SUMEET UPADHYAY
Service Delivery Manager | Infrastructure
Delhi
Summary
Insightful Associate Consultant with over 10 years of experience in Infra Delivery consulting, recognized for a strong ability to develop logical solutions to complex challenges. Known for an optimistic, organized, and flexible approach, complemented by excellent persuasion and leadership skills. Committed to contributing to an organization that fosters a consistently positive atmosphere for learning new technologies and implementing innovative strategies for business improvement. Eager to enhance professional skills within a dynamic and stable workplace environment.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Associate Manager
Accenture
12.2023 - Current
- Initiated process improvements based on thorough analysis of internal operations data resulting in enhanced productivity levels.
- Managed cross-functional projects, ensuring timely completion and alignment with company objectives.
- Led team meetings regularly to discuss progress updates, identify challenges or roadblocks, and provide guidance towards successful project completion.
- Collaborated closely with senior management on strategic planning efforts, aligning departmental goals with overarching company objectives.
- Enhanced team productivity by implementing efficient project management strategies.
- Mentored junior team members, contributing to their professional growth and skill development.
- Successfully managed multiple high-priority tasks simultaneously while maintaining strict deadlines ensuring optimal resource allocation.
- Optimized workflow processes to reduce bottlenecks and increase overall effectiveness.
- Established strong relationships with key stakeholders, fostering collaboration and mutual support.
- Streamlined processes for increased efficiency and cost savings within the department.
- Proactively identified areas for improvement, implementing solutions that led to significant cost savings.
- Oversaw the training and onboarding process for all newly hired employees within Infrastructure Managed Services.
- Conducted regular performance evaluations of staff members, providing constructive feedback and identifying areas for growth.
- Leveraged industry best practices to enhance operational efficiency within the organization.
- Improved client satisfaction by consistently delivering high-quality work on schedule.
- Delivered comprehensive reports on key performance indicators, driving data-driven decision-making among leadership teams.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Developed detailed plans based on broad guidance and direction.
Associate Consultant
HCL Technologies
02.2023 - 12.2023
- Working as Associate Consultant for projects and delivering to client values
- Delivered reliable support for all server-class systems.
- Improved and maintained existing IT processes and system documentation to create easy to use reference guides.
- Responded quickly to logged requests and incidents, achieving service KPIs.
- Sought and implemented IT improvements to minimise service disruptions.
- Analysed log files, systems and network traffic to identify improvement opportunities.
- Operated server management tools for patching, monitoring and backup activity.
- Worked with internal support teams, outsourced managed service providers and suppliers for comprehensive end-user setup and support.
- Installed and maintained IT equipment and software to meet workflow requirements.
- Regularly assessed IT infrastructure for best-possible security and efficiency.
- Installed and configured various software and hardware for smooth-running systems operation.
- Utilised troubleshooting and fault-finding abilities to identify outages.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Reinforced disaster recovery operations and performed periodic data back-ups to strengthen network security.
- Managed IT projects, aiding technical development in line with department strategy.
- Used exceptional communication abilities to provide clear staff training on complex new technologies.
- Carried out thorough systems reviews to evaluate functions and advise on improvement strategies.
Assistant Consultant
Tata Consultancy Services
04.2021 - 02.2023
- Working as SME in infrastructure delivery, handling end to end deliverables in infrastructure domain (Linux,DC,Virtualization)
- Delivered reliable support for all server-class systems.
- Improved and maintained existing IT processes and system documentation to create easy to use reference guides.
- Responded quickly to logged requests and incidents, achieving service KPIs.
- Sought and implemented IT improvements to minimise service disruptions.
- Analysed log files, systems and network traffic to identify improvement opportunities.
- Owned support tickets using IT management system Impulse for assigning and escalating.
- Analysed intricate server issues and supported large enterprise and business-critical applications.
- Operated server management tools for patching, monitoring and backup activity.
- Worked with internal support teams, outsourced managed service providers and suppliers for comprehensive end-user setup and support.
- Installed and maintained IT equipment and software to meet workflow requirements.
- Regularly assessed IT infrastructure for best-possible security and efficiency.
- Assessed latest innovations and adopted cost-effective, useful solutions.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Monitored new releases and models for optimised system performance.
- Managed IT projects, aiding technical development in line with department strategy.
Senior Administrator/SME
Wipro Technologies
01.2017 - 04.2021
- Expert
- Providing support for various UNIX environments.(Redhat, Centos etc)
- Building & administration of Linux servers (Physical/Virtual)
- RHEV & VMWare administration, Redhat hyperviser installation, vm creation
- User administration, File system management
- Package installation via yum & rpm
- Patching via Redhat satellite
- Routine issue management via ticketing and change management on various tools
- Disk assignment, Resources re-assignments, Performance Graph, server build, cloning
- Documentation SOPs, team management
- VMware sphere, HPBSM,HP-DP, servicenow, HPSM, ESXi configuration,
- Pacemaker, RHEV mngt
- Overall administration of Linux infra
- SOPs creation and management
Lead IT specialist (Unix Consultant
Concentrix
04.2016 - 01.2017
- Providing support for various UNIX environments
- Building Linux server and further support on the servers
- RHEV administration, Hyperviser installation, virtual machine creation
- User administration, File system management
- Disk assignment, Resources re-assignments, Performance Graph, server build, cloning
- Helpdesk ticketing tool & CHANGE MNGT
System Admin (Linux Consultant
Collabera (Amdocs)
09.2015 - 03.2016
- In Amdocs deployed by
- Collabera, Gujarat
- Building Linux server and further support
- Adding of Storage Devices to Red Hat Linux servers
- VM (Creation, Resize) on Linux and AIX
- User administration, File system management
- Installation of packages via yum & rpm
- Ticketing tools (ServiceNow, Remedy)
- LUN Assignment provided by Storage Team
- Patching via Satellite Server
- Basic knowledge in Shell scripting
- Created multiple scripts for automating daily work
- Virtual Machine creation in VMware vSphere, Disk assignment, Resources re-assignments
- Performance Graph
- Configuration parameters addition, server build, cloning
- Documentation SOPs
- Mounting NAS Volume's
- Decommissioning AIX and Linux servers, troubleshooting issues
- Software deployment.
System Admin (Linux Consultant
Vega Controls (HP)
03.2015 - 07.2015
- In Hewlett-Packard deployed by, , Pune
- Providing support for Unix environment (prod & non-prod)
- Monitoring Linux servers
- User Administration, Installation of packages using yum & rpm
- Troubleshooting Temip, UOC, UCA,UTM application on server end, and server administration
- Alarm (Events & OC) creation and administration
- Documentation SOP's
Linux Consultant
Accenture
03.2014 - 01.2015
- An asset deployed by Pyramid
- Consulting Pvt
- Ltd
- Providing support for UNIX environment
- Building Linux server per application team requirement/specifications and further support
- Adding of Storage Devices to Red Hat Linux servers
- VM (Creation, Resize) on Linux and AIX
- User administration, File system management
- Installation of packages via yum &rpm, LUN Assignment provided by
- Storage Team
- Patching via Satellite Server
- TSM backup &restore
- Installation, Configuration and
- Troubleshooting TSM client issue
- Basic knowledge in Shell scripting
- Created multiple scripts for automating daily work
- Virtual Machine creation in VMware vSphere, Disk assignment, Resources re-assignments,
- Performance Graph
- Configuration parameters addition
LINUX Administrator
Micro Academy Pvt. Ltd
06.2013 - 02.2014
- Training in the ITIS-IT infrastructure-remote infrastructure management domain
- Preparing and analyzing reports of different customer
- Responsible for events (alerts), monitoring management
- User Administration, File system management(Creation/Deletion)
- OS Installation
Education
B. E. - Computer science
Visveswaraiah Technological University
12th - PCM
Radiant International school, CBSE
10th - Science
May Flower Academy, CBSE
Skills
Proficient in IT management software
Operations management
Project management
Results analysis
Strategic planning
Presentations
Staff management
Department oversight
Financial management
Staff training and development
Team building
Employee performance evaluations
Performance reviewing
Team leadership
Team collaboration
Employee performance evaluation
Recruitment and hiring
Operating Systems Worked on: UNIX, LINUX ( Redhat )5, 6,7,8, CentOS, UbuntuUniversity Projects Undertaken -Seminar: Biometrics - Iris recognition using Dougman's algorithmConsultant managementProject managementMini Project: Graphical representation of Mathematical Curves, using induction in OpenGLProject: Cloud transcoding for mobile video content delivery, usingServer improvementsHardware expertiseSystem updatesDocumentation and reportingProject coordinationDiagnosing issuesInfrastructure updatesTechnical supportSpecifications understandingSystems upgradesNew program installationsIT supportLanguages
- English: Fluent in spoken & written
- Hindi: Fluent in spoken & written
Additional Information
- Location: Delhi
Relocation
Location: Delhi
Certification
Azure Fundamentals
Timeline
Associate Manager
Accenture
12.2023 - Current
Associate Consultant
HCL Technologies
02.2023 - 12.2023
Assistant Consultant
Tata Consultancy Services
04.2021 - 02.2023
Senior Administrator/SME
Wipro Technologies
01.2017 - 04.2021
Lead IT specialist (Unix Consultant
Concentrix
04.2016 - 01.2017
System Admin (Linux Consultant
Collabera (Amdocs)
09.2015 - 03.2016
System Admin (Linux Consultant
Vega Controls (HP)
03.2015 - 07.2015
Linux Consultant
Accenture
03.2014 - 01.2015
LINUX Administrator
Micro Academy Pvt. Ltd
06.2013 - 02.2014
12th - PCM
Radiant International school, CBSE
10th - Science
May Flower Academy, CBSE
B. E. - Computer science
Visveswaraiah Technological University