Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Hi, I’m

Sumera Mahereen

Hyderabad
Sumera  Mahereen

Summary

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills.

Overview

6
years of professional experience
2
Languages

Work History

Amazon
Hyderabad

Customer Service Representative
06.2021 - Current

Job overview

  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Q Conneqt Business Solutions
Hyderabad

Sales Representative Team Leader
08.2018 - 03.2020

Job overview

  • Maintained a strong understanding of competitor offerings, enabling the team to better position our products and services in the market.
  • Expanded market reach by identifying untapped segments and developing targeted campaigns to attract new customers.
  • Actively participated in industry conferences as both an attendee and speaker to further develop professional network connections.
  • Enhanced customer experience by addressing concerns promptly and providing tailored solutions based on their needs.

Education

Royal Mission High School
Hyderabad

B.Tech from Computer Science Engineering (CSE)
03.2018

Skills

Call Management

Consultative Sales

Product Knowledge

Account updating

Data Entry

Complaint resolution

Live chat support

Product and service solutions

Promotional support

Complaint Handling

Warranty Service

Conflict Resolution

Credit adjustments

Documentation

Service standard compliance

Customer Education

Reading Comprehension

Order Processing

Microsoft Excel

System implementation

Critical Thinking

Customer Service

Building rapport

Spreadsheets

Order Fulfillment

Active Listening

Call Center Operations

Customer Relations

Money handling abilities

Payment Processing

Sales closing

Call center experience

Computer Proficiency

Receiving support

Problem Resolution

Problem-solving abilities

International sales support

Escalation management

Technical Support

Microsoft Outlook

Microsoft PowerPoint

Accomplishments

  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.

Timeline

Customer Service Representative

Amazon
06.2021 - Current

Sales Representative Team Leader

Q Conneqt Business Solutions
08.2018 - 03.2020

Royal Mission High School

B.Tech from Computer Science Engineering (CSE)
Sumera Mahereen