SUMEET SARPATWAR
Adilabad
Summary
Dynamic professional with extensive experience in service desk operations at NTT Data and BDNT Labs. Proven track record in team leadership and project management, enhancing user satisfaction and streamlining processes. Skilled in incident management and communication, driving significant improvements in service delivery and client relationships.
Overview
10
10
years of professional experience
Work History
Senior Service Desk Operations
NTT Data
Adilabad
12.2022 - Current
- Currently serving as part of the NTT Data team, contributing to ongoing projects, and delivering high-quality solutions in alignment with organizational goals.
Service Desk Manager
BDNT Labs Pvt Ltd
08.2022 - 12.2022
- Led the service desk team, ensuring seamless IT support operations and effective resolution of technical issues, while enhancing user satisfaction
Relationship Manager (RM)
HDFC Bank Ltd
Hyderabad
06.2019 - 07.2022
- Promoted to Relationship Manager, where I successfully managed client portfolios, built strong customer relationships, and drove business growth through strategic initiatives
Transaction Assistant
HDFC Bank Ltd
Nanded
01.2015 - 05.2019
- Played a key role in supporting sustainable livelihood programs, managing transactions, and ensuring smooth operational processes
Education
B.S.C. - COMP
Avanthi Degree collage
01.2014
INTERMEDIATE - M.P.C
Guntur Vikas juniors’ college
Hyderabad01.2009
S. S. C -
C.RAM REDDY MEMORIAL SCHOOL ADILABAD
ADILABAD01.2007
Skills
- Team leadership
- Customer support
- Project management
- Incident management
- Communication skills
- Planning
- Process improvement
- Root cause analysis
- Ticketing systems
Years Of Experience
9
Roles And Responsibilities
- Drive day-to-day operations and work allocation/management
- Preparation of shift schedules
- Maintaining internal knowledge bases with updated articles
- Preparation and distribution of various reports (PCC, etc.)
- Conduct quality control on work performed by associates
- Conduct daily scrum/handover calls
- Proactively escalate issues to stakeholders/manager
- Conduct process knowledge trainings and tests
- Participate in Knowledge Transfer for new projects
Personal Information
Specialization: SERVICE DESK
Timeline
Senior Service Desk Operations
NTT Data
12.2022 - Current
Service Desk Manager
BDNT Labs Pvt Ltd
08.2022 - 12.2022
Relationship Manager (RM)
HDFC Bank Ltd
06.2019 - 07.2022
Transaction Assistant
HDFC Bank Ltd
01.2015 - 05.2019
B.S.C. - COMP
Avanthi Degree collage
INTERMEDIATE - M.P.C
Guntur Vikas juniors’ college
S. S. C -
C.RAM REDDY MEMORIAL SCHOOL ADILABAD
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