Overview
Work History
Education
Skills
Websites
Certification
Project
Timeline
Generic
Sumeet Mhatre

Sumeet Mhatre

Product Manager
Mumbai

Overview

12
12
years of professional experience
2
2
years of post-secondary education
6
6
Certifications

Work History

Product Manager

HMA - Bajaj Group company
4 2023
  • Product Management & Strategy - Conducted product benchmarking and market research to guide development. - Created and managed long-term product roadmaps. - Developed and strategized UX/UI design to enhance user experience. - Wrote user stories and acceptance criteria to define product features.

Asst Manager - Portal

Thomas Cook India Ltd
10.2010
  • Assisted with overall UI/UX design to enhance user experience.
  • Conducted market analysis to understand competitor behavior and update product offerings accordingly.
  • Managed integration with various private and open APIs.
  • Provided follow-up reports including technical findings, feedback, and resolution steps for root cause analysis and product improvements.
  • Coordinated closely with the development team to enhance portal features.
  • Managed and created content databases as needed.
  • Developed and implemented short-term and long-term sales strategies to boost productivity for channel partners and internal sales teams through portal usage.

Account Manager

Sutherland Global Services
04.2023 - 08.2016
  • Concur Implementation.
  • Collaborated with engineering, operations, and sales teams on feature development, QA, and releases.
  • Oversaw features, including designing, enhancing, and redesigning.
  • Collected and analyzed customer needs, including feature requests and billing issues, to plan sprints.
  • Managed scheduled releases in coordination with Scrum partners.
  • Ensured alignment of project goals with business and IT objectives.
  • Supported research teams with impact assessments, user acceptance testing, and integration of digital solutions.
  • Utilized data analysis to provide actionable business intelligence and insights.
  • Provided leadership and motivation to project team members, identifying areas for process improvement.
  • Reviewed deliveries and suggested enhancements to improve service offerings.

Business Analyst

A-Connexion BPO Services
06.2013 - 08.2016
  • Analyzed customer experience to identify product gaps, generate new ideas, and drive growth.
  • Collaborated with Product Owner and stakeholders to prioritize user stories and address impediments.
  • Gathered and converted requirements into user stories for the technical team.
  • Created documentation including Traceability Matrix, Gap Analysis, Impact Analysis, use case diagrams, wireframes, and prototypes.
  • Conducted root cause analysis, business process reengineering, and developed Minimum Viable Products (MVP).
  • Performed feasibility studies and impact assessments for digital solutions.
  • Ensured project compliance with client requirements and performance standards.
  • Coordinated with engineering teams for timely delivery and optimal resource use.
  • Drove product launches and supported User Acceptance Testing (UAT).

Asst online support

Dnata travel group
10.2009 - 07.2011
  • Assist the development team to decode the GDS programming language to integrate with the Portal front end.
  • Provide source data for product line communications by defining portal layout.
  • Provide assistant with technicalities of the Portal to the clients.
  • Analyse market data to develop sales strategies, and define product objectives for effective marketing communications plans.
  • Control the backend functions of the portal business through integrated GDS system, Worldspan.
  • Developing and achieving performance goals and objectives.
  • Effective and efficient administration and ownership of project.

Executive/SME

WNS Global Services / NCR corporation
09.2004 - 09.2007
  • Supervised team operations, ensuring adherence to policies and procedures; provided training and motivation.
  • Specialized in Amadeus formats and coding languages.
  • Addressed and resolved complex customer support issues proactively.
  • Planned, assigned, and directed work; managed performance, including rewards, discipline, and conflict resolution.
  • Met deliverables within timelines, minimizing customer escalations.

Education

Master in Business Administration -

Glasgow Caledonian University
09.2007 - 05.2009

Skills

    Travel domain expertise

    Figma

    Canva

    Jira

    Azure Devops

    My SQL

    Microsoft Project Management

    AWS

    Kubernetes

    Kibana

    Gitlab

    Microsoft visual studio

    Jenkins

    Selenium

    Amazon Sagemaker

    Python

    Java

    C#

    ruby on the Rails

    Kotlin

    Go lang

    ChatGPT

    Gemini

    Gamma

    Magic slides

Certification

Six Sigma Black Belt, Benchmark Six Sigma, 02/01/18

Project

Concur Implementation

Timeline

Account Manager

Sutherland Global Services
04.2023 - 08.2016

Business Analyst

A-Connexion BPO Services
06.2013 - 08.2016

Asst Manager - Portal

Thomas Cook India Ltd
10.2010

Asst online support

Dnata travel group
10.2009 - 07.2011

Master in Business Administration -

Glasgow Caledonian University
09.2007 - 05.2009

Executive/SME

WNS Global Services / NCR corporation
09.2004 - 09.2007

Product Manager

HMA - Bajaj Group company
4 2023
Six Sigma Black Belt, Benchmark Six Sigma, 02/01/18
Product Management, Udemy, 06/01/20
Project Manager, Udemy, 05/01/21
My SQL, Udemy, 10/01/21
Business Transformation, Udemy, 06/01/23
Agile Fundamentals, Udemy, 06/01/21

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Sumeet MhatreProduct Manager