Sumeet Kotekar
Pune
Summary
An insurance operations analyst adept at efficiency and processing claims with precision. Proven track record of ensuring timely and accurate resolution while maintaining quality and compliance with industry standards. Skilled in data analysis, communication, team building, and customer service. I am dedicated to delivering exceptional results in a dynamic insurance environment.
Overview
8
8
years of professional experience
Work History
Sr. Operations Analyst
Allstate India Pvt. Ltd.
Pune
10.2022 - Current
- Handling claims processing and investigation for auto insurance payments/over-payments
- Responsible to identify the efficient ways of processing a claim and reducing the claim handling cycle
- Collaborate with leaders and create team building roadmaps such as efficiency & productivity tracker" and adherence tracker for teammates.
- Responsible for processing claims payments and recoveries from repairs shops in case of overpayments.
- Making sure that claim financials are correct and within compliance guidelines.
- Responsible for inbound chat queries regarding prepayments, payment status and general claim enquiries.
- Responsible to investigate auto claims from start to end (first notice to payment)
Sr. Customer Payroll Representative
ADP India Private Limited
Pune
10.2021 - 07.2022
- Review, input and audit timekeeping, time & attendance accounts for the clients
- Handling inbound B2B client calls to help them with their time and worked related queries
- Tracking the ongoing issues with the clients and providing them email based solutions
- Handling team newsletters for the monthly performance
- Conducting payroll transactions and making sure that the worked hours are matching correctly with payroll summary for the client during their pay cycles
Quality and Compliance Analyst
EXL Service
Pune
10.2016 - 09.2021
- Identified process level errors and provided feedback to the advisors
- Online/offline monitoring of agent calls to audit and scrutinize
- Daily Reports related to Quality Improvement and Process Performance Auditing calls based on set parameters and CTQ's
- Taking training for new batches regarding quality parameters
- Reviewing the performance of the Agents
- Giving Feedback to operations regarding any deviations in process compliance scores and soft-skills scores
- Preparing weekly and monthly dashboards and decks for Quality and PE
- Working innovative ideas to come up with tools and trackers which will benefit the process and save time (Based on Quantification)
- Conducting Dip checks and drive knowledge tests to improve Process knowledge on a timely manner
- Responsible for the Adherence of SLA of Quality Both Team Wise and Lob Wise
- Creating and implementing Action plan for New Agents and agents not meeting Quality Benchmark
- Responsible for creating Weekly and Monthly Performance Analysis for Leadership team and Business Leaders in the Process
- Responsible for handling escalations regarding process
Education
Post Graduate Diploma in Management -
Indira School of Business Studies
Pune, India06.2014
Bachelor's in business management -
North Maharashtra University
Jalgaon, India06.2011
X, Class ST. Teresa's Convent - Science Education
Jalgaon
Jalgaon, India02.2008
XI, Class ST. Teresa's Convent - Science Education
Jalgaon
Jalgaon, India04.2005
Skills
- Team Building
- Strategic Decision-Making
- Quantification
- Lean Six Sigma
- SWOT Analysis
- Business Analysis
- Microsoft Excel
- Root Cause Analysis
- Data Analysis
- Design Thinking
- Leadership
- Operations
Accomplishments
- Received special recognition to drive WFH enablement – Insurance P&C Warrior
- Got spot award as a special recognition for standing out maintaining work performance for 2nd quarter of 2024
Courses
- LEAN Six Sigma Yellow Belt
- Business Analysis Foundations
- Enterprise Design Thinking Practitioner issued by IBM
Languages
- Hindi
- Marathi
- English
Hobbies and Interests
- Cricket
- Swimming
- Singing
- Sketching
- Video Games
Timeline
Sr. Operations Analyst
Allstate India Pvt. Ltd.
10.2022 - Current
Sr. Customer Payroll Representative
ADP India Private Limited
10.2021 - 07.2022
Quality and Compliance Analyst
EXL Service
10.2016 - 09.2021
Post Graduate Diploma in Management -
Indira School of Business Studies
Bachelor's in business management -
North Maharashtra University
X, Class ST. Teresa's Convent - Science Education
Jalgaon
XI, Class ST. Teresa's Convent - Science Education
Jalgaon