Sumeet Ratta
Radaur
Summary
Dynamic Compliance Associate with proven expertise at QIMA in regulatory compliance and document review. Adept at navigating complex customs coordination and ensuring product conformity. Recognized for exceptional problem-solving skills and a commitment to maintaining high standards, effectively addressing customer concerns and enhancing operational efficiency.
Overview
4
4
years of professional experience
Work History
Compliance Associate
QIMA
New Delhi
05.2022 - Current
- Reviewed compliance documents for accuracy and completeness.
- Monitored regulatory changes affecting organizational policies and procedures.
- Collaborated with team members to ensure compliance standards adherence.
- Investigated customer complaints regarding compliance issues.
- Tracked orders, confirming lead times, delivery dates, and costs.
- Coordinated import and export documentation in line with regulations.
- Collaborated with customs brokers to facilitate clearance processes.
- Assessed conformity of products against IEC/EN, SASO, and EU standards.
Customer Care Executive
Teleperformance
Mohali
07.2021 - 04.2022
- Assisted customers with inquiries through multiple communication channels.
- Educated customers on product features and troubleshooting techniques.
- Consulted with customers regarding needs and addressed concerns.
- Coordinated with the technical support team to resolve product or service issues.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Education
MBA - International trade Management
NMIMS(Narsee Monjee Institute of Management Study)
Mumbai01-2024
Bachelor of Science - Computer Applications Development
Lovely Professional University
Punjab08-2023
Skills
- Regulatory compliance
- Document review
- Risk assessment
- Customs coordination
- Customer service
- Problem-solving
- Import/export coordination
- Product conformity assessment
- SABER portal handling
Timeline
Compliance Associate
QIMA
05.2022 - Current
Customer Care Executive
Teleperformance
07.2021 - 04.2022
MBA - International trade Management
NMIMS(Narsee Monjee Institute of Management Study)
Bachelor of Science - Computer Applications Development
Lovely Professional University
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