 - 08.2010

Front Office Associate

Rambagh Palace
06.2008 - 07.2009

B. Com -

HNB Garhwal University
01.2005 - 01.2010

Diploma - Hotel Management and Catering Technology

Oriental Institute of Hotel Management
01.2005 - 01.2008

International Diploma - Hotel Management

EI of AHLA
01.2005 - 01.2008

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Sumeet BhasinFacility Manager