Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
11
11
years of professional experience
3
3
Languages
Work History
City Manager
AAASMA MICROBIZ PVT LTD (ONEPLUS).
03.2020 - Current
Fostered a positive work environment within the sales team by encouraging open communication, teamwork, and mutual support among team members.
Increased sales volume and expanded product line to new retailers and driving business for existing retailers.
Provided exceptional service to existing clients through regular communication and prompt resolution of issues or concerns raised by them.
Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
Hired, mentored and motivated sales professionals to service customer accounts and target metrics.
Analyzed market trends and competitor activity to identify new business opportunities and areas for growth.
Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
Managed accounts to retain existing relationships and grow share of business.
Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
Managed a successful sales team, consistently achieving and exceeding monthly sales targets.
Engaged in product training, demonstrations, consumer awareness and branding initiatives to raise awareness and revenues.
Passionate about learning and committed to continual improvement.
Store Manager
TRESOR SYSTEM PVT LTD (APPLE).
01.2019 - 02.2020
Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Assisted in recruiting, hiring and training of team members.
Streamlined purchasing processes, negotiating with vendors for better prices and payment terms.
Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
Managed inventory control, cash control, and store opening and closing procedures.
Supervised creation of exciting merchandise displays to catch attention of store customers.
Store Manager
FUTURE RETAIL PVT LTD.
10.2017 - 11.2018
Maximized sales by creating innovative visual merchandising displays and store layouts.
Streamlined purchasing processes, negotiating with vendors for better prices and payment terms.
Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
Completed point of sale opening and closing procedures.
Interacted well with customers to build connections and nurture relationships.
Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
Store Manager
NEXT RETAIL INDIA LTD.
02.2013 - 09.2017
Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Demonstrated leadership skills in managing projects from concept to completion.
Proven ability to learn quickly and adapt to new situations.
Passionate about learning and committed to continual improvement.
Worked flexible hours across night, weekend, and holiday shifts.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
Education
PGDM - Sales And Marketing Education
JRE School of Management
Greater Noida, India
04.2001 -
Bachelor of Commerce -
Adarsh Bhartia College
Pathankot, India
04.2001 -
Senior Secondary Education - Commerce
Army School
Pathankot, India
04.2001 -
Skills
Performance Evaluations
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Accomplishments
Achieved the Second national store ranking within one years.
Managed a store that exceeded company expectations within a quarter.
Increased sales by 30% by coaching the team on new merchandising standards.
Timeline
City Manager
AAASMA MICROBIZ PVT LTD (ONEPLUS).
03.2020 - Current
Store Manager
TRESOR SYSTEM PVT LTD (APPLE).
01.2019 - 02.2020
Store Manager
FUTURE RETAIL PVT LTD.
10.2017 - 11.2018
Store Manager
NEXT RETAIL INDIA LTD.
02.2013 - 09.2017
PGDM - Sales And Marketing Education
JRE School of Management
04.2001 -
Bachelor of Commerce -
Adarsh Bhartia College
04.2001 -
Senior Secondary Education - Commerce
Army School
04.2001 -
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