Sumera Bano
New Delhi
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Outgoing student pursuing flexible part-time employment with weekend and evening shift options.
Overview
4
4
years of professional experience
Work History
Travel Consultant
Travel Agency
01.2023 - 06.2025
- Assisted clients in planning and booking personalized travel itineraries.
- Researched destinations, accommodations, and activities for client trips.
- Coordinated travel arrangements including flights, hotels, and transportation services.
- Managed client inquiries via phone, email, and in-person consultations.
- Created itineraries for customers, including flight bookings, car rentals and hotel reservations.
- Assisted customers in making changes to existing itineraries or canceling trips.
- Prepared itineraries to deliver travel arrangements to clients.
- Resolved any issues related to travel plans and services.
- Searched and confirmed travel reservations for customers.
- Provided customers with detailed information about travel destinations and packages.
- Handled travel arrangements for groups, couples, executives, and special needs clients.
- Assisted in the development of travel insurance policies to protect clients against unexpected events.
- Coordinated travel arrangements, including flights, hotels, and car rentals, for diverse client base.
Customer Support
BPO
srinagar
01.2021 - 12.2022
- Provided telephone and email customer support for complex technical inquiries.
- Interacted with customer support teams to resolve customer complaints efficiently.
- Provided ongoing customer support by responding promptly to inquiries via phone or email.
- Investigated escalated customer support inquiries and provided resolution based on established guidelines.
Education
10 th -
jk bose
Srinagar, Jammu And Kashmir12 th -
jk bose
Srinagar, Jammu And KashmirB.A - IN ARTS STREAM
cluster university
Srinagar, Jammu And KashmirSkills
- Team building
- Excellent communication skills
- Creative innovation outlook
- Thinking out of box
- Customer relationship management
- Technical support resolution
- Travel consulting
- Group travel coordination
- Problem solving
- Time management
Father's Name
Umer Farooq Khan
Personal Information
- Date of Birth: 04/02/99
- Gender: Female
- Nationality: Indian
- Marital Status: Single
- Religion: Muslim
Languages
- Urdu
- Kashmiri
- English
Disclaimer
I hereby declare that the above furnished details are true and correct to the best of my knowledge and belief.
Profile
Good Communication skills, positive attitude and strong sense of commitment to deliverables., Possesses a high level of personal initiative and energy.
Attributes
- Honesty
- Punctuality
- Friendly and well-mannered
- Charming personality
- Hardworking
- Self-motivated
- Ability to communicate with efficiency to people of all ages
Timeline
Travel Consultant
Travel Agency
01.2023 - 06.2025
Customer Support
BPO
01.2021 - 12.2022
10 th -
jk bose
12 th -
jk bose
B.A - IN ARTS STREAM
cluster university