SUMEET CHAKRABORTY
Customer Protection Associate (Fraud Analyst)
Pune,maharastra
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
4
4
years of professional experience
2023
2023
years of post-secondary education
Work History
Customer Protection Associate (Fraud Analyst)
Full Potential Solutions
02.2025 - Current
- Managed contracted security personnel, fostering strong relationships between internal teams and external partners.
- Participated in international conferences to stay current on industry trends, incorporating new insights into company practices as appropriate.
- Collaborated with local law enforcement agencies to coordinate effective responses to security breaches or threats.
- Coordinated event security logistics, ensuring a safe environment for attendees and staff alike.
CUSTOMER SUPPORT SPECIALIST
FULL POTENTIAL SOLUTIONS
04.2023 - 02.2025
- Monitored trends in incoming requests from customers for identifying potential problems or opportunities for improvement.
- Performed regular follow-up calls to check on customer satisfaction levels.
- Assisted customers with product installation, troubleshooting, and usage questions.
- Maintained up-to-date knowledge of company products, services, policies, and procedures.
CUSTOMER SERVICE EXECUTIVE
CONCENTRIX
Pune
02.2022 - 03.2023
- Conducted inventories on a regular basis to track stock levels.
- Handled customer complaints in a professional manner.
- Assisted customers with product selection, sizing and styling.
- Maintained up-to-date knowledge of store merchandise and policies.
- Upsold additional items based on customer interests and needs.
TECHNICAL SUPPORT EXECUTIVE
Concentrix
01.2021 - 02.2022
- Reviewed existing processes for providing technical support to determine areas that need improvement.
- Developed and maintained customer relationships through effective communication and problem solving skills.
- Resolved technical queries related to product features, functionality, installation and configuration of software applications.
- Reported any recurring technical issues to management for further investigation and resolution.
- Provided technical support to customers via phone, email and remote access tools.
- Ensured compliance with quality standards set by the company when providing technical support.
Education
DIGITAL MARKETING AND WEBSITE MANAGEMENT - WORDPRESS
BOARD INFINITY
10TH - undefined
VINCENT PUBLIC SCHOOL
12TH - undefined
VINCENT PUBLIC SCHOOL
B.COM/ACCOUNTS HONORS - undefined
GOSSNER COLLEGE RANCHI
Skills
Customer service excellence
Product or Service support
CRM Software
Technical Troubleshooting
Sales Support
Payment Processing
Customer Relationship Management (CRM)
Complaint Handling
Salesforce
Quality Assurance
Timeline
Customer Protection Associate (Fraud Analyst)
Full Potential Solutions
02.2025 - Current
CUSTOMER SUPPORT SPECIALIST
FULL POTENTIAL SOLUTIONS
04.2023 - 02.2025
CUSTOMER SERVICE EXECUTIVE
CONCENTRIX
02.2022 - 03.2023
TECHNICAL SUPPORT EXECUTIVE
Concentrix
01.2021 - 02.2022
10TH - undefined
VINCENT PUBLIC SCHOOL
12TH - undefined
VINCENT PUBLIC SCHOOL
B.COM/ACCOUNTS HONORS - undefined
GOSSNER COLLEGE RANCHI
DIGITAL MARKETING AND WEBSITE MANAGEMENT - WORDPRESS
BOARD INFINITY
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