Sumeet Kumar
New Delhi
Summary
Passionate Hotelier- Holding a Vast experience, Worked with Wonderful personalities.
Overview
16
16
years of professional experience
Work History
General Manager
CONGO
Gurugram , Haryana
05.2025 - Current
- Implemented operational strategies and effectively built customer and employee loyalty.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Formulated policies and procedures to streamline operations.
General Manager
Aamavy
Karnal
02.2024 - 04.2025
- Built and managed a high-performance team that achieved all key performance indicators
- Analyzed customer feedback and usage data to identify areas for improvement and develop strategies to increase customer loyalty
- Established and maintained strong relationships with business partners to identify new opportunities and drive growth
- Developed a customer service program that improved customer satisfaction, resulting in higher retention and referrals
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
General Manager
MardiGras By Uncover
New Delhi
05.2023 - 02.2024
- Heading Entire Unit
- Pr- Opening Exposure
- Setting Up Lounge & Bar
- Bringing Best in City with International Exposure
- Promotion and Marketing
- Built and managed a high-performance team that achieved all key performance indicators
- PR creation with customers to enhance their visit
- Artist Management
Operations Manager
SAZ Promenade LLP
New Delhi
06.2022 - 05.2023
- Opening Experience at Leis Locality
- Budget Management
- Gate & Table Management
- Marketing & Promotions
- F&B Promotions
- Event Organize
- Sale Enhance & Target Achievement
Restaurant Manager
Magique Hospitality
New Delhi
02.2021 - 06.2022
- Developed and implemented marketing strategies to increase brand awareness and attract new customers
- Maintained a high level of customer satisfaction by ensuring prompt, friendly service and addressing customer feedback
- Training & Skill Management
- Looking after Operations
- Ensuring Great Experience of guest
- Monitored inventory levels and placed orders to ensure adequate stock of food and supplies
Restaurant Manager
Airways Hotels & Residence
Port Moresby
01.2019 - 01.2021
- Looking after 02 Major restaurants
- Dealing with Political leaders and their parties etc
- Looking after Top brands CEO as Butler and VIP care
- Making P&L of restaurants
- Overseeing Team Performance
- Inventory Management
- Responding efficiently and accurately to customer complaints
Restaurant Manager
ITC WelcomHotel Dwarka
New Delhi
12.2017 - 12.2018
- Leading a Team of 40 Staff
- Training New Employees
- Orientation
- Monitored inventory levels and placed orders to ensure adequate stock of food and supplies
- Negotiated contracts with vendors to reduce the cost of supplies
- Inventory Management
- Developed policies and procedures to improve efficiency and reduce costs
Assistant Restaurant Manager
ITC WelcomHotel Dwarka
New Delhi
09.2015 - 12.2017
- Coordinating daily Restaurant Management Operations
- Giving Duties & task to Staff
- Training & DLC about product
- Guest Handling
- Response on Complains
- Developed and implemented a system for tracking and managing customer feedback
- Developed and maintained a system for tracking and managing employee performance
F&B Supervisor (Executive)
ITC WelcomHotel Dwarka
New Delhi
09.2013 - 12.2015
- Managed the executive calendar and organized travel arrangements, resulting in a stress-free experience for the executive
- Identified and reported defective parts or components to supervisor to ensure quality products
- Scheduled meetings and appointments for the executive, ensuring that the executive had a full and productive day
- Making Duty Roster and assigning duties to the staff accordingly
Guest Service Associate
Radisson Blu Marina Hotel
New Delhi
04.2013 - 09.2013
- Looking after Gate Management
- Guest Data Maintain
- Giving Outstanding Experience to the guest
- Provided excellent customer service by anticipating and responding to guest needs
- Trained and mentored new customer service agents in airline procedures and customer service best practices
- Developed customer service scripts to ensure consistent customer service across all customer service channels
F&B Attendant
Hilton
New Delhi
10.2010 - 03.2013
- Greeted customers in a friendly and professional manner
- Handled customer complaints calmly and professionally, resolving customer issues in a timely manner
- Created reports and documents as requested by the office manager
- Learned and followed all store policies and procedures, resulting in fewer mistakes and improved customer service
F&B Trainee
Hotel Sarovar Portico
Ahmedabad City
03.2009 - 08.2009
- Developed and implemented tests and quizzes to assess trainee knowledge and understanding
- Developed a tracking system to monitor trainee progress through the course and ensure successful completion
- Developed a feedback system to collect trainee feedback and identify areas for improvement
Education
Bachelor in Catering Science & Hotel - Food & Production Patisserie
Bharathiar University
Coimbatore06.2011
12th Standard - CBSE Board
KV No. 1 Delhi Cantt
New Delhi03.2007
10th Standard - CBSE Board
KV No. 1 Delhi Cantt
New Delhi03.2005
Skills
- Ability to Work Under Pressure
- Time Management
- Communication
- Adaptability
- Ability to Multitask
- Effective Time Management
- Business Development
- Communication Skills
- Management
- Leadership
- Customer Service
- Handling a Team Strength of 100
- Team management
- Budget management
- Customer service
- Data analysis
- Inventory management
- Marketing strategy
- Sales enhancement
- Relationship building
- Performance monitoring
- Training development
- Problem solving
- Decision making
- Sales expertise
- Event management and promotion
- Customer relations
Languages
- English
- Hindi
Personal Information
- Date of Birth: 05/20/91
- Nationality: Indian
- Married
Languages
English
Beginner
A1
Hindi
Beginner
A1
Travelling
- Travelled a lot to understand the culture and history.
Timeline
General Manager
CONGO
05.2025 - Current
General Manager
Aamavy
02.2024 - 04.2025
General Manager
MardiGras By Uncover
05.2023 - 02.2024
Operations Manager
SAZ Promenade LLP
06.2022 - 05.2023
Restaurant Manager
Magique Hospitality
02.2021 - 06.2022
Restaurant Manager
Airways Hotels & Residence
01.2019 - 01.2021
Restaurant Manager
ITC WelcomHotel Dwarka
12.2017 - 12.2018
Assistant Restaurant Manager
ITC WelcomHotel Dwarka
09.2015 - 12.2017
F&B Supervisor (Executive)
ITC WelcomHotel Dwarka
09.2013 - 12.2015
Guest Service Associate
Radisson Blu Marina Hotel
04.2013 - 09.2013
F&B Attendant
Hilton
10.2010 - 03.2013
F&B Trainee
Hotel Sarovar Portico
03.2009 - 08.2009
Bachelor in Catering Science & Hotel - Food & Production Patisserie
Bharathiar University
12th Standard - CBSE Board
KV No. 1 Delhi Cantt
10th Standard - CBSE Board
KV No. 1 Delhi Cantt
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