Summary
Overview
Work History
Education
Skills
Sports, Listening to Music, Internet Surfing, Driving Cars and Riding Bikes
Timeline
CustomerServiceRepresentative
SUMEET RAJ KAKAR

SUMEET RAJ KAKAR

B.E (CSE) & MBA (HR & MARKETING)
Dibrugarh

Summary

Career Objective:

“I would like to work with full dedication, determination, enthusiasm and utilize my Managerial and Technical Skills to achieve the productivity and efficiency and to obtain the organizational goals in synchronization with the Management”.

Overview

17
17
years of professional experience
41
41
years of post-secondary education

Work History

General Manager Administration (Contractual)

St. Lukes Hospital Estd. 1923 ( A Unit of Badridham Pvt. Tea Co. Ltd)
Chabua, Dibrugarh-786001
07.2022 - 03.2023
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Excellent communication skills, both verbal and written.
  • Strengthened communication skills through regular interactions with others.
  • Proven ability to develop and implement creative solutions to complex problems.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution Like Pollution Control Board License, Bio Medical Waste Management License, Fire, Pharmacy License, PNDT License, Incerination Tie Up with Assam Medical College, Hospital License etc.
  • Conducted recruitment Drive to acquire competent staffs for the Hospital to meet up Organizational Goals ( ANM, GNM, Radiographer, CT- Scan Technicians, DMLT for Laboratory, Front desk executive, House Keeping Staffs etc.

Deputy Branch Manager

Aviva Life Insurance PVT LTD.
HS Road Amba Complex, Dibrugarh-786001
02.2020 - 08.2020
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
  • Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
  • Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
  • Maintained friendly and professional customer interactions.
  • Recruitment & Selection of Financial Advisors
  • Training of FAs.
  • Marketing & Promoting Sales of Insurance Products of Aviva Life Insurance.
  • Motivate and Drive Sales team force.

General Manager Administration

Aditya Diagnostics & Hospital ADH, A Unit Of SN Sahewalla PVT CO LTD.
Dibrugarh-786001, Assam
12.2016 - 07.2019
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • IPD & OPD Billings.
  • Empanelment works with ONGC. Sivsagar,Jorhat
  • Co ordinations of OPD Doctors Visit.
  • Preparation of Salary Sheet in Excel for Hospital Staff 450 Nos approx/IT Maintenance.
  • Monitoring Biometric Attendance and Verification.
  • Remunerate IPD Doctors Visits
  • Recruitment of Various levels of Hospital staff.
  • Organizing Health Awareness Camp in and around Dibrugarh, Sivsagar Town.
  • Maintenance of Various Equipments used in OT/ICU/NICU etc.
  • Preparation of Daily Hospital Accounts and report progress of the Hospital with MD. Dibrugarh.
  • Renewal of Hospital License, Fire, BMW etc.
  • Grievance Redressal of Various levels of employees.

Chief Executive Officer (Administration & IT)

North Eastern Institute Of Professional Courses , Affiliated to Dibrugarh University.
K.C Gogoi Path Khaliamari, Dibrugarh- 786001. Assam
11.2008 - 11.2016
  • Proven ability to learn quickly and adapt to new situations.
  • Passionate about learning and committed to continual improvement.
  • Proven ability to develop and implement creative solutions to complex problems.
  • Paid attention to detail while completing assignments.
  • Initially worked as Project Manager to Establish & Promote the Institute.
  • To Administer the Internal Semester Monitoring System.
  • To Co-ordinate activities with Dibrugarh University.
  • To track financial matters of the Institute.
  • To Report the growth, Payroll & Development of the Institute to the Board of Directors.
  • To conduct sessions on HRD, Business Communication, Youth Entrepreneurship Development Programs, ATL & BTL Marketing activities etc.

Unit Manager

ICICI Prudential Life Insurance Co. PVT. LTD.
HS Road Dibrugarh- 786001, Assam
07.2008 - 10.2008
  • Assisted in development and implementation of policies, procedures, and regulations for unit operations.
  • To Recruit Financial Advisors
  • Conduct Training Programs to promote the sales of Various Insurance Product.
  • To meet up Organizational Goals and achieve sale targets with recruited Team Members.


Trainer

CMC (Computer Education, A Tata Enterprise)
Dibrugarh- 786001, Assam
01.2008 - 06.2008
  • Scheduled and taught in class and online courses to increase learning opportunities.
  • Monitored participant workflow and behaviors throughout training process.
  • Performed continuous evaluations of content and plans to enhance delivery and improve effectiveness.
  • Subjects taught C, C++, VB.Net, SQL Server 7.0, Data Structure, Networking, MS- Office.
  • Developed effective training plans based on department needs and objectives.
  • Tracked attendance and evaluated progress for assigned trainees.

Technical Support Engineer

VCustomer Services India Pvt. Ltd. B-1/G- 3, Mohan Co- Operative Industrial Estate.
New Delhi, Mathura Road-110044
09.2006 - 12.2007
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Updated and maintained current customer support database.
  • Delivered Tier-3 support and SME input to internal and external customers.
  • To Provide Technical Support for Installation of Various Networking Devices of Net-Gear like Routers, Hub, Switches, Access Point etc. & Pre- Sales information to Clients located in India & Overseas.

Trainer

CMC (Computer Education, A Tata Enterprise)
Dibrugarh
01.2006 - 08.2006
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Scheduled and taught in class and online courses to increase learning opportunities.
  • Monitored participant workflow and behaviors throughout training process.
  • Performed continuous evaluations of content and plans to enhance delivery and improve effectiveness.
  • Subject Taught :- C, C++, VB.Net, SQL Server 7.0, Data Structure, Networking, MS- Office.

Education

High School Diploma -

DON BOSCO SCHOOL
CONVOY ROAD DIBRUGARH
03.1986 - 03.1998

Associate of Science -

SALT BROOK ACADEMY (SCIENCE STREAM)
CONVOY ROAD DIBRUGARH
05.1998 - 05.2020

Bachelor of Engineering (CSE) -

SHILLONG ENGINEERING AND MANAGEMENT COLLEGE
NORTH EASTERN HILL UNIVERSITY NEHU, SHILLONG
08.2001 - 09.2005

MBA -

CENTER FOR MANAGEMENT STUDIES
DIBRUGARH UNIVERSITY
02.2009 - 08.2011

Skills

1IMPLEMENTING A DATABASE DESIGN WITH SQL SERVER 70, NIIT DIBRUGARH 2 APPLICATION DEVELOPMENT USING VBNET 3 CISCO CERTIFIED NETWORK ASSOCIATE (CCNA) 4 ICT Academy of Tamil Nadu (Govt of Tamil Nadu)

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Sports, Listening to Music, Internet Surfing, Driving Cars and Riding Bikes

I am very compassionate to explore new place with historical presence, also interact with new people and exchange knowledge etc

Timeline

General Manager Administration (Contractual)

St. Lukes Hospital Estd. 1923 ( A Unit of Badridham Pvt. Tea Co. Ltd)
07.2022 - 03.2023

Deputy Branch Manager

Aviva Life Insurance PVT LTD.
02.2020 - 08.2020

General Manager Administration

Aditya Diagnostics & Hospital ADH, A Unit Of SN Sahewalla PVT CO LTD.
12.2016 - 07.2019

MBA -

CENTER FOR MANAGEMENT STUDIES
02.2009 - 08.2011

Chief Executive Officer (Administration & IT)

North Eastern Institute Of Professional Courses , Affiliated to Dibrugarh University.
11.2008 - 11.2016

Unit Manager

ICICI Prudential Life Insurance Co. PVT. LTD.
07.2008 - 10.2008

Trainer

CMC (Computer Education, A Tata Enterprise)
01.2008 - 06.2008

Technical Support Engineer

VCustomer Services India Pvt. Ltd. B-1/G- 3, Mohan Co- Operative Industrial Estate.
09.2006 - 12.2007

Trainer

CMC (Computer Education, A Tata Enterprise)
01.2006 - 08.2006

Bachelor of Engineering (CSE) -

SHILLONG ENGINEERING AND MANAGEMENT COLLEGE
08.2001 - 09.2005

Associate of Science -

SALT BROOK ACADEMY (SCIENCE STREAM)
05.1998 - 05.2020

High School Diploma -

DON BOSCO SCHOOL
03.1986 - 03.1998

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