Sumeet Phulwani
New Delhi
Summary
#Experienced professional with 15+ years proven track record of Logistics Management and driving sales and operational excellence, cost effectiveness, meeting our sustainability commitment and overall team development in Retail Industry.
#Building teams capable of achieving outstanding results while maintaining strong business ethics through a solid work ethic that includes integrity.
#Currently leading India Online Operations activities across Online optimal service level and participate to influence the overall direction in defining long term strategies, drive operations by ensuring that we successfully manage our Warehouse, Transport Operations to achieve optimal end-to-end Service levels.
#Adept in managing overall profitability of operations and accountable for strategic/Optimal utilization and deployment of available resources to achieve organizational goals.
#An effective communicator, with exceptional relationship management skills with ability to relate to people at any level of business and management.
Overview
13
13
years of professional experience
Work History
Hennes & Mauritz Retail India Limited
H&M
07.2014 - Current
Logistics Manager Online
H&M Hennes & Mauritz
03.2020 - Current
- Responsible for driving the Distribution Center for Online with a clear people and business focus
- Lead, manage, and organize the Distribution Center, embracing the H&M values, policies and all relevant procedures, in collaboration with the 3PL service provider, country management and the Global Logistics function
- Together with the service provider maximize profitability, operational excellence, quality, and efficiency in a sustainable way for our customers, in all brands and channels.
- Use company´s and Logistics´ vision and focuses to create relevant and attainable goals together with team.
- Leading RFP process to identify potential service provider for business with commercials in best interest of the company
- Include people planning in yearly business plans/goals.
- Responsible for meeting and driving service level, cost, and productivity performance for DC operations, including returns flow
- Work with Sales/Supply chain on execution of good KPI's
- Provide a sustainable succession pipeline for DC management and other H&M key roles
- Plan and follow up on capacity with the global capacity team to secure a high-quality space management, including related reporting.
- · Together with the DC management continuously analyse and evaluate all logistic results and tendencies with the objective to pro-actively plan and take relevant actions, involving the 3PL service provider
- Monitor day-to-day product availability, ensure inventory mgt. standards, and continuously optimize them
Operations Manager India
H&M
01.2019 - 03.2020
- Leading Operations at H&M India
- Regularly analyse and follow up Sales & Profit KPIs and take actions accordingly to maximise results
- Together with your Area Team, set the hours plan in line with the sales budget
- Ensure Store's execution continuously meets H&M standards and follow up using the Customer Audit Tool
- Ensure H&M customer service standards are delivered
- Manage the recruitment, training, development and succession planning
- Actively work with talent and leadership development in the Store in order to support business needs
- Secure that the knowledge of Store Operations flows from Area to the Store teams
- Coach Area teams on how to focus and drive Store Operations and continuously assess the level of it
- Ensure regular follow ups and regular feedback to Area teams regarding the level of Store Operations in their stores
- Work in line with Support Office functions to develop the Store Operations way of working in the country.
Store Manager
H&M
09.2016 - 12.2018
- Manages and ensures stock level and direct & indirect customer service in all service areas in order to maximize sales
- Manages and executes recruiting, training, developing and succession planning for sales advisors and the store management team
- Ensures that all employee relation responsibilities are fulfilled
- Maximises profitability through plans, budgets and cost follow-up
- Ensures that safety, security and administration procedures are followed.
New Store Opening Project Responsible
H&M
01.2016 - 08.2016
- Plans and implements the launch of new stores within the Country in order to support the expansion of stores in new cities
- This includes recruiting and training the colleagues for the new stores, planning the key activities before the launch of the store, coordinating the support from existing stores for the opening
- After opening, organizes the needed resources to ensure high quality on everyday operations
- In all actions, always aiming at maximizing the selling and customer satisfaction.
Department Manager
H&M
07.2014 - 12.2015
- Provides and ensures direct & indirect customer service on the sales floor, in the fitting room and at the cash point in order to maximize sales
- Executes and follow up on recruitment, training, developing and assessing sales advisors along with the store management team
- Organises and plans the department according to business needs
- Follows and ensures safety, security and administration procedures are followed by others.
Store Manager
BESTSELLER
05.2012 - 04.2014
- To monitor replenishment to ensure correct stocks and mix is present on the floor & in the pipeline to ensure no future stock in
- To plan category layout & for optimum utilization
- To supervise daily sales, stock holding & stock ageing for above 60 days & to plan & execute to liquidate the stocks
- To keep checks on the competitors' range/Pricing & promotions & to update with the market trends
- Consistently motivating the team to achieve the sales target by updating them with the sales figure & planning strategies to achieve them.
Service Manager
HyperCITY Retail (India) Ltd.
01.2011 - 05.2012
- Provides and ensures direct & indirect customer service in order to maximize sales
- Executes and follow up on recruitment, training, developing and assessing sales advisors along with the store management team
- Organises and plans the department according to business needs
- Follows and ensures safety, security and administration procedures are followed by others.
Education
Management development program, Supply chain strategy and mangement -
Indian Institute of Management, Kozhikode
01.2022
Master of Business Administration (MBA), Finance/Operations -
Indira Institute Of Business Management
01.2011
Bachelor of Commerce - BCom, Business/Commerce, General -
Bhopal School of Business (B.S.S.S college)
01.2009
High School Diploma, High School/Secondary Diplomas and Certificates -
St. Joseph's Co-Ed School
01.2006
Skills
- Leadership Development
- Succession Planning
- Business Relationship Management
- Supply Chain Management
- Carrier Negotiations
- Team Management
- Logistics Management
- Warehouse Operations
- Operational Management
- Budget Planning
Locations
- India
- New Delhi, Delhi
Honors Awards
- H&M Erling Persson Award 2017
- H&M Erling Persson Award 2021
- H&M Erling Persson Award APAC 2023
Personal Information
- Date Of Birth : 20 May 1988
- Strength : Self Motivated, Open Minded, Learner
Timeline
Logistics Manager Online
H&M Hennes & Mauritz
03.2020 - Current
Operations Manager India
H&M
01.2019 - 03.2020
Store Manager
H&M
09.2016 - 12.2018
New Store Opening Project Responsible
H&M
01.2016 - 08.2016
Hennes & Mauritz Retail India Limited
H&M
07.2014 - Current
Department Manager
H&M
07.2014 - 12.2015
Store Manager
BESTSELLER
05.2012 - 04.2014
Service Manager
HyperCITY Retail (India) Ltd.
01.2011 - 05.2012
Management development program, Supply chain strategy and mangement -
Indian Institute of Management, Kozhikode
Master of Business Administration (MBA), Finance/Operations -
Indira Institute Of Business Management
Bachelor of Commerce - BCom, Business/Commerce, General -
Bhopal School of Business (B.S.S.S college)
High School Diploma, High School/Secondary Diplomas and Certificates -
St. Joseph's Co-Ed School
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