Experienced Business Analyst with 12 years of expertise in client onboarding, client static data management, and delivering innovative business solutions across diverse financial and information systems. A results-driven professional with strong skills in leadership, mediation, and conflict resolution, fostering collaboration and achieving organizational goals. Dedicated to driving operational excellence and delivering impactful, goal-oriented outcomes as a reliable and effective team player.
Overview
12
12
years of professional experience
3
3
years of post-secondary education
2
2
Languages
Work History
Senior Manager (Associate)
Nomura Services India Pvt Limited
06.2015 - 02.2024
Automation & Process Optimization: Led key entity data automation and RPA initiatives, eliminating manual processes, improving efficiency, and enhancing workflows through gap analysis and solution implementation.
Project Management: Directed the Voyager project "NASSA," collaborating with vendors and IT to transform unstructured client SSI data into structured formats, ensuring timely delivery and SLA adherence.
Regulatory Compliance: Delivered critical MIFID II compliance tasks and ensured accurate static data capture for regulatory reporting; coordinated reference data setups for Security-Based Swap Dealer Reporting.
Cross-functional Collaboration: Collaborated with business, middle office, and UAT teams to resolve issues, enhance application functionality, and drive seamless execution during testing phases.
Technical Expertise: Utilized Power BI, Alteryx, and Python to develop automation solutions, analyze large datasets, and create dynamic visualizations, enabling data-driven decision-making.
Operations Analyst
JP Morgan India Services Ltd
01.2012 - 06.2014
Process Optimization & Automation: Optimized and semi-automated reconciliation processes, achieving an 80% time savings, and monitored critical software runs to identify and report defects to technology teams for resolution.
Reporting & Quality Analysis: Generated performance reports, spreadsheets, and metrics to measure work processes; conducted quality analysis of sensitive credit and cash data, enabling data-driven decision-making for management.
Cross-functional Collaboration: Liaised with User Acceptance Testing (UAT) and Product teams to ensure optimal implementation of products and communicated effectively with credit and liquidity managers to guarantee timely client funding.
Global Operations & Problem Resolution: Processed multi-currency SWIFT payments (USD, EUR, JPY) for the Taiwan Group, resolved operational alerts, and provided expert support for process migrations to London, ensuring seamless transitions and issue resolution.
Education
Graduation -
Mumbai University
05.2009 - 05.2012
Skills
Project Management
Business & Strategic Planning
Operations management
Audit Management
Accomplishments
Collaborated with the onshore London team to migrate and transition a Global Market job batch run via Swift and SEPA mediums to Mumbai, ensuring seamless operations.
Received the Client at Heart Award for reducing client onboarding time from 3 weeks to 1 week, significantly improving efficiency on the Nomura platform.
Identified and resolved a critical audit access issue, preventing a potential breach due to toxic access combinations across the team.
Earned the Best Employee Award at JP Morgan (April-May 2012 & Jan-Mar 2013) and the Best Innovative Award for a Non-IT idea that saved 1.25 FTE.
Timeline
Senior Manager (Associate)
Nomura Services India Pvt Limited
06.2015 - 02.2024
Operations Analyst
JP Morgan India Services Ltd
01.2012 - 06.2014
Graduation -
Mumbai University
05.2009 - 05.2012
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