Sumeet Verma

• Technical Skills SIEBEL: CRM and Salesforce CRM
• Description SIEBEL/EAI functional Analyst
• TRUST (TR Unified Sales Tool): The sales process used in Thomson
• Reuters using Salesforce CRM
• This system is integrated with Siebel though an EAI middleware amongst other integrations
• Role Involved in:
• Approval process for the Lead and Opty management process
• Part of EAI 11G Release in Thomson Reuters
• Worked for the Production Support for Sales Force which includes the
• Account and Opty Management
• Worked for the Production Support of Siebel/EAI which includes ensuring of proper flow of order to Cash process
• Worked for Production Support for Eikon (Thomson Reuters permissioning tool)
• Worked in the middleware EAI(Enterprise Application Integration) and raised the defects in the application
• Analysis of new business requirement
• Enhancement and maintenance of Siebel/EAI based applications
• Proposing and implementing new Efficiency Ideas for Process
• Improvement of the system
• Meet the SLA for all incidents we work
• Production Release
• Corrective and preventive actions, casual analysis as per problem management meetings
• Team Meeting and Performance Reviews
• Knowledge Transition of new Applications
• Handling of various problem incidences that arises during processing
• Analyzing the problem to identify the root-cause of the problem
• Debugging , Error-Fixing and Resolving the problem incidences.

• Worked in Siebel development as Siebel EIM
developer.
• Worked for the B2CC Migration Project of Thomson Reuters.
• Worked in the Indian Billing Currency Change Project of
Thomson Reuters.
• Developing the EIM scripts for the Customers Data.

• Extensive use of SQL/PL/SQL for writing the data migration scripts.

• Technical Skills: Salesforce Apex, Lightning Web Components, SIEBEL EIM.
• Worked as a Salesforce Developer in both Classic and Lightning.
  • Developed Apex Classes, Triggers and Test classes,
  Process Builder for various functional needs in the application.
  • Proficiency in Salesforce administrative tasks like creating
  profiles, Roles,Users, Page Layouts, Email Services, Approval Process, Workflows, Validation Rules etc.
  • Worked in Service Cloud Project which involved Case Management,WorkOrder.
  • Involved in Salesforce.com Application Setup activities and
  customized the apps to match the functional needs of the organization.
  • Worked in transforming Legacy CRM to Salesforce.
  • Hands On experience with Salesforce query language-SOQL,SOSL and DML operations.
  • Hands on Experience with declarative programming using workflow rules,Process Builder ,Approval Rules,Email alert and outbound messaging.
  • Designed,developed and Deployed Apex triggers,Apex classes, Lwc Components for various functional needs in the application
  • Experience with Agile software development methodologies.
  • Worked in end to end migration of data from legacy CRM to Salesforce using DELL BOOMI.

Technical Skills: Salesforce,Apex,LWC.

Client 1:Cisco (Service Cloud FSL)

• Worked as a Salesforce Technical Lead .
• Guided the team in the development part of the user stories assigned to them.
• Estimation and solutioning of the complex user stories.
• Worked in FSL in customizing Cisco's Resource Search Engine process.
• Customization of an existing WorkOrder creation process using Lightning Web Components.
• Overall responsible for the end to end delivery in every release.

Client 2:Unilever(Consumer Goods Cloud)

• Working as a Salesforce Technical Lead .
• Guiding the team in the development part of the user stories assigned to them as well as completing the stories assigned to me.
• Estimation and solutioning of the complex user stories.
• LWC components creation for the existing standard pages.
• Customization using Batch Apex and Triggers.
• Overall responsible for the end to end delivery in every release.